# Homey cannot login into ARLO **URL:** \ **Category:** Apps\ **Created:** [January 2, 2021, 8:59am UTC](https://community.homey.app/t/homey-cannot-login-into-arlo/40291 "2021-01-02T08:59:29Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Bastel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bastel/32/32626_2.png) [@Bastel](https://community.homey.app/u/Bastel)\ **Post date:** [January 2, 2021, 8:59am UTC](https://community.homey.app/t/homey-cannot-login-into-arlo/40291/1 "2021-01-02T08:59:29Z")
Hello. I want login into the ARLO App within Homey, but Homey says: "Please use a valid email address. Be sure to include the “@” and the domain (e.g., @gmail.com). The problem is, that I use both (E-Mail and Password) in a correct manner. The typing is correct! I have tried it carefully many times! What to do??? Thank you! ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 2, 2021, 9:08am UTC](https://community.homey.app/t/homey-cannot-login-into-arlo/40291/2 "2021-01-02T09:08:35Z")
I don’t have any Arlo devices, but I installed the app and cannot reproduce the issue (I only get a message “The username or password is incorrect”). Can you post a screenshot? And what type of device are you trying to add? ---
**Author:** ![Bastel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bastel/32/32626_2.png) [@Bastel](https://community.homey.app/u/Bastel)\ **Post date:** [January 2, 2021, 9:33am UTC](https://community.homey.app/t/homey-cannot-login-into-arlo/40291/3 "2021-01-02T09:33:05Z")
Here we go. This is the other Message beside the first mentioned one. The problem accured already with trying immigrating / activating the Arlo-Homey-App. Therefore there are no devices in the game at all so far. Homey does not accept the Arlo-Login Regards Claus-Dieter Gesendet mit der Telekom Mail App — Original-Nachricht — ![20210102_102429.jpg](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/7/c787747cb310e545897969339dc8f3b2e371b7d3.jpeg) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 2, 2021, 9:36am UTC](https://community.homey.app/t/homey-cannot-login-into-arlo/40291/4 "2021-01-02T09:36:09Z")
“disable two-step verification” Seems pretty self-explanatory? ---
**Author:** ![Bastel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bastel/32/32626_2.png) [@Bastel](https://community.homey.app/u/Bastel)\ **Post date:** [January 2, 2021, 10:08am UTC](https://community.homey.app/t/homey-cannot-login-into-arlo/40291/5 "2021-01-02T10:08:41Z")
yes, but there is no two step login… That status-text is not worth its letters! ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 2, 2021, 10:14am UTC](https://community.homey.app/t/homey-cannot-login-into-arlo/40291/6 "2021-01-02T10:14:44Z")
The status text is sent by the Arlo server, at least I assume so. Perhaps @Jamie can help out? ---
**Author:** ![Bastel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bastel/32/32626_2.png) [@Bastel](https://community.homey.app/u/Bastel)\ **Post date:** [January 2, 2021, 11:33am UTC](https://community.homey.app/t/homey-cannot-login-into-arlo/40291/7 "2021-01-02T11:33:16Z")
Ok, thanks. But do you know how I can get in contact with her/him? I am new here and therefore I am just at the beginning to fight my battle with homey. Are you working for homey or how it comes that you have such a motivation and knowledge to give me advises? Anyway: Thanks a lot!! ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 2, 2021, 11:38am UTC](https://community.homey.app/t/homey-cannot-login-into-arlo/40291/8 "2021-01-02T11:38:19Z")
By mentioning him like I did he’ll hopefully pick it up. And no, I don’t work for Homey, I’m just a nice guy 😉 ---
**Author:** ![Jamie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jamie/32/5274_2.png) [@Jamie](https://community.homey.app/u/Jamie)\ **Post date:** [January 2, 2021, 11:48am UTC](https://community.homey.app/t/homey-cannot-login-into-arlo/40291/9 "2021-01-02T11:48:07Z")
2 factor login once enabled can not be disabled. You can see if it is enabled from the offical arlo app : head to your profile -\> login settings -\> ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/2/22c03fbbfd7221a3e8ec2c48768410e8ed67e4d4.jpeg) ---
**Author:** ![Bastel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bastel/32/32626_2.png) [@Bastel](https://community.homey.app/u/Bastel)\ **Post date:** [January 2, 2021, 12:00pm UTC](https://community.homey.app/t/homey-cannot-login-into-arlo/40291/10 "2021-01-02T12:00:36Z")
Wow!! Tank you Robert and Jamie!!! I was now able to connect with the base station. But it says, that there are no new cameras found (when I also want connect my Arlo Pro 2 cameras). Is this normal? ---
**Author:** ![Jamie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jamie/32/5274_2.png) [@Jamie](https://community.homey.app/u/Jamie)\ **Post date:** [January 2, 2021, 12:07pm UTC](https://community.homey.app/t/homey-cannot-login-into-arlo/40291/11 "2021-01-02T12:07:54Z")
What cameras exactly do you have? Can you link to a picture of it? ---
**Author:** ![Bastel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bastel/32/32626_2.png) [@Bastel](https://community.homey.app/u/Bastel)\ **Post date:** [January 2, 2021, 12:22pm UTC](https://community.homey.app/t/homey-cannot-login-into-arlo/40291/12 "2021-01-02T12:22:22Z")
F…ck. Only Arlo Pro, not Pro2 ?! No way to connect??? ![20210102_131923.jpg](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/1/01533057a0d9224cc7e60fe4f374f3b4674f0d4e.jpeg) ---
**Author:** ![CarstenT](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/carstent/32/29830_2.png) [@CarstenT](https://community.homey.app/u/CarstenT)\ **Post date:** [August 1, 2021, 7:40am UTC](https://community.homey.app/t/homey-cannot-login-into-arlo/40291/13 "2021-08-01T07:40:58Z")
I can’t find this in my Arlo app ☹