# Homey Cloud - Aqara problems with Homey - "App unavailable"

**URL:** <https://community.homey.app/t/homey-cloud-aqara-problems-with-homey-app-unavailable/70555>\
**Category:** Questions & Help\
**Tags:** app, zigbee, homey-bridge\
**Created:** [October 15, 2022, 2:09pm UTC](https://community.homey.app/t/homey-cloud-aqara-problems-with-homey-app-unavailable/70555 "2022-10-15T14:09:27Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Johan\_Martinsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_martinsson/32/56548_2.png) [@Johan\_Martinsson](https://community.homey.app/u/Johan_Martinsson)\
**Post date:** [October 15, 2022, 2:09pm UTC](https://community.homey.app/t/homey-cloud-aqara-problems-with-homey-app-unavailable/70555/1 "2022-10-15T14:09:28Z")

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Hi guys,

I am new to the forum but have been using my Homey Bridge for a while and it has been working fine until last week.

I have two Aqara temperature and humidity sensors. Both have stopped working, in the app they have a “red sign” and if I try to start them it says “App unavailable”. I have now deleted them to try and install them again, but when I go tothe installation site for Aqara Zigbee it doesnt work. I cant even start the installation process, all types of sensors is the same problem (see picture).

I have tried restarting the bridge with no effect. I have also reinstalled the app with no effect.

Please help me 😃

 ![IMG_9863.PNG](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/8/985cc4bf9742140c5acc90c7d878d756eb9f2088.jpeg)

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [October 15, 2022, 2:25pm UTC](https://community.homey.app/t/homey-cloud-aqara-problems-with-homey-app-unavailable/70555/2 "2022-10-15T14:25:29Z")

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looks like the same as here:

> ⚠ Possible “Driver Unavailable” error. Devices do not respond and new devices from the same app cannot be installed. _Short-term workaround: Reinstall the app on your Homey via the [Homey App Store](https://homey.app/nl-nl/apps/)._

I could install it on my Cloud Homey’s.  
If it doesn’t work, please report here: [The new Homey — Beta Status | Homey](https://homey.app/en-us/wiki/homey-beta-status/)

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**Author:** ![Johan\_Martinsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_martinsson/32/56548_2.png) [@Johan\_Martinsson](https://community.homey.app/u/Johan_Martinsson)\
**Post date:** [October 16, 2022, 7:18pm UTC](https://community.homey.app/t/homey-cloud-aqara-problems-with-homey-app-unavailable/70555/3 "2022-10-16T19:18:27Z")

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Thanks, I had to uninstall the whole “Aqara app”. It only the sensors. It is now working again.