# Homey disconnects after a few hours

**URL:** <https://community.homey.app/t/homey-disconnects-after-a-few-hours/8427>\
**Category:** Questions & Help\
**Created:** [February 1, 2019, 8:19am UTC](https://community.homey.app/t/homey-disconnects-after-a-few-hours/8427 "2019-02-01T08:19:13Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Pim\_de\_Vente](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pim_de_vente/32/8424_2.png) [@Pim\_de\_Vente](https://community.homey.app/u/Pim_de_Vente)\
**Post date:** [February 1, 2019, 8:19am UTC](https://community.homey.app/t/homey-disconnects-after-a-few-hours/8427/1 "2019-02-01T08:19:13Z")

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For a couple of days now, e.g. after waking up or coming home from work, Homey doesn’t register any localization due to connection loss. All other radio frequency protocols seem to work, but Homey simply disconnects from my network. I can of course not reach it through the app, so I have to hard reset the unit. Any ideas how I can do a troubleshoot?

Edit: to clarify, all WiFi and internet apps don’t work, such as speech, weather reports or connections to WiFi devices.

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**Author:** ![Pim\_de\_Vente](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pim_de_vente/32/8424_2.png) [@Pim\_de\_Vente](https://community.homey.app/u/Pim_de_Vente)\
**Post date:** [February 3, 2019, 5:08pm UTC](https://community.homey.app/t/homey-disconnects-after-a-few-hours/8427/2 "2019-02-03T17:08:21Z")

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Any ideas? It’s very annoying, being away from home and not knowing what the status is of my home devices

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**Author:** ![Jeroen\_Somhorst](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroen_somhorst/32/184_2.png) [@Jeroen\_Somhorst](https://community.homey.app/u/Jeroen_Somhorst)\
**Post date:** [February 3, 2019, 5:16pm UTC](https://community.homey.app/t/homey-disconnects-after-a-few-hours/8427/3 "2019-02-03T17:16:31Z")

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I think its best to create a ticket at [https://support.athom.com/hc/en-us/requests/new](https://support.athom.com/hc/en-us/requests/new)

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**Author:** ![Julius](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/julius/32/20655_2.png) [@Julius](https://community.homey.app/u/Julius)\
**Post date:** [January 18, 2020, 3:50pm UTC](https://community.homey.app/t/homey-disconnects-after-a-few-hours/8427/4 "2020-01-18T15:50:41Z")

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a bit late perhaps but I had this disconnection problem and eventually solved it by replacing the USB power supply that cam with Homey for a more powerful one …