# Homey doesn't start **URL:** \ **Category:** Questions & Help\ **Created:** [November 29, 2025, 8:16pm UTC](https://community.homey.app/t/homey-doesnt-start/146146 "2025-11-29T20:16:03Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Bisch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bisch/32/12491_2.png) [@Bisch](https://community.homey.app/u/Bisch)\ **Post date:** [November 29, 2025, 8:16pm UTC](https://community.homey.app/t/homey-doesnt-start/146146/1 "2025-11-29T20:16:03Z")
I have a Homey Pro Early 2019. I did a restart because an app didnt work. Somehow it didnt look like it did restart. So I unplugged it. There’s ring after pluggin in again and then rind suddenly disappears. But I cant connect via App anymore. I also tried another USB cable. Is my Homey dead? Homey seems to be connected to my router and I can access the webpage of my homey router ip (where you see app DL links) ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [November 29, 2025, 8:45pm UTC](https://community.homey.app/t/homey-doesnt-start/146146/2 "2025-11-29T20:45:56Z")
So you can access the local IP of Homey but the mobile app isn’t working? Try to open the web app ( [my.homey.app](https://my.homey.app/)) which works more stable than the mobile app (for me at least) ---
**Author:** ![Bisch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bisch/32/12491_2.png) [@Bisch](https://community.homey.app/u/Bisch)\ **Post date:** [November 29, 2025, 8:48pm UTC](https://community.homey.app/t/homey-doesnt-start/146146/3 "2025-11-29T20:48:29Z")
Same. No connection. After the first reboots I was able to access the mobile app. But only very few devices were found and my apps were empty. Now I can’t access the frontend (mobile and web) no matter how often I restart or change cables ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [November 29, 2025, 9:08pm UTC](https://community.homey.app/t/homey-doesnt-start/146146/4 "2025-11-29T21:08:30Z")
Some general things to try: - Restart your router and WiFi access points; - Try another power adapter for powering Homey. ---
**Author:** ![Bisch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bisch/32/12491_2.png) [@Bisch](https://community.homey.app/u/Bisch)\ **Post date:** [November 30, 2025, 12:12am UTC](https://community.homey.app/t/homey-doesnt-start/146146/5 "2025-11-30T00:12:00Z")
Thank you. Did both already. All three actually. Router, APs and Homey ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 30, 2025, 3:33am UTC](https://community.homey.app/t/homey-doesnt-start/146146/6 "2025-11-30T03:33:00Z")
Try to start the recovery mode: - Plug Homey in - After 1 minute, turn it upside down - After 1 minute open de mobile app, tap on your Homey name @ top-left, and tap “Add new Homey” With a bit of luck it shows your Homey and starts the recovery menu. - Connect it to wifi and navigate to “Full software download”. This will install the firmware from scratch and probably fix the issues. Contact support in the meantime, they have tools to flash the firmware directly (w/o needing wifi). ---
**Author:** ![Bisch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bisch/32/12491_2.png) [@Bisch](https://community.homey.app/u/Bisch)\ **Post date:** [December 1, 2025, 9:00am UTC](https://community.homey.app/t/homey-doesnt-start/146146/7 "2025-12-01T09:00:52Z")
Thank you for all the hints. It came back on its own during the night. Don’t know why. The Apps and flows can only be backuped using a subscription, right? In case I wanna buy a newer model. Can you simply move flows/devices/apps to a new homey? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 1, 2025, 5:28pm UTC](https://community.homey.app/t/homey-doesnt-start/146146/8 "2025-12-01T17:28:11Z")
Glad it woke up again. > [@Bisch](#): > > The Apps and flows can only be backuped using a subscription, right? True for (Pro) 2016-2019 models. The Pro 2023/mini can also be backed op per USB connection to a PC/Laptop/etc., but this needs manual intervention, and Homey will be offline. It can be a life saver regarding firmware upgrades, because it’ll create a 1:1 copy of your Homey, which makes it possible to downgrade firmware; This isn’t possible with the backup subscription. > [@Bisch](#): > > In case I wanna buy a newer model. Can you simply move flows/devices/apps to a new homey? Yes, by restoring a cloud backup from Homey 2016-2019. This should work flawless, but issues have bern reported with zigbee & z-wave devices. I guess “patience” is a factor \> Those kind of mesh networks need to build themselves from scratch and settle. This can take up to several hours. Knowledge base article: [https://support.homey.app/hc/en-us/articles/9302284997660-Migrating-from-Homey-Pro-2016-2019-to-Homey-Pro-Early-2023](https://support.homey.app/hc/en-us/articles/9302284997660-Migrating-from-Homey-Pro-2016-2019-to-Homey-Pro-Early-2023) And here’s a great community topic: > [@\[HowTo\] Homey Pro (Early 2023) - Migrating from Homey (Pro) (Early 2016-2019)](https://community.homey.app/t/howto-homey-pro-early-2023-migrating-from-homey-pro-early-2016-2019/77516): > > I see a lot of questions on Slack and here due to mistakes or nor reading. Lets see if we can organize them by topic. I have written a [[HowTo] Homey Backup and Restore - Homey Migration](https://community.homey.app/t/howto-homey-backup-and-restore-homey-migration/25732) before when Backup-Restore came available. Almost everything from the old topic is still true, Add to that: You need a recent successful backup of your other Homey; Not validated, but pretty sure: you can’t migrate back from a Backup if the new Model Homey to a older model Homey! Check all Homey apps on you…