# Homey doesn't start or reboot, and get's stuck with light

**URL:** <https://community.homey.app/t/homey-doesnt-start-or-reboot-and-gets-stuck-with-light/84736>\
**Category:** Questions & Help\
**Tags:** homey, homey-pro\
**Created:** [July 17, 2023, 9:33am UTC](https://community.homey.app/t/homey-doesnt-start-or-reboot-and-gets-stuck-with-light/84736 "2023-07-17T09:33:59Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Rutgert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rutgert/32/43361_2.png) [@Rutgert](https://community.homey.app/u/Rutgert)\
**Post date:** [July 17, 2023, 9:33am UTC](https://community.homey.app/t/homey-doesnt-start-or-reboot-and-gets-stuck-with-light/84736/1 "2023-07-17T09:33:59Z")

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Dear homey Community,

I’m not sure if it’s already been asked, but I haven’t found the solution yet, so I’m wondering if the wonderful community can help.

My Homey 2016 model doesn’t start anymore, I also can’t get it into reboot mode. What happens is that when I plug in the cable, the light gets stuck, sometimes a red light, others a white/green light.

I’ve tried all different cables and adapters, kept it plugged out for a full night but nothing helps to get it started.

Does anyone know what I can do, or does anyone know a solution? I know athom is very busy right now with the Homey Pro 2023 release, so I’m waiting a long time for an answer.

Thanks in advance,

Rutger

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**Author:** ![hmarkstrom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hmarkstrom/32/10278_2.png) [@hmarkstrom](https://community.homey.app/u/hmarkstrom)\
**Post date:** [July 17, 2023, 10:18am UTC](https://community.homey.app/t/homey-doesnt-start-or-reboot-and-gets-stuck-with-light/84736/2 "2023-07-17T10:18:55Z")

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Contact the support. My Homey 2019 also didn’t start so I sent it to the support and they installed a missing update and now it finds devices better than before. The device don’t have to be near Homey it finds it anyway.

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<div class="post-metadata">

**Author:** ![Rutgert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rutgert/32/43361_2.png) [@Rutgert](https://community.homey.app/u/Rutgert)\
**Post date:** [July 17, 2023, 10:31am UTC](https://community.homey.app/t/homey-doesnt-start-or-reboot-and-gets-stuck-with-light/84736/3 "2023-07-17T10:31:06Z")

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Thanks for the response! I hope they will check on mine too, and that it’s a software problem, rather than a hardware problem.