# Homey coudnt find comfy screens IO (conexoon) **URL:** \ **Category:** Devices\ **Created:** [October 14, 2020, 6:28pm UTC](https://community.homey.app/t/homey-coudnt-find-comfy-screens-io-conexoon/35957 "2020-10-14T18:28:25Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Erik\_Kluiver](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erik_kluiver/32/22531_2.png) [@Erik\_Kluiver](https://community.homey.app/u/Erik_Kluiver)\ **Post date:** [October 14, 2020, 6:28pm UTC](https://community.homey.app/t/homey-coudnt-find-comfy-screens-io-conexoon/35957/1 "2020-10-14T18:28:26Z")
Request to contact on the forum: At this moment homy isn’t able to connect my comfy screens. when i fill in the credentials in the app, the app respons with: couldn’t find device any solution to solve this issue? Many thanks ---
**Author:** ![rvdeijk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rvdeijk/32/22542_2.png) [@rvdeijk](https://community.homey.app/u/rvdeijk)\ **Post date:** [October 15, 2020, 7:39am UTC](https://community.homey.app/t/homey-coudnt-find-comfy-screens-io-conexoon/35957/2 "2020-10-15T07:39:20Z")
Hi Erik, I see it’s your first post, welcome 😃 For every app there is a specific topic, this can be found in the bottom section of the app in the [homey appstore](https://homey.app/nl-nl/app/com.somfy.tahoma/Somfy-TaHoma-&-Connexoon/) or by searching the forum. In this case, this is the one: [[APP][Cloud & Pro] Somfy Tahoma & Connexoon (v4.0.81, test v4.0.84)](https://community.homey.app/t/35206) Please ask the question over there to Adrian Rockall. (you can start the question by using the @ sign, followed by Adrian\_Rockall). Also provide more info: Which Homey firmware, which Somfy app version, do you have OAuth on or off. Check the log file of the app and post a screenshot of the error message. [@moderators](https://community.homey.app/groups/moderators) Maybe the question could be moved and this topic closed. Im not sure what the right procedure is. ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [October 15, 2020, 9:47am UTC](https://community.homey.app/t/homey-coudnt-find-comfy-screens-io-conexoon/35957/3 "2020-10-15T09:47:53Z")
Thanks for giving me an opportunity to communicate with you. If you have devices that are not detected by the app then open the app Configure App page, select the Device Log tab, tap on the Get Log button and then once the list is filled tap on the send log button. Then send me a PM with the friendly names (the ones you have given them, such as front window) of the devices that are not detected. I am hoping to add a few devices over the weekend as I have a bit of a list accumulating. ---
**Author:** ![Erik\_Kluiver](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erik_kluiver/32/22531_2.png) [@Erik\_Kluiver](https://community.homey.app/u/Erik_Kluiver)\ **Post date:** [October 16, 2020, 7:42pm UTC](https://community.homey.app/t/homey-coudnt-find-comfy-screens-io-conexoon/35957/4 "2020-10-16T19:42:02Z")
Hi @Adrian_Rockall Thanks for helping, I’ve send the log in the app. The homey couldn’t find the vertical screens. enclosed the screen image of the log ! ![IMG_1185](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/4/74eb352a66ddfc17c98ae0e6c1caf056e3d68552.png) if you need any information please let me know, Erik ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [October 17, 2020, 8:47pm UTC](https://community.homey.app/t/homey-coudnt-find-comfy-screens-io-conexoon/35957/5 "2020-10-17T20:47:22Z")
I haven’t received the log. Did you tap on the send button (I think that’s verzenden)? ---
**Author:** ![Erik\_Kluiver](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erik_kluiver/32/22531_2.png) [@Erik\_Kluiver](https://community.homey.app/u/Erik_Kluiver)\ **Post date:** [October 17, 2020, 9:23pm UTC](https://community.homey.app/t/homey-coudnt-find-comfy-screens-io-conexoon/35957/6 "2020-10-17T21:23:48Z")
Send it Again , hope it Will work now 😉 ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [October 17, 2020, 9:57pm UTC](https://community.homey.app/t/homey-coudnt-find-comfy-screens-io-conexoon/35957/7 "2020-10-17T21:57:12Z")
Yep, I have both now 🙂 Not sure why it took so long for the first one.