# Homey Can't Lock/Unlock Yale Locks with Yale App

**URL:** <https://community.homey.app/t/homey-cant-lock-unlock-yale-locks-with-yale-app/161671>\
**Category:** Apps\
**Tags:** app, doorlock\
**Created:** [November 2, 2026, 1:52pm UTC](https://community.homey.app/t/homey-cant-lock-unlock-yale-locks-with-yale-app/161671 "2026-11-02T13:52:02Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Brett\_Henrichsen1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brett_henrichsen1/32/181792_2.png) [@Brett\_Henrichsen1](https://community.homey.app/u/Brett_Henrichsen1)\
**Post date:** [November 2, 2026, 1:52pm UTC](https://community.homey.app/t/homey-cant-lock-unlock-yale-locks-with-yale-app/161671/1 "2026-11-02T13:52:02Z")

</div>

Hi there,

I live in the USA and have successfully installed the Homey Yale Access app for USA, I’ve got it to authenticate to my Yale account and add my devices.

Everything works except lock and unlock - using these buttons in the app the doors never respond - they won’t lock or unlock. Everything else IS working, so the app and connection is seeing the device - I can manually lock or unlock the lock and it almost instantly shows in the device log in Homey “manually locked / unlocked” a few seconds ago, etc. Battery levels good, etc. So there is excellent communication happening between the lock → Yale Online Account ↔ Homey Pro.

These are WiFi devices. I can send a lock/unlock request from the Yale App and they instantly respond. But the homey requests fail.

So it seems something in the integration is not letting Homey lock or unlock the devices even though Yale sees the integration with Homey for all other communication.

What is happening? Other smart devices can use Yale (Alexa, etc). All my locks are Yale, connected via WiFi and this is one of the main things I need Homey to do!

Thank you,