# Homey Cloud - stuck on being upgraded screen **URL:** \ **Category:** Questions & Help\ **Tags:** customer-support, homey-cloud\ **Created:** [January 26, 2025, 9:29pm UTC](https://community.homey.app/t/homey-cloud-stuck-on-being-upgraded-screen/128933 "2025-01-26T21:29:39Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Ferdi\_van\_den\_Bulk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ferdi_van_den_bulk/32/120754_2.png) [@Ferdi\_van\_den\_Bulk](https://community.homey.app/u/Ferdi_van_den_Bulk)\ **Post date:** [January 26, 2025, 9:29pm UTC](https://community.homey.app/t/homey-cloud-stuck-on-being-upgraded-screen/128933/1 "2025-01-26T21:29:39Z")
Used my homey cloud for over a year now, all went good until 4 days ago. Homey somehow disconnected and is now stuck on the upgrade screen. Anybody knows what to do? ![IMG_0237](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/4/047b0059d2fe98ace48c5eed2e53a236832627b4.png) ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [January 26, 2025, 9:34pm UTC](https://community.homey.app/t/homey-cloud-stuck-on-being-upgraded-screen/128933/2 "2025-01-26T21:34:25Z")
Have you checked it in the WebApp? You are the first I see with this. ---
**Author:** ![Morten\_K](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/morten_k/32/78907_2.png) [@Morten\_K](https://community.homey.app/u/Morten_K)\ **Post date:** [January 27, 2025, 5:58am UTC](https://community.homey.app/t/homey-cloud-stuck-on-being-upgraded-screen/128933/3 "2025-01-27T05:58:22Z")
I have same issue. Both in web and app. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 27, 2025, 7:40am UTC](https://community.homey.app/t/homey-cloud-stuck-on-being-upgraded-screen/128933/4 "2025-01-27T07:40:46Z")
Does [https://tools.developer.homey.app/tools/system](https://tools.developer.homey.app/tools/system) still work? When yes, you can restart your Homey cloud instance. It _might_ help… ![1000042350](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/6/46195e7ca73db47c903c8d061d51943e58001098.jpeg) ---
**Author:** ![Ferdi\_van\_den\_Bulk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ferdi_van_den_bulk/32/120754_2.png) [@Ferdi\_van\_den\_Bulk](https://community.homey.app/u/Ferdi_van_den_Bulk)\ **Post date:** [January 27, 2025, 9:40am UTC](https://community.homey.app/t/homey-cloud-stuck-on-being-upgraded-screen/128933/5 "2025-01-27T09:40:28Z")
Thanks for the replies, unfortunate the developer tools gives me the same error ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/7/474257114d28ac2d9f5b62bbe71df9bf55f73959.png) ---
**Author:** ![Morten\_K](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/morten_k/32/78907_2.png) [@Morten\_K](https://community.homey.app/u/Morten_K)\ **Post date:** [January 27, 2025, 10:34am UTC](https://community.homey.app/t/homey-cloud-stuck-on-being-upgraded-screen/128933/6 "2025-01-27T10:34:49Z")
Same for me. Still not working. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 27, 2025, 11:19am UTC](https://community.homey.app/t/homey-cloud-stuck-on-being-upgraded-screen/128933/7 "2025-01-27T11:19:36Z")
Ah, was worth a try. I don’t know any other tricks. Contact support ASAP: homey.app/support, if you didn’t already. ---
**Author:** ![Ferdi\_van\_den\_Bulk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ferdi_van_den_bulk/32/120754_2.png) [@Ferdi\_van\_den\_Bulk](https://community.homey.app/u/Ferdi_van_den_Bulk)\ **Post date:** [January 27, 2025, 1:01pm UTC](https://community.homey.app/t/homey-cloud-stuck-on-being-upgraded-screen/128933/8 "2025-01-27T13:01:30Z")
Indeed was worth a try. Support contacted, ill keep this thread posted ---
**Author:** ![Ferdi\_van\_den\_Bulk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ferdi_van_den_bulk/32/120754_2.png) [@Ferdi\_van\_den\_Bulk](https://community.homey.app/u/Ferdi_van_den_Bulk)\ **Post date:** [January 28, 2025, 8:51am UTC](https://community.homey.app/t/homey-cloud-stuck-on-being-upgraded-screen/128933/9 "2025-01-28T08:51:18Z")
Somehow Homey is working again, no reply on my support call yet. But for now, all is working ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [January 28, 2025, 11:38am UTC](https://community.homey.app/t/homey-cloud-stuck-on-being-upgraded-screen/128933/10 "2025-01-28T11:38:18Z")
Great that it works again! Pls let us know wen you get a reply from support. Meanwhile if this isn’t done I let it auto close. But if that answer comes feel free to PM me. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [February 10, 2025, 7:00am UTC](https://community.homey.app/t/homey-cloud-stuck-on-being-upgraded-screen/128933/11 "2025-02-10T07:00:41Z")
Closed on February 10, 2025, 7:00am UTC This topic was automatically closed after 12 days. New replies are no longer allowed.