# Homey doesn't recognise Neo Coolcam SOS button / key fob **URL:** \ **Category:** Devices\ **Tags:** z-wave\ **Created:** [November 27, 2018, 6:41pm UTC](https://community.homey.app/t/homey-doesnt-recognise-neo-coolcam-sos-button-key-fob/4552 "2018-11-27T18:41:09Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Bobby](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bobby/32/13446_2.png) [@Bobby](https://community.homey.app/u/Bobby)\ **Post date:** [November 27, 2018, 6:41pm UTC](https://community.homey.app/t/homey-doesnt-recognise-neo-coolcam-sos-button-key-fob/4552/1 "2018-11-27T18:41:09Z")
Hi, I’ve bought a Neo Coolcam single SOS button but Homey doesn’t recognise it. I get the following message in Dutch: Er is geen geschikte Homey App gevonden voor dit apparaat. In English: There is no suitable Homey App for this device. Therefore it is added as a basis z-wave device. Please advise. ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [November 27, 2018, 6:46pm UTC](https://community.homey.app/t/homey-doesnt-recognise-neo-coolcam-sos-button-key-fob/4552/2 "2018-11-27T18:46:47Z")
Plz tell us what Homey Firmware ur running and what Software version of the[Neo app](https://apps.athom.com/app/com.neo)? ---
**Author:** ![Bobby](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bobby/32/13446_2.png) [@Bobby](https://community.homey.app/u/Bobby)\ **Post date:** [November 27, 2018, 6:50pm UTC](https://community.homey.app/t/homey-doesnt-recognise-neo-coolcam-sos-button-key-fob/4552/3 "2018-11-27T18:50:08Z")
Thanks for your reply. I’m running firmware version 1.5.12 and version 2.0.10 of the Neo app. Regards Bobby ---
**Author:** ![Bobby](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bobby/32/13446_2.png) [@Bobby](https://community.homey.app/u/Bobby)\ **Post date:** [November 27, 2018, 7:11pm UTC](https://community.homey.app/t/homey-doesnt-recognise-neo-coolcam-sos-button-key-fob/4552/4 "2018-11-27T19:11:33Z")
I’ve upgraded Homey to 1.5.13 but still no luck. ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [November 27, 2018, 7:18pm UTC](https://community.homey.app/t/homey-doesnt-recognise-neo-coolcam-sos-button-key-fob/4552/5 "2018-11-27T19:18:07Z")
“Still no luck” indicates that u deleted the device from Homey after the upgrade to .13, resetted the device and added it again? ---
**Author:** ![Bobby](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bobby/32/13446_2.png) [@Bobby](https://community.homey.app/u/Bobby)\ **Post date:** [November 27, 2018, 7:28pm UTC](https://community.homey.app/t/homey-doesnt-recognise-neo-coolcam-sos-button-key-fob/4552/6 "2018-11-27T19:28:56Z")
Exactly and did that 3 times already 🙂 ---
**Author:** ![MarcoRuiter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcoruiter/32/33528_2.png) [@MarcoRuiter](https://community.homey.app/u/MarcoRuiter)\ **Post date:** [November 28, 2018, 6:57am UTC](https://community.homey.app/t/homey-doesnt-recognise-neo-coolcam-sos-button-key-fob/4552/7 "2018-11-28T06:57:00Z")
Please make a github issue on the app page with the requested info so i can add the ID’s into the next version of the APP > **[mruiter/com.neo](https://github.com/mruiter/com.neo/issues)** > > Homey Z-Wave Neo Coolcam Support. Contribute to mruiter/com.neo development by creating an account on GitHub. Add the device as a generic one , this is what homey does when there in no app. Open up settings by clicking on the app. And send me the info thats in the fields that are marked yellow in the screenshot ![info](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/3/304129ed7ba4578e87788152a541a73f412d57ed.jpeg)