# HOMEY cannot be reached/Homey Disconected **URL:** \ **Category:** Questions & Help\ **Created:** [April 2, 2020, 8:38pm UTC](https://community.homey.app/t/homey-cannot-be-reached-homey-disconected/27857 "2020-04-02T20:38:56Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![NorwegianBuddah](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norwegianbuddah/32/21711_2.png) [@NorwegianBuddah](https://community.homey.app/u/NorwegianBuddah)\ **Post date:** [April 2, 2020, 8:38pm UTC](https://community.homey.app/t/homey-cannot-be-reached-homey-disconected/27857/1 "2020-04-02T20:38:56Z")
Get this error all the time… On a Homey Pro Early 2019. Got 8 wifi mesh nodes and a good router. DCHP IP for homey/or static IP (dont rember)… why do I get this error all the time… also unexpected error? ![IMG_3562](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/1/81062831825da16ccd4a47f40028b4fd6db80681.jpeg) ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [April 2, 2020, 8:59pm UTC](https://community.homey.app/t/homey-cannot-be-reached-homey-disconected/27857/2 "2020-04-02T20:59:07Z")
Maybe you should try the excellent search function. There are numerous topics about this already… ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [April 3, 2020, 3:59am UTC](https://community.homey.app/t/homey-cannot-be-reached-homey-disconected/27857/3 "2020-04-03T03:59:13Z")
I had the problem because I had the AdGuard app running parallel on my iPhone with the VPN tunnel enabled. After deactivating the VPN tunnel, the problems were solved immediately. ---
**Author:** ![NorwegianBuddah](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norwegianbuddah/32/21711_2.png) [@NorwegianBuddah](https://community.homey.app/u/NorwegianBuddah)\ **Post date:** [April 3, 2020, 5:42am UTC](https://community.homey.app/t/homey-cannot-be-reached-homey-disconected/27857/4 "2020-04-03T05:42:03Z")
No vpn ---
**Author:** ![NorwegianBuddah](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norwegianbuddah/32/21711_2.png) [@NorwegianBuddah](https://community.homey.app/u/NorwegianBuddah)\ **Post date:** [April 3, 2020, 5:43am UTC](https://community.homey.app/t/homey-cannot-be-reached-homey-disconected/27857/5 "2020-04-03T05:43:49Z")
Are you a bot? Seen that answer in so many threads. You must be a bot. Well none of them answered my cause og issues now Mr Forum Police. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [April 3, 2020, 5:48am UTC](https://community.homey.app/t/homey-cannot-be-reached-homey-disconected/27857/6 "2020-04-03T05:48:40Z")
Does your external internet connection work okay? This issue can occur when the mobile app cannot reach the Homey cloud servers. Also, you say “all the time”. Does that _literally_ mean all the time (in other words, it _never_ works), or do you mean that it _often_ happens (but not always)? ---
**Author:** ![NorwegianBuddah](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norwegianbuddah/32/21711_2.png) [@NorwegianBuddah](https://community.homey.app/u/NorwegianBuddah)\ **Post date:** [April 3, 2020, 6:04am UTC](https://community.homey.app/t/homey-cannot-be-reached-homey-disconected/27857/7 "2020-04-03T06:04:21Z")
Same problem out of the home as on wifi. Got good wifi coverage all over, with a powerfull mesh. Yes, 3/5 times I go in the app I get this error or a black “unknown error” ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [April 3, 2020, 6:12am UTC](https://community.homey.app/t/homey-cannot-be-reached-homey-disconected/27857/8 "2020-04-03T06:12:42Z")
It has been my suspicion for a while that Homey has problems with certain WiFi mesh networks. If possible, try to assign Homey to one particular mesh point, or directly to your router. ---
**Author:** ![NorwegianBuddah](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norwegianbuddah/32/21711_2.png) [@NorwegianBuddah](https://community.homey.app/u/NorwegianBuddah)\ **Post date:** [April 3, 2020, 6:28am UTC](https://community.homey.app/t/homey-cannot-be-reached-homey-disconected/27857/9 "2020-04-03T06:28:16Z")
Everything has dhc lease or static ip. I have tried connecting it to ONE node only, mesh, and only main router. Same issue! Driving me mad 😂 ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [April 3, 2020, 7:27am UTC](https://community.homey.app/t/homey-cannot-be-reached-homey-disconected/27857/10 "2020-04-03T07:27:11Z")
Maybe that is beacuse hundreds of people ask the same question in new topics over and over again. Besides, can we smell what you have done already? Can most of us read Norwegian? Don’t think so… But keep up the attitude, that works great in getting help. ---
**Author:** ![NorwegianBuddah](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norwegianbuddah/32/21711_2.png) [@NorwegianBuddah](https://community.homey.app/u/NorwegianBuddah)\ **Post date:** [April 3, 2020, 7:39am UTC](https://community.homey.app/t/homey-cannot-be-reached-homey-disconected/27857/11 "2020-04-03T07:39:04Z")
Well does it help me WHEN I have searched and not found any answer to my problem? The only one making an attitude there is you! ---
**Author:** ![NorwegianBuddah](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norwegianbuddah/32/21711_2.png) [@NorwegianBuddah](https://community.homey.app/u/NorwegianBuddah)\ **Post date:** [April 3, 2020, 7:39am UTC](https://community.homey.app/t/homey-cannot-be-reached-homey-disconected/27857/12 "2020-04-03T07:39:51Z")
Would have been nice with an ethernet port ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [April 3, 2020, 8:08am UTC](https://community.homey.app/t/homey-cannot-be-reached-homey-disconected/27857/13 "2020-04-03T08:08:26Z")
🍿 ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [April 3, 2020, 8:25am UTC](https://community.homey.app/t/homey-cannot-be-reached-homey-disconected/27857/14 "2020-04-03T08:25:23Z")
> [@NorwegianBuddah](#): > > Well does it help me WHEN I have searched and not found any answer to my problem? The only one making an attitude there is you! Sure. I am not the one that is bashing, just pointing out something. But i hope you have a nice life too. 😘