# Homey can't reach decives **URL:** \ **Category:** Devices\ **Created:** [December 1, 2021, 8:49pm UTC](https://community.homey.app/t/homey-cant-reach-decives/55846 "2021-12-01T20:49:07Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Adrian\_Kalve](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_kalve/32/33896_2.png) [@Adrian\_Kalve](https://community.homey.app/u/Adrian_Kalve)\ **Post date:** [December 1, 2021, 8:49pm UTC](https://community.homey.app/t/homey-cant-reach-decives/55846/1 "2021-12-01T20:49:07Z")
Hi! My homey cant find none of my devices anymore. Its been connected to the devices earlier and worked just fine. I can see the different icons to the devices Ive made, but none of them are working. I have restarted Homey to fabrics and startet over, but with no luck. Ive tried homey developer tools, but all of my devices are showing their not connected. ![Screenshot](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/f/df59e4f0e81684c7573c6df28de5f585c5fafdd7.png) Nothing is changing when i try to interview the different devices, nor change the value from false to true… It does not work either on the web app or phone app. It happend after the last update, and I dont know what to do. ---
**Author:** ![Philip\_Montgomery](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/philip_montgomery/32/12434_2.png) [@Philip\_Montgomery](https://community.homey.app/u/Philip_Montgomery)\ **Post date:** [December 1, 2021, 10:26pm UTC](https://community.homey.app/t/homey-cant-reach-decives/55846/2 "2021-12-01T22:26:19Z")
Have you tried a PTP? Pull The Plug for Homey, disconnect its power, wait about 15 minutes, reconnect and then be patient for at least 30 minutes ---
**Author:** ![Adrian\_Kalve](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_kalve/32/33896_2.png) [@Adrian\_Kalve](https://community.homey.app/u/Adrian_Kalve)\ **Post date:** [December 2, 2021, 5:24pm UTC](https://community.homey.app/t/homey-cant-reach-decives/55846/3 "2021-12-02T17:24:14Z")
Yes @Philip_Montgomery .Tried it multiple times. Ive noticed that homey does respond to the heating cable. Its only all the light flows and devices that homey dont want to respond to ---
**Author:** ![Philip\_Montgomery](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/philip_montgomery/32/12434_2.png) [@Philip\_Montgomery](https://community.homey.app/u/Philip_Montgomery)\ **Post date:** [December 2, 2021, 6:30pm UTC](https://community.homey.app/t/homey-cant-reach-decives/55846/4 "2021-12-02T18:30:57Z")
Heating cable? ---
**Author:** ![Adrian\_Kalve](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_kalve/32/33896_2.png) [@Adrian\_Kalve](https://community.homey.app/u/Adrian_Kalve)\ **Post date:** [December 3, 2021, 8:07am UTC](https://community.homey.app/t/homey-cant-reach-decives/55846/5 "2021-12-03T08:07:25Z")
Termostat for floor heating ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 3, 2021, 3:01pm UTC](https://community.homey.app/t/homey-cant-reach-decives/55846/6 "2021-12-03T15:01:32Z")
But this is normal (from your screenshot): ![Screenshot_20211203-155548_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/8/3830b7d9564e0925cc5d17333f8ff262ec2abf86.jpeg) Afaik, “online” is always `?`, except for the ‘coördinator’; And “receive when idle” is always `X` for end-devices and `V` for router-devices. See this part of my zigbee, which runs fine: ![Screenshot_20211203-155728_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/e/6e19eb48353437f77ea65f8ffb36bb40d67ba723.jpeg) > [@Adrian\_Kalve](#): > > Nothing is changing when i try to interview the different devices, 1. What data is returned when you interview a router device? You can’t interview an end-device, **unless** you keep it awake by pressing the pair button briefly every other 1 or 2 secs. 2. How’s your Wifi vs Zigbee channel separation? Did you tune it?