# HOMEY disconnect repeatedly (2-5 times a day)
**URL:** https://community.homey.app/t/homey-disconnect-repeatedly-2-5-times-a-day/156417
**Category:** Devices
**Created:** [June 22, 2026, 6:29am UTC](https://community.homey.app/t/homey-disconnect-repeatedly-2-5-times-a-day/156417 "2026-06-22T06:29:47Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Uli\_Schurr](https://community.homey.app/u/Uli_Schurr)
#### Post date: [June 22, 2026, 6:29am UTC](https://community.homey.app/t/homey-disconnect-repeatedly-2-5-times-a-day/156417/1 "2026-06-22T06:29:47Z")
Hi,
I have a homey Pro 2023, which worked fine until a week ago. Since then, it repeatedly (several times a day) looses “connection” (message in app “cannot get connection with homeyPro”. When I unplug and reconnect, the connection is established again until the next disconnect … several minutes/ hours later.
What is the problem? What can I do to fix it?
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### Author:  [@SCLS79](https://community.homey.app/u/SCLS79)
#### Post date: [June 22, 2026, 9:12am UTC](https://community.homey.app/t/homey-disconnect-repeatedly-2-5-times-a-day/156417/2 "2026-06-22T09:12:48Z")
Connect via Ethernet?
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### Author:  [@Robjuh](https://community.homey.app/u/Robjuh)
#### Post date: [June 22, 2026, 12:26pm UTC](https://community.homey.app/t/homey-disconnect-repeatedly-2-5-times-a-day/156417/3 "2026-06-22T12:26:14Z")
Same problem here
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### Author:  [@SingKT](https://community.homey.app/u/SingKT)
#### Post date: [June 22, 2026, 1:21pm UTC](https://community.homey.app/t/homey-disconnect-repeatedly-2-5-times-a-day/156417/4 "2026-06-22T13:21:29Z")
Have you checked homeys health with the app sysinternals? Any alarms?
Tell a bit more about your homey and environment. Did something change in your LAN? In case you use a cable have you changed it? Does your router log tell you a bit more?
Does the problem exist when using the web interface on a PC?
Have you opened already a support request with Athom?
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### Author:  [@Jocke\_Wallen](https://community.homey.app/u/Jocke_Wallen)
#### Post date: [June 22, 2026, 1:24pm UTC](https://community.homey.app/t/homey-disconnect-repeatedly-2-5-times-a-day/156417/5 "2026-06-22T13:24:45Z")
@Uli_Schurr & @Robjuh
Have You tried with with another power supply and/or another USB-C cable (to power supply)?
Homey Pro 2023 is known to be sensitive to voltage fluctuations.
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### Author:  [@Uli\_Schurr](https://community.homey.app/u/Uli_Schurr)
#### Post date: [June 22, 2026, 1:53pm UTC](https://community.homey.app/t/homey-disconnect-repeatedly-2-5-times-a-day/156417/6 "2026-06-22T13:53:15Z")
Via wifi
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### Author:  [@Uli\_Schurr](https://community.homey.app/u/Uli_Schurr)
#### Post date: [June 22, 2026, 1:55pm UTC](https://community.homey.app/t/homey-disconnect-repeatedly-2-5-times-a-day/156417/7 "2026-06-22T13:55:28Z")
I did not change anything in the wifi.
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### Author:  [@Uli\_Schurr](https://community.homey.app/u/Uli_Schurr)
#### Post date: [June 22, 2026, 1:56pm UTC](https://community.homey.app/t/homey-disconnect-repeatedly-2-5-times-a-day/156417/8 "2026-06-22T13:56:20Z")
I tried and tested… still running
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### Author:  [@SCLS79](https://community.homey.app/u/SCLS79)
#### Post date: [June 22, 2026, 2:05pm UTC](https://community.homey.app/t/homey-disconnect-repeatedly-2-5-times-a-day/156417/9 "2026-06-22T14:05:46Z")
I went from mwah to super stable when I connected it via ethernet. Never fails now…
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### Author:  [@Robjuh](https://community.homey.app/u/Robjuh)
#### Post date: [June 22, 2026, 2:56pm UTC](https://community.homey.app/t/homey-disconnect-repeatedly-2-5-times-a-day/156417/10 "2026-06-22T14:56:14Z")
Im using the replacement power supply I got from homey I still got the original that came with the homey 2023
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### Author:  [@Robjuh](https://community.homey.app/u/Robjuh)
#### Post date: [June 22, 2026, 2:59pm UTC](https://community.homey.app/t/homey-disconnect-repeatedly-2-5-times-a-day/156417/11 "2026-06-22T14:59:38Z")
The thing is, I can reach it locally, but the cloud is getting disconnected, so this could not be something to do with the power supply. I’m also using the official Homey Ethernet adapter.
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### Author:  [@Jocke\_Wallen](https://community.homey.app/u/Jocke_Wallen)
#### Post date: [June 22, 2026, 4:10pm UTC](https://community.homey.app/t/homey-disconnect-repeatedly-2-5-times-a-day/156417/12 "2026-06-22T16:10:25Z")
You You have any firewall, Pi-Hole or similar that might block the traffic?
