# Homey (Early 2016) keeps showing the orange loading animation and is offline during that time **URL:** \ **Category:** Questions & Help\ **Created:** [January 2, 2023, 11:51am UTC](https://community.homey.app/t/homey-early-2016-keeps-showing-the-orange-loading-animation-and-is-offline-during-that-time/74465 "2023-01-02T11:51:22Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Kafzar](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kafzar/32/56480_2.png) [@Kafzar](https://community.homey.app/u/Kafzar)\ **Post date:** [January 2, 2023, 11:51am UTC](https://community.homey.app/t/homey-early-2016-keeps-showing-the-orange-loading-animation-and-is-offline-during-that-time/74465/1 "2023-01-02T11:51:22Z")
Since a couple of days my Homey seems to be busy, loading or rebooting ([link to led ring meanings](https://support.homey.app/hc/en-us/articles/360009618514-Understanding-Homey-Pro-s-LED-Ring) without any clear reason. This is happening 10+ times per hour. To try to fix this, I have removed the power cable, replaced the power cable and also did a reinstall using my saved data. At this moment, I can’t use homey for anything since it is offline half the time. I can’t find a reason for it, I don’t see any updates that might have triggered this so I am not sure what do next. Any ideas here? I guess a full factory reset is an option, but as all of you are aware, that is quite painful to do with the loss of the devices and flows. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 2, 2023, 11:59am UTC](https://community.homey.app/t/homey-early-2016-keeps-showing-the-orange-loading-animation-and-is-offline-during-that-time/74465/2 "2023-01-02T11:59:48Z")
Did you replace the power unit as well (5V and 2A or more)? When you have a recent backup, a factory reset and then a restore of the backup should bring Homey back in the state of what it was when the backup was made. You can even restore a Homey to a brand new Homey that way. Flows, devices, everything should work. Only community store apps, and apps installed by CLI have to be installed by yourself. For now, I’d like to advice to start Homey in [recovery](https://tools.developer.homey.app/tools/system) and perform a ‘full software download’. That can solve vague issues like your Homey show. > [@\[HowTo\]\[Pro\] Restarting Homey Pro to Recovery Mode - Adv. Options From Mobile](https://community.homey.app/t/howto-pro-restarting-homey-pro-to-recovery-mode-adv-options-from-mobile/61222): > > This option is only for Homey (Pro) models “Early 2016”, “Early 2018” and “Early 2019” so Only the White Ball’s Sometimes you need the extra options, things hidden for normal use, for example: Full Firmware download Complete Reset to sell your old Homey Or maybe you just want to change Homey’s WiFi. There are now a couple of extra options in the mobile Apps, so no need to use an FireFox or Chome Browser with flags enabled to press the Alt- key on your keyboard. Just use your App from no… ---
**Author:** ![Kafzar](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kafzar/32/56480_2.png) [@Kafzar](https://community.homey.app/u/Kafzar)\ **Post date:** [January 2, 2023, 4:08pm UTC](https://community.homey.app/t/homey-early-2016-keeps-showing-the-orange-loading-animation-and-is-offline-during-that-time/74465/3 "2023-01-02T16:08:03Z")
Unfortunately, a full factory reset and then installing the backup doesn’t work either. Any other suggestions? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 2, 2023, 4:39pm UTC](https://community.homey.app/t/homey-early-2016-keeps-showing-the-orange-loading-animation-and-is-offline-during-that-time/74465/4 "2023-01-02T16:39:56Z")
Sorry but I did not say that. This was my advice: > [@Peter\_Kawa](#): > > For now, I’d like to advice to start Homey in [recovery](https://tools.developer.homey.app/tools/system) and perform a ‘full software download’. ---
**Author:** ![Kafzar](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kafzar/32/56480_2.png) [@Kafzar](https://community.homey.app/u/Kafzar)\ **Post date:** [January 2, 2023, 5:23pm UTC](https://community.homey.app/t/homey-early-2016-keeps-showing-the-orange-loading-animation-and-is-offline-during-that-time/74465/5 "2023-01-02T17:23:43Z")
Apologies, I didn’t read your message properly so it seems. How can I do a full software download though? Can I start that via desktop (browser) or better via phone? Edit: I found it when I was doing the reset via the phone, then I got to pick more options than on browser so it seems. Thanks for the help, I will try this and let you know how this is going. ---
**Author:** ![Kafzar](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kafzar/32/56480_2.png) [@Kafzar](https://community.homey.app/u/Kafzar)\ **Post date:** [January 2, 2023, 8:24pm UTC](https://community.homey.app/t/homey-early-2016-keeps-showing-the-orange-loading-animation-and-is-offline-during-that-time/74465/6 "2023-01-02T20:24:34Z")
It seems that this did the trick. Thank you @Peter_Kawa