# Homey (Cloud) - Rate Limited - Philips Hue Lights **URL:** \ **Category:** Questions & Help\ **Created:** [January 15, 2025, 5:09am UTC](https://community.homey.app/t/homey-cloud-rate-limited-philips-hue-lights/127785 "2025-01-15T05:09:25Z")\ **Posts on this page:** 20\ **Page:** 4
**Author:** ![LundinGBG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lundingbg/32/79677_2.png) [@LundinGBG](https://community.homey.app/u/LundinGBG)\ **Post date:** [January 20, 2025, 2:57pm UTC](https://community.homey.app/t/homey-cloud-rate-limited-philips-hue-lights/127785/61 "2025-01-20T14:57:07Z")
Sorry, not working. I use cloud and bridge… ![Screenshot_20250120_155544_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/f/8f9b42eeb2eebd2a539ff256c47c13cff2130149.jpeg) ---
**Author:** ![Kennet\_Johansen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kennet_johansen/32/125212_2.png) [@Kennet\_Johansen](https://community.homey.app/u/Kennet_Johansen)\ **Post date:** [January 20, 2025, 2:57pm UTC](https://community.homey.app/t/homey-cloud-rate-limited-philips-hue-lights/127785/62 "2025-01-20T14:57:30Z")
You cannot restart the Hue app in Homey Cloud, only create a diagnostic report of uninstall the app. I believe that restart is only possible if you got the 23 pro unit. ---
**Author:** ![Doekse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doekse/32/109415_2.png) [@Doekse](https://community.homey.app/u/Doekse)\ **Post date:** [January 20, 2025, 2:59pm UTC](https://community.homey.app/t/homey-cloud-rate-limited-philips-hue-lights/127785/63 "2025-01-20T14:59:27Z")
Sorry, I just learned this as well! You can simply open the [Homey App Store](https://homey.app/apps/homey-cloud/) and reinstall the Hue App on your Homey Cloud instance without uninstalling it first. That should do the trick! ---
**Author:** ![LundinGBG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lundingbg/32/79677_2.png) [@LundinGBG](https://community.homey.app/u/LundinGBG)\ **Post date:** [January 20, 2025, 3:04pm UTC](https://community.homey.app/t/homey-cloud-rate-limited-philips-hue-lights/127785/65 "2025-01-20T15:04:33Z")
Hahaha, I’ve done that every morning for 3 days now. It works… for 5 minutes tops. So it doesn’t work. ---
**Author:** ![LundinGBG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lundingbg/32/79677_2.png) [@LundinGBG](https://community.homey.app/u/LundinGBG)\ **Post date:** [January 20, 2025, 3:12pm UTC](https://community.homey.app/t/homey-cloud-rate-limited-philips-hue-lights/127785/66 "2025-01-20T15:12:07Z")
Exactly now my philips he lights suddenly started to flash and turn on. Let’s see how long it works now. According to the app, they have contact again. 🙂 ---
**Author:** ![Kennet\_Johansen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kennet_johansen/32/125212_2.png) [@Kennet\_Johansen](https://community.homey.app/u/Kennet_Johansen)\ **Post date:** [January 20, 2025, 3:25pm UTC](https://community.homey.app/t/homey-cloud-rate-limited-philips-hue-lights/127785/67 "2025-01-20T15:25:31Z")
All my light sources are now registered again, it took a few attempts to get then all in… Now it’s time to give it a day or two to see if it stays. ---
**Author:** ![Doekse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doekse/32/109415_2.png) [@Doekse](https://community.homey.app/u/Doekse)\ **Post date:** [January 20, 2025, 10:43pm UTC](https://community.homey.app/t/homey-cloud-rate-limited-philips-hue-lights/127785/68 "2025-01-20T22:43:26Z")
Is everything working properly again for everyone? We just received a message from Signify that it likely wasn’t related to rate limits, but rather to a backend rollout they implemented. They’ve now applied a fix for it. ---
**Author:** ![Janpihl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/janpihl/32/125285_2.png) [@Janpihl](https://community.homey.app/u/Janpihl)\ **Post date:** [January 21, 2025, 12:01am UTC](https://community.homey.app/t/homey-cloud-rate-limited-philips-hue-lights/127785/69 "2025-01-21T00:01:49Z")
It works for me now,! ---
**Author:** ![LundinGBG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lundingbg/32/79677_2.png) [@LundinGBG](https://community.homey.app/u/LundinGBG)\ **Post date:** [January 21, 2025, 6:55am UTC](https://community.homey.app/t/homey-cloud-rate-limited-philips-hue-lights/127785/70 "2025-01-21T06:55:48Z")
It has worked well for me since they fixed it on Signify. Thanks for the help Abe 🙂 👍 ---
**Author:** ![Kennet\_Johansen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kennet_johansen/32/125212_2.png) [@Kennet\_Johansen](https://community.homey.app/u/Kennet_Johansen)\ **Post date:** [January 21, 2025, 7:28am UTC](https://community.homey.app/t/homey-cloud-rate-limited-philips-hue-lights/127785/71 "2025-01-21T07:28:01Z")
All my light sources are present in the app, but they are not updating on status on/off etc. might be related… ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 21, 2025, 8:06am UTC](https://community.homey.app/t/homey-cloud-rate-limited-philips-hue-lights/127785/72 "2025-01-21T08:06:21Z")
