# Homey (early 2019) stopped accepting Zigbee devices **URL:** \ **Category:** Questions & Help\ **Tags:** zigbee, homey-pro\ **Created:** [October 4, 2022, 9:25am UTC](https://community.homey.app/t/homey-early-2019-stopped-accepting-zigbee-devices/69854 "2022-10-04T09:25:14Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![thobu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thobu/32/18357_2.png) [@thobu](https://community.homey.app/u/thobu)\ **Post date:** [October 4, 2022, 9:25am UTC](https://community.homey.app/t/homey-early-2019-stopped-accepting-zigbee-devices/69854/1 "2022-10-04T09:25:14Z")
I reset the Zigbee network several times. Only one item, a switch, could be added. It doesn’t pair with default Zigbee nor w/ dedicated apps. Tried: Innr, Ledvance, Aqara… Sent an email to support. I’m on v8.0.6 and for Zigbee I read 2.6.3 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 4, 2022, 11:59am UTC](https://community.homey.app/t/homey-early-2019-stopped-accepting-zigbee-devices/69854/2 "2022-10-04T11:59:51Z")
Try an other power supply, 5V and 2A or higher. or, if that is not sufficient, Try the “Download full software update”. This helped solving your issue. How to: > [@\[HowTo\]\[Pro\] Restarting Homey Pro to Recovery Mode - Adv. Options From Mobile](https://community.homey.app/t/howto-pro-restarting-homey-pro-to-recovery-mode-adv-options-from-mobile/61222): > > This option is only for Homey (Pro) models “Early 2016”, “Early 2018” and “Early 2019” so Only the White Ball’s Sometimes you need the extra options, things hidden for normal use, for example: Full Firmware download Complete Reset to sell your old Homey Or maybe you just want to change Homey’s WiFi. There are now a couple of extra options in the mobile Apps, so no need to use an FireFox or Chome Browser with flags enabled to press the Alt- key on your keyboard. Just use your App from no… Happy user: > [@Homey Pro baut kein Zigbeenetz mehr auf](https://community.homey.app/t/homey-pro-baut-kein-zigbeenetz-mehr-auf/62396/7): > > Ein Komplettsoftware Update hat geholfen! ---
**Author:** ![thobu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thobu/32/18357_2.png) [@thobu](https://community.homey.app/u/thobu)\ **Post date:** [October 4, 2022, 12:18pm UTC](https://community.homey.app/t/homey-early-2019-stopped-accepting-zigbee-devices/69854/3 "2022-10-04T12:18:37Z")
thanks again @Peter_Kawa. I will consult your pointers, I’m a bit stressed out, it’s about an apartment I’m renting out. And parts (lights, switches, plugs) rely on Zigbee … all else is Wifi based (seems more stable) ---
**Author:** ![thobu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thobu/32/18357_2.png) [@thobu](https://community.homey.app/u/thobu)\ **Post date:** [October 4, 2022, 12:20pm UTC](https://community.homey.app/t/homey-early-2019-stopped-accepting-zigbee-devices/69854/4 "2022-10-04T12:20:47Z")
also, I observed a chirping noise, maybe it’s the power supply. I’ll see what I have… ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [October 4, 2022, 12:23pm UTC](https://community.homey.app/t/homey-early-2019-stopped-accepting-zigbee-devices/69854/5 "2022-10-04T12:23:14Z")
If that’s the case, reinstalling the firmware without replacing the power supply first seems like a great way to brick your Homey. ---
**Author:** ![thobu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thobu/32/18357_2.png) [@thobu](https://community.homey.app/u/thobu)\ **Post date:** [October 4, 2022, 12:27pm UTC](https://community.homey.app/t/homey-early-2019-stopped-accepting-zigbee-devices/69854/6 "2022-10-04T12:27:37Z")
ok, thanks for the heads up! Just surprised, it’s what came w/ Homey… anyway will look for something more moreful. Is there an upper limit, saw one w/ 3A? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [October 4, 2022, 12:47pm UTC](https://community.homey.app/t/homey-early-2019-stopped-accepting-zigbee-devices/69854/7 "2022-10-04T12:47:12Z")
> [@thobu](#): > > Just surprised, it’s what came w/ Homey… The one that comes with Homey is actually known to be of very bad quality. > [@](#): > > Is there an upper limit, saw one w/ 3A? No upper limit, 3A should be fine. ---
**Author:** ![thobu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thobu/32/18357_2.png) [@thobu](https://community.homey.app/u/thobu)\ **Post date:** [October 4, 2022, 6:45pm UTC](https://community.homey.app/t/homey-early-2019-stopped-accepting-zigbee-devices/69854/8 "2022-10-04T18:45:27Z")
bummer, got a reply from athom > It seems that your Homey is having issues interviewing the Zigbee devices during pairing, which causes the pairing to fail. > > If you want, we can bring your Homey back to our office, to see if we can improve this issue with a special software fix which we can only apply in our office. I’ll check the power supply and try the Full Firmware Download recipe before in any case… ---
**Author:** ![thobu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thobu/32/18357_2.png) [@thobu](https://community.homey.app/u/thobu)\ **Post date:** [October 8, 2022, 12:08pm UTC](https://community.homey.app/t/homey-early-2019-stopped-accepting-zigbee-devices/69854/9 "2022-10-08T12:08:46Z")
a new power supply did the trick. Thanks