# Homey disconnecting **URL:** \ **Category:** Questions & Help\ **Tags:** app\ **Created:** [January 14, 2021, 3:10pm UTC](https://community.homey.app/t/homey-disconnecting/41110 "2021-01-14T15:10:59Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Thomas\_Knutsen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomas_knutsen/32/33969_2.png) [@Thomas\_Knutsen](https://community.homey.app/u/Thomas_Knutsen)\ **Post date:** [January 14, 2021, 3:10pm UTC](https://community.homey.app/t/homey-disconnecting/41110/1 "2021-01-14T15:10:59Z")
My Homey device or app is disconnecting ones a day. So I have to restart the device every day. Can anybody help me with this. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 14, 2021, 3:30pm UTC](https://community.homey.app/t/homey-disconnecting/41110/2 "2021-01-14T15:30:23Z")
Do you mean the Homey app on your phone says that Homey is offline? If that’s the situation: the app is most likely lying to you. You can try and toggle WiFi on your phone off and on to see if that helps. This is quite a common problem. You can send an e-mail to [support@athom.com](mailto:support@athom.com) to ask them if there are any plans to fix it. ---
**Author:** ![Igy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/igy/32/22144_2.png) [@Igy](https://community.homey.app/u/Igy)\ **Post date:** [January 14, 2021, 3:36pm UTC](https://community.homey.app/t/homey-disconnecting/41110/3 "2021-01-14T15:36:22Z")
I have similar issue from time 2 time. Homey disconnects from wifi and is unreachable. After 20-30 minutes it connects to wifi. Menawhile its disconnected, all automation works, except notifications and external integrations. And its not accesible over the app. I think it can be router related as well, Im finetuning wifi setting on router to find out what can be the issue. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 14, 2021, 3:42pm UTC](https://community.homey.app/t/homey-disconnecting/41110/4 "2021-01-14T15:42:02Z")
Homey seems to be exceptionally sensitive to “bad” routers. Where pretty much every other device restores connections, Homey just stops working properly. ---
**Author:** ![Igy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/igy/32/22144_2.png) [@Igy](https://community.homey.app/u/Igy)\ **Post date:** [January 14, 2021, 3:45pm UTC](https://community.homey.app/t/homey-disconnecting/41110/5 "2021-01-14T15:45:12Z")
Its new quite expensive wifi6 router, so maybe this can be problem. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 14, 2021, 3:46pm UTC](https://community.homey.app/t/homey-disconnecting/41110/6 "2021-01-14T15:46:45Z")
Given that plenty of others also have (had) similar issues, and they’re not all using quite expensive wifi6 routers, my guess that the problem is Homey 😜 ---
**Author:** ![Nicky\_Heins](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nicky_heins/32/22762_2.png) [@Nicky\_Heins](https://community.homey.app/u/Nicky_Heins)\ **Post date:** [January 15, 2021, 8:06am UTC](https://community.homey.app/t/homey-disconnecting/41110/7 "2021-01-15T08:06:30Z")
Homey likes to have a 2.4ghz connection (not shared, so a separate channel) maybe that helps?? ---
**Author:** ![Jacob\_Jacobsen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jacob_jacobsen/32/16384_2.png) [@Jacob\_Jacobsen](https://community.homey.app/u/Jacob_Jacobsen)\ **Post date:** [January 15, 2021, 10:08am UTC](https://community.homey.app/t/homey-disconnecting/41110/8 "2021-01-15T10:08:27Z")
Have the same problem Twice the last 14 days i wake up to this ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/c/2c1415dd28f7de5b1522231496d46668494f015f.jpeg) ---
**Author:** ![anon61197305](https://avatars.discourse-cdn.com/v4/letter/a/8baadc/32.png) [@anon61197305](https://community.homey.app/u/anon61197305)\ **Post date:** [January 15, 2021, 2:21pm UTC](https://community.homey.app/t/homey-disconnecting/41110/9 "2021-01-15T14:21:10Z")
There is also the issue with the power adapter. Have you replaced it to check if that is the problem? I have regularly when I start the app that there isn’t a connection, but within a few seconds there is. It’s weird how you accepted that as normal. ---
**Author:** ![Thomas\_Knutsen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomas_knutsen/32/33969_2.png) [@Thomas\_Knutsen](https://community.homey.app/u/Thomas_Knutsen)\ **Post date:** [January 15, 2021, 9:48pm UTC](https://community.homey.app/t/homey-disconnecting/41110/10 "2021-01-15T21:48:26Z")
I will try to use 2.4 ghz connection and see how it goes 🙂 ---
**Author:** ![Igy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/igy/32/22144_2.png) [@Igy](https://community.homey.app/u/Igy)\ **Post date:** [January 18, 2021, 12:31pm UTC](https://community.homey.app/t/homey-disconnecting/41110/11 "2021-01-18T12:31:35Z")
Yes, standalone power supply used for Homey (4A). Disconnecting issue appeared after I upgraded router, before there was not such a problem. I do understand that Homey can have some problem with new wifi standard, what I dont get s, why its disconnected for such a long time (30-50 minutes) and then ot connects and is able to perform for a day or 2 without disconnecting. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 18, 2021, 12:34pm UTC](https://community.homey.app/t/homey-disconnecting/41110/12 "2021-01-18T12:34:15Z")
If you want a definitive answer, you’d have to ask Athom about it: [support@athom.com](mailto:support@athom.com) All the WiFi issues with Homey don’t make sense to me, but perhaps Athom can explain why this happens and if there are any solutions (other than “turn off 5Ghz WiFi” or “make a separate SSID for 2.4Ghz”, because those are workarounds, not solutions). ---
**Author:** ![Igy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/igy/32/22144_2.png) [@Igy](https://community.homey.app/u/Igy)\ **Post date:** [January 18, 2021, 12:38pm UTC](https://community.homey.app/t/homey-disconnecting/41110/13 "2021-01-18T12:38:52Z")
I will try to contact them directly. In my case, 2,4Ghz wifi has separate SSID and problem is persisting even when 5Ghz is off and other features disabled (wifi6, MU-MIMO etc.).