# Homey DNS server not working

**URL:** <https://community.homey.app/t/homey-dns-server-not-working/103391>\
**Category:** Questions & Help\
**Tags:** flow\
**Created:** [February 7, 2024, 8:36am UTC](https://community.homey.app/t/homey-dns-server-not-working/103391 "2024-02-07T08:36:00Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Morten\_K](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/morten_k/32/78907_2.png) [@Morten\_K](https://community.homey.app/u/Morten_K)\
**Post date:** [February 7, 2024, 8:36am UTC](https://community.homey.app/t/homey-dns-server-not-working/103391/1 "2024-02-07T08:36:00Z")

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Please check the DNS server used for Homey. My api calls to openweather is not working.

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [February 7, 2024, 8:45am UTC](https://community.homey.app/t/homey-dns-server-not-working/103391/2 "2024-02-07T08:45:21Z")

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This is a community forum, if you want to communicate with Athom you need to file a support request.

Besides that, Homey will use your network’s default name server with fallbacks to 1.1.1.1, 8.8.8.8, 8.8.4.4 and 9.9.9.9.

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**Author:** ![Rrrr](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rrrr/32/629_2.png) [@Rrrr](https://community.homey.app/u/Rrrr)\
**Post date:** [February 7, 2024, 9:15am UTC](https://community.homey.app/t/homey-dns-server-not-working/103391/3 "2024-02-07T09:15:43Z")

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Not sure if this helps, but after a last week improvement in Athom’s server side, a router power cycle (restart by taking power completely off) in order to renew the DHCP lease your Homey gets may help.

If you have assigned to Homey a fixed internal (LAN) IP address, then changing it could be extra helpful+restart Homey.

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**Author:** ![Morten\_K](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/morten_k/32/78907_2.png) [@Morten\_K](https://community.homey.app/u/Morten_K)\
**Post date:** [February 7, 2024, 9:20am UTC](https://community.homey.app/t/homey-dns-server-not-working/103391/4 "2024-02-07T09:20:29Z")

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Hi Robot,  
It’s from the Homey Cloud am using api calls. How do i make a support ticket ?  
BR Morten

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [February 7, 2024, 9:21am UTC](https://community.homey.app/t/homey-dns-server-not-working/103391/5 "2024-02-07T09:21:24Z")

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> [@Morten\_K](#):
>
> How do i make a support ticket ?

> **[Submitting a support request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request)**
>
> If you are encountering a problem, and need support, you can contact our support team here.
>  

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<div class="post-metadata">

**Author:** ![Morten\_K](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/morten_k/32/78907_2.png) [@Morten\_K](https://community.homey.app/u/Morten_K)\
**Post date:** [February 7, 2024, 9:33am UTC](https://community.homey.app/t/homey-dns-server-not-working/103391/6 "2024-02-07T09:33:16Z")

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Thank you. Ticket is made.