# Homey disconnects on dual band wifi **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro-2023\ **Created:** [December 5, 2024, 12:55pm UTC](https://community.homey.app/t/homey-disconnects-on-dual-band-wifi/122825 "2024-12-05T12:55:42Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Anders\_Ekdahl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anders_ekdahl/32/113989_2.png) [@Anders\_Ekdahl](https://community.homey.app/u/Anders_Ekdahl)\ **Post date:** [December 5, 2024, 12:55pm UTC](https://community.homey.app/t/homey-disconnects-on-dual-band-wifi/122825/1 "2024-12-05T12:55:42Z")
Got a Homey Pro (Early 2023). Connected this to my TP-Link X60 Deco mesh wifi. Got disconnected after 10 min. Then it continue to connect/disconnect. Problem is that the Deco router only publish one network and this network contains both 2,4 & 5 GHz bands. I disabled the 5 GHz band and Homey worked fine. After 4 days I enabled 5 GHz and the problems started again. Repeated the above one more time with the same result. My current solution is that I hoked up Homey direct to my ethernet (with cable adapter). But the dual band bug needs to be addressed. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 5, 2024, 1:11pm UTC](https://community.homey.app/t/homey-disconnects-on-dual-band-wifi/122825/2 "2024-12-05T13:11:56Z")
> [@Anders\_Ekdahl](#): > > But the dual band bug needs to be addressed. Please contact Athom about this: [https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request) ---
**Author:** ![Anders\_Ekdahl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anders_ekdahl/32/113989_2.png) [@Anders\_Ekdahl](https://community.homey.app/u/Anders_Ekdahl)\ **Post date:** [December 5, 2024, 1:43pm UTC](https://community.homey.app/t/homey-disconnects-on-dual-band-wifi/122825/3 "2024-12-05T13:43:51Z")
Thanks for the quick response. Have reported it to Athom now. BEST REGARDS /Anders 🙂 ---
**Author:** ![jancihr](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jancihr/32/33966_2.png) [@jancihr](https://community.homey.app/u/jancihr)\ **Post date:** [January 4, 2025, 11:44am UTC](https://community.homey.app/t/homey-disconnects-on-dual-band-wifi/122825/4 "2025-01-04T11:44:51Z")
any response from athom? i have the same issue with x20 deco units. ---
**Author:** ![Anders\_Ekdahl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anders_ekdahl/32/113989_2.png) [@Anders\_Ekdahl](https://community.homey.app/u/Anders_Ekdahl)\ **Post date:** [January 4, 2025, 1:31pm UTC](https://community.homey.app/t/homey-disconnects-on-dual-band-wifi/122825/5 "2025-01-04T13:31:19Z")
Yes. Solution is to set a fixed ip-address for your Homey in your router. Problem with mesh it seems, sometimes your unit switches between mesh-ap, and then it gets a new ip-address. After I set a fixed ip I worked stable. Also noticed another issue. When I have had a power outage. Live in the country and have a sensitive earth fault breaker…so it happens. After power is back homey starts to connect/disconnect again. If I then restart Homey from the app it becomes stable again. Best regards /Anders ---
**Author:** ![jancihr](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jancihr/32/33966_2.png) [@jancihr](https://community.homey.app/u/jancihr)\ **Post date:** [January 10, 2025, 7:10am UTC](https://community.homey.app/t/homey-disconnects-on-dual-band-wifi/122825/6 "2025-01-10T07:10:07Z")
hey there. thank you for the answer. unfortunately, I already had the homey IP address reserved. I have also tried to enable/disable the Mesh function for the homey bridge in the deco app. I have tried to restart the homey fresh as you suggested but it anyways starts disconnecting/connecting after some time again. Seems to me, instead of waiting for some magic FW fix, I will have to buy the ethernet adapter + add another deco node close to it just to have the ethernet connection around (I do not want to have a cable through my entire living room)… ---
**Author:** ![Anders\_Ekdahl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anders_ekdahl/32/113989_2.png) [@Anders\_Ekdahl](https://community.homey.app/u/Anders_Ekdahl)\ **Post date:** [January 10, 2025, 5:58pm UTC](https://community.homey.app/t/homey-disconnects-on-dual-band-wifi/122825/7 "2025-01-10T17:58:12Z")
Hi Ok, hope you find a solution. I have the ethernet adapter, but still needed to set a fixed ip-address. My home network is messy, so I first did set the fixed address in the deco main-unit. Then I realized I need to set it in my fiber-router (which also is a wifi-router), must have this to unlock fiber from my internet provider. Best regards /Anders ---
**Author:** ![Libor\_Junek](https://avatars.discourse-cdn.com/v4/letter/l/22d042/32.png) [@Libor\_Junek](https://community.homey.app/u/Libor_Junek)\ **Post date:** [January 4, 2026, 3:08pm UTC](https://community.homey.app/t/homey-disconnects-on-dual-band-wifi/122825/8 "2026-01-04T15:08:42Z")
The same problem (Deco X50-DSL). Static IP, mesh function disabled for Homey device and nothing. The Homey device still struggling with connection to Wi-Fi. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 4, 2026, 3:11pm UTC](https://community.homey.app/t/homey-disconnects-on-dual-band-wifi/122825/9 "2026-01-04T15:11:06Z")
This issue has existed for so long that we should assume it can’t be fixed. Either set up a WiFi network specifically on 2.4Ghz, or consider getting the Ethernet adapter (if you have an HP2023 or newer). ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [January 4, 2026, 3:20pm UTC](https://community.homey.app/t/homey-disconnects-on-dual-band-wifi/122825/10 "2026-01-04T15:20:11Z")
Have you tried rebooting the Deco system? Is the FW up-to-date? Did you lock it to the Deco which is closest to the Homey? ---
**Author:** ![Libor\_Junek](https://avatars.discourse-cdn.com/v4/letter/l/22d042/32.png) [@Libor\_Junek](https://community.homey.app/u/Libor_Junek)\ **Post date:** [January 4, 2026, 3:40pm UTC](https://community.homey.app/t/homey-disconnects-on-dual-band-wifi/122825/11 "2026-01-04T15:40:42Z")
Yes for everything. But I don’t see the Homey device in online list in Deco app. It looks like offline. In online list is only for few minutes after I deleted Homey device in Deco app and “connected to” is unknown. Turning off 5GHz WiFi helps, but I don’t want to split 2.4 and 5 GHz SSIDs. Just I ordered the Ethernet adapter.