# Homey Cloud Backup no access since version 12.9.0-rc.5

**URL:** <https://community.homey.app/t/homey-cloud-backup-no-access-since-version-12-9-0-rc-5/144640>\
**Category:** Questions & Help\
**Created:** [October 28, 2025, 10:47am UTC](https://community.homey.app/t/homey-cloud-backup-no-access-since-version-12-9-0-rc-5/144640 "2025-10-28T10:47:26Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Asterix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/asterix/32/45768_2.png) [@Asterix](https://community.homey.app/u/Asterix)\
**Post date:** [October 28, 2025, 10:47am UTC](https://community.homey.app/t/homey-cloud-backup-no-access-since-version-12-9-0-rc-5/144640/1 "2025-10-28T10:47:26Z")

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I have an HP23 and have also subscribed to the Cloud Backup feature for several years. Since version 12.9.0-rc.5 I can no longer access it, but the backups are no longer displayed. Also “Recover purchases” does not work. Anyone have a tip for me?

I also tried it with the original app, but I always get the same error message.

 ![IMG_0049](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/5/a5ff3aef2a5da7cf4cf1ed43873f0f43d21b2151.jpeg)

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [October 28, 2025, 10:48am UTC](https://community.homey.app/t/homey-cloud-backup-no-access-since-version-12-9-0-rc-5/144640/2 "2025-10-28T10:48:19Z")

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Contact Athom.

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**Author:** ![Asterix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/asterix/32/45768_2.png) [@Asterix](https://community.homey.app/u/Asterix)\
**Post date:** [October 28, 2025, 10:56am UTC](https://community.homey.app/t/homey-cloud-backup-no-access-since-version-12-9-0-rc-5/144640/3 "2025-10-28T10:56:27Z")

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I did that now, thanks 👍