Are you changing your lights from Homey? If not (like using a remote, or using the non-Homey Hue app), it can take up to an hour before the status is updated in Homey. ---
**Author:** ![Kennet\_Johansen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kennet_johansen/32/125212_2.png) [@Kennet\_Johansen](https://community.homey.app/u/Kennet_Johansen)\ **Post date:** [January 21, 2025, 8:20am UTC](https://community.homey.app/t/homey-cloud-rate-limited-philips-hue-lights/127785/73 "2025-01-21T08:20:12Z")
I am, all have been build around iConnectHue and I’m currently just “playing” with Homey to see if I like the way the interface works. Got lots of different things that need a “central” management platform for automation ---
**Author:** ![Herbert\_van\_Essen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/herbert_van_essen/32/56789_2.png) [@Herbert\_van\_Essen](https://community.homey.app/u/Herbert_van_Essen)\ **Post date:** [January 21, 2025, 9:19am UTC](https://community.homey.app/t/homey-cloud-rate-limited-philips-hue-lights/127785/74 "2025-01-21T09:19:01Z")
Everything works again! Thank you! ---
**Author:** ![Elof](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/elof/32/80203_2.png) [@Elof](https://community.homey.app/u/Elof)\ **Post date:** [January 21, 2025, 4:50pm UTC](https://community.homey.app/t/homey-cloud-rate-limited-philips-hue-lights/127785/75 "2025-01-21T16:50:40Z")
Yes! Thanks! ---
**Author:** ![V\_Lund](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/v_lund/32/125842_2.png) [@V\_Lund](https://community.homey.app/u/V_Lund)\ **Post date:** [January 21, 2025, 10:11pm UTC](https://community.homey.app/t/homey-cloud-rate-limited-philips-hue-lights/127785/76 "2025-01-21T22:11:26Z")
I still can’t add my lights ☹ I’ve tried reinstalling the app, restarting the bridge etc… Nothing happens after connecting to Hue. ![1000016966](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/6/8612ecd2d1bab9181745ff65a0acecba64ff0470.png) ---
**Author:** ![Kennet\_Johansen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kennet_johansen/32/125212_2.png) [@Kennet\_Johansen](https://community.homey.app/u/Kennet_Johansen)\ **Post date:** [January 22, 2025, 1:51pm UTC](https://community.homey.app/t/homey-cloud-rate-limited-philips-hue-lights/127785/77 "2025-01-22T13:51:51Z")
All good here. Things are back to normal 👍 ---
**Author:** ![Kennet\_Johansen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kennet_johansen/32/125212_2.png) [@Kennet\_Johansen](https://community.homey.app/u/Kennet_Johansen)\ **Post date:** [January 22, 2025, 1:53pm UTC](https://community.homey.app/t/homey-cloud-rate-limited-philips-hue-lights/127785/78 "2025-01-22T13:53:10Z")
Look like you need to check if you’re using the correct username and password for the Hue access. Need to be the same as you’re using for hue. ---
**Author:** ![Kennet\_Johansen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kennet_johansen/32/125212_2.png) [@Kennet\_Johansen](https://community.homey.app/u/Kennet_Johansen)\ **Post date:** [January 22, 2025, 1:55pm UTC](https://community.homey.app/t/homey-cloud-rate-limited-philips-hue-lights/127785/79 "2025-01-22T13:55:53Z")
Seems like a logon problem with Hue, check here to see if you can logon > **[Smart lights and home security | Philips Hue](https://www.philips-hue.com/en-us)** > > Explore Philips Hue smart lighting. The best smart LED lights for daily routines and special moments. And now feel safer with Hue smart home security! Using your Hue username and password ---
**Author:** ![V\_Lund](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/v_lund/32/125842_2.png) [@V\_Lund](https://community.homey.app/u/V_Lund)\ **Post date:** [January 22, 2025, 4:42pm UTC](https://community.homey.app/t/homey-cloud-rate-limited-philips-hue-lights/127785/80 "2025-01-22T16:42:20Z")
Very strange. It is the same account, the same password and everything. But always stuck in the same place after login. ---
**Author:** ![Kennet\_Johansen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kennet_johansen/32/125212_2.png) [@Kennet\_Johansen](https://community.homey.app/u/Kennet_Johansen)\ **Post date:** [January 22, 2025, 5:05pm UTC](https://community.homey.app/t/homey-cloud-rate-limited-philips-hue-lights/127785/81 "2025-01-22T17:05:39Z")
If it works with hue own account acces page, then yes that’s strange. When I did it, it logged me into the hue logon page for me to grant access to Homey. Have you tried with other products that can controller your Hue setup? [Previous page](https://community.homey.app/t/homey-cloud-rate-limited-philips-hue-lights/127785.md?page=3) [Next page](https://community.homey.app/t/homey-cloud-rate-limited-philips-hue-lights/127785.md?page=5)