# Homey connected to internet but installation wizard does not start **URL:** \ **Category:** Questions & Help\ **Created:** [November 7, 2018, 1:38pm UTC](https://community.homey.app/t/homey-connected-to-internet-but-installation-wizard-does-not-start/3782 "2018-11-07T13:38:05Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Roy\_Brinkmann](https://avatars.discourse-cdn.com/v4/letter/r/e9c0ed/32.png) [@Roy\_Brinkmann](https://community.homey.app/u/Roy_Brinkmann)\ **Post date:** [November 7, 2018, 1:38pm UTC](https://community.homey.app/t/homey-connected-to-internet-but-installation-wizard-does-not-start/3782/1 "2018-11-07T13:38:05Z")
Hello, Can somebody please help English or in Dutch? Homey connected to internet but installation wizard does not start… What can i do? Thanks Roy ---
**Author:** ![anon8748058](https://avatars.discourse-cdn.com/v4/letter/a/ebca7d/32.png) [@anon8748058](https://community.homey.app/u/anon8748058)\ **Post date:** [November 7, 2018, 1:52pm UTC](https://community.homey.app/t/homey-connected-to-internet-but-installation-wizard-does-not-start/3782/2 "2018-11-07T13:52:08Z")
It’s a bit vague to be able to assist you in general like this. Back when I originally installed my Homey I also had a lot of issues getting it to work. In the end it didn’t play nice with my own DNS-server. Do you have something special in your home network in regards to DNS (maybe a pihole or something?). ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [November 7, 2018, 2:13pm UTC](https://community.homey.app/t/homey-connected-to-internet-but-installation-wizard-does-not-start/3782/3 "2018-11-07T14:13:24Z")
The Setup wizard at [http://setup.athom.com](http://setup.athom.com) guides you thru connecting your Homey to your WiFi. If that is finished afaik there is no other installation wizard. just log on to [https://my.athom.com/#/](https://my.athom.com/#/) and forget about the Desktop App. just use the Chrome browser and ignore the warning.! Just Start exploring. ---
**Author:** ![Roy\_Brinkmann](https://avatars.discourse-cdn.com/v4/letter/r/e9c0ed/32.png) [@Roy\_Brinkmann](https://community.homey.app/u/Roy_Brinkmann)\ **Post date:** [November 7, 2018, 4:11pm UTC](https://community.homey.app/t/homey-connected-to-internet-but-installation-wizard-does-not-start/3782/4 "2018-11-07T16:11:40Z")
Thanks a lot! The Homey is connected to the WIFI and I see the homey in my desktop app. Only now comes the following… I open the desktop app and need to select my account, it says Hello Roy! when i click on the homey it ask again to select an account. I select the same account and after this a pop up comes up and says unauthorized… Any suggestions for this? ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [November 7, 2018, 4:25pm UTC](https://community.homey.app/t/homey-connected-to-internet-but-installation-wizard-does-not-start/3782/5 "2018-11-07T16:25:20Z")
> [@Roy\_Brinkmann](#): > > Any suggestions for this? Yep. Forget the desktop app and use the Chrome browser like @Dijker mentioned. ---
**Author:** ![Roy\_Brinkmann](https://avatars.discourse-cdn.com/v4/letter/r/e9c0ed/32.png) [@Roy\_Brinkmann](https://community.homey.app/u/Roy_Brinkmann)\ **Post date:** [November 7, 2018, 4:29pm UTC](https://community.homey.app/t/homey-connected-to-internet-but-installation-wizard-does-not-start/3782/6 "2018-11-07T16:29:49Z")
same problem… ☹ ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [November 7, 2018, 4:32pm UTC](https://community.homey.app/t/homey-connected-to-internet-but-installation-wizard-does-not-start/3782/7 "2018-11-07T16:32:29Z")
Is it a new Homey? ---
**Author:** ![Roy\_Brinkmann](https://avatars.discourse-cdn.com/v4/letter/r/e9c0ed/32.png) [@Roy\_Brinkmann](https://community.homey.app/u/Roy_Brinkmann)\ **Post date:** [November 7, 2018, 4:33pm UTC](https://community.homey.app/t/homey-connected-to-internet-but-installation-wizard-does-not-start/3782/8 "2018-11-07T16:33:53Z")
Yes just received it… When i do a reset it starts again with i am homey go to set… en then it stops talking ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [November 7, 2018, 4:35pm UTC](https://community.homey.app/t/homey-connected-to-internet-but-installation-wizard-does-not-start/3782/9 "2018-11-07T16:35:24Z")
Plz be carefull with doin resets. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [November 7, 2018, 4:41pm UTC](https://community.homey.app/t/homey-connected-to-internet-but-installation-wizard-does-not-start/3782/10 "2018-11-07T16:41:29Z")
Looks like it is setup before, use the reset, use the Alt in step 4 and don’t connect an Athom account. [https://www.athom.com/nl/support/KB000026/](https://www.athom.com/nl/support/KB000026/) After that, start it again and connect WiFi and your account. ---
**Author:** ![Roy\_Brinkmann](https://avatars.discourse-cdn.com/v4/letter/r/e9c0ed/32.png) [@Roy\_Brinkmann](https://community.homey.app/u/Roy_Brinkmann)\ **Post date:** [November 8, 2018, 12:20pm UTC](https://community.homey.app/t/homey-connected-to-internet-but-installation-wizard-does-not-start/3782/11 "2018-11-08T12:20:37Z")
And it works! Thank you! Now need to figure out how to communicate with Homey 🙂