# Homey Energy Dongle 'couldn't finish setup'

**URL:** <https://community.homey.app/t/homey-energy-dongle-couldnt-finish-setup/161631>\
**Category:** Devices\
**Tags:** homey-pro\
**Created:** [November 1, 2026, 1:19pm UTC](https://community.homey.app/t/homey-energy-dongle-couldnt-finish-setup/161631 "2026-11-01T13:19:28Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ErwinB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erwinb/32/178729_2.png) [@ErwinB](https://community.homey.app/u/ErwinB)\
**Post date:** [November 1, 2026, 1:19pm UTC](https://community.homey.app/t/homey-energy-dongle-couldnt-finish-setup/161631/1 "2026-11-01T13:19:28Z")

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Hi,

I’ve recently got the Homey Pro 2026 with an Energy Dongle. However, the Dongle can’t connect and I’m out of options to try. This is what I’ve done so far.

- The Dongle is connected to a external powersupply
- At first it was connected to a guest(-ish) network, but I’ve changed that to my regular one
- I’ve given it multiple resets to try and connect again
- I’ve also reset the Homey Pro self to check the network settings and to try again

Every time I get to the same error. It says, while trying to connect, that the Dongle is going to restart. It doesn’t seem to restart and after a while I get the message “Couldn’t Finish Setup” because it apparently can’t connect to my Homey Pro.

I would appreciate some other ideas or insights. It’s starting frustrate me. Thanks!

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [November 1, 2026, 2:18pm UTC](https://community.homey.app/t/homey-energy-dongle-couldnt-finish-setup/161631/2 "2026-11-01T14:18:39Z")

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Have you tried to check the firmware using the USB Tool here in your Devices overview

[https://homey.app/en-nl/account/devices/](https://homey.app/en-nl/account/devices/) (or follow direct to [https://usb.homey.app/](https://usb.homey.app/) )

Is your Homey Pro also in the same network you are trying to connect it to?

if so pls contact Support using the first link above.

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [November 1, 2026, 2:25pm UTC](https://community.homey.app/t/homey-energy-dongle-couldnt-finish-setup/161631/3 "2026-11-01T14:25:35Z")

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Maybe it helps when you connect it to a separate 2.4GHz wifi network (so not 2.4GHz as part of a wifi 5/6/7 network).

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<div class="post-metadata">

**Author:** ![ErwinB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erwinb/32/178729_2.png) [@ErwinB](https://community.homey.app/u/ErwinB)\
**Post date:** [November 1, 2026, 3:59pm UTC](https://community.homey.app/t/homey-energy-dongle-couldnt-finish-setup/161631/4 "2026-11-01T15:59:16Z")

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Updating the firmware did the trick. Thanks!