# Homey can’t control devices **URL:** \ **Category:** Questions & Help\ **Tags:** zigbee, homey-bridge\ **Created:** [March 16, 2022, 1:34pm UTC](https://community.homey.app/t/homey-can-t-control-devices/61751 "2022-03-16T13:34:02Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![nickevackerdag](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nickevackerdag/32/48871_2.png) [@nickevackerdag](https://community.homey.app/u/nickevackerdag)\ **Post date:** [March 16, 2022, 1:34pm UTC](https://community.homey.app/t/homey-can-t-control-devices/61751/1 "2022-03-16T13:34:