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### Author:  [@Uli\_Schurr](https://community.homey.app/u/Uli_Schurr)
#### Post date: [June 22, 2026, 4:46pm UTC](https://community.homey.app/t/homey-disconnect-repeatedly-2-5-times-a-day/156417/13 "2026-06-22T16:46:15Z")
I changed the power supply … it seems to work now, .. but I would first like to see it working for several hours, before I belief that the problem is solved…
thanks for all the support… I am considering further stabilizing measures as proposed
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### Author:  [@Robjuh](https://community.homey.app/u/Robjuh)
#### Post date: [June 22, 2026, 5:13pm UTC](https://community.homey.app/t/homey-disconnect-repeatedly-2-5-times-a-day/156417/14 "2026-06-22T17:13:39Z")
Got AdGuard running and Unifi network
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### Author:  [@Jocke\_Wallen](https://community.homey.app/u/Jocke_Wallen)
#### Post date: [June 22, 2026, 5:43pm UTC](https://community.homey.app/t/homey-disconnect-repeatedly-2-5-times-a-day/156417/15 "2026-06-22T17:43:51Z")
Not enough experience in that setup. In Pi-Hole I gave Homey full access to internet.
Been running Wifi last 18 months, no hiccups.
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### Author:  [@D\_J](https://community.homey.app/u/D_J)
#### Post date: [June 25, 2026, 9:26pm UTC](https://community.homey.app/t/homey-disconnect-repeatedly-2-5-times-a-day/156417/16 "2026-06-25T21:26:48Z")
I’ve had this issue on and off for quite a while.
Over time, I tried several things, including changing the power supply and testing both Wi-Fi and Ethernet, but the problem kept coming back.
One thing worth mentioning is that I like to keep everything tidy, so my servers, router, switches, and Homey were all placed inside a cupboard. Looking back, that was probably the cause of the issue.
A couple of weeks ago, I moved the Homey to a more open location and connected it via Wi-Fi instead. Since then, it has been completely stable and hasn’t gone offline once.
So if anyone else is experiencing similar issues, it might be worth checking the placement of the Homey and making sure it has good ventilation and wireless conditions.
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### Author:  [@Uli\_Schurr](https://community.homey.app/u/Uli_Schurr)
#### Post date: [June 26, 2026, 2:59am UTC](https://community.homey.app/t/homey-disconnect-repeatedly-2-5-times-a-day/156417/17 "2026-06-26T02:59:57Z")
My HOMEY pro is now stable up bd running since 4 days, I cannot exactly say what is the reason, as I changed the power supply and deleted an app that might have caused problems.
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### Author:  [@Dr.Snuggles](https://community.homey.app/u/Dr.Snuggles)
#### Post date: [June 26, 2026, 5:05pm UTC](https://community.homey.app/t/homey-disconnect-repeatedly-2-5-times-a-day/156417/18 "2026-06-26T17:05:56Z")
I’ve had the same problem for a very long time. I’ve also spent a lot of time and effort trying to resolve the issue with Homey Support. Power adapter, Wi-Fi vs. Ethernet, system reset… everything! On my local network, I can then restart Homey via the app. In the general settings, under the “Cloud” section, the status always shows as “settings.general.status\_undefined.”
This is really annoying and has permanently damaged my opinion of Homey. I now have an Alexa-controlled outlet connected to my Homey. This way, I can restart Homey even when I’m out and about.
My personal guess is that some service is crashing. It has nothing to do with insufficient memory, temperature, power supply issues, LAN outages, or ad filters.
Some apps (Solar Forecast?) seem to have made things worse. But even without the app, things aren’t running smoothly.
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### Author:  [@Joost\_Schevers](https://community.homey.app/u/Joost_Schevers)
#### Post date: [June 28, 2026, 5:34pm UTC](https://community.homey.app/t/homey-disconnect-repeatedly-2-5-times-a-day/156417/19 "2026-06-28T17:34:28Z")
I had a Homey that would get too busy handling events and become inresponsive causing the same app behaviour. Some point in time I found out that a Chromecast with Google TV malfunctioned and probably overloaded the Homey. When I stopped using that particular one (I have multiple), my Homey started working normally again. So, you may want to analyze network traffic for weird behavior.
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### Author:  [@Roger\_Gorissen](https://community.homey.app/u/Roger_Gorissen)
#### Post date: [June 28, 2026, 10:36pm UTC](https://community.homey.app/t/homey-disconnect-repeatedly-2-5-times-a-day/156417/20 "2026-06-28T22:36:53Z")
I made a posting about the same topic some time ago. Seems like this happens when the memory of the HP2023 is getting almost full.
I did a lot of the same changes mentioned here: ethernet connection in combination with the wifi connection, different place, remove some apps to free memory. But the annoying messages kept coming, the connection with the router really got lost. Sometimes I was able to ping the wifi connection and I could reach the Homey through the webinterface. Most of the times both connections were gone.
I connected the Homey with a wall socket I could control with the Tuya so I could restart the Homey after I couldn’t reach him anymore.
But the problem was really solved after I bought a HomeyPro 2026. More memory, no problem.
I think Athom has to acknowledge HomeyPro really has a problem. And come with a solution. Too many people report the same phenomenon.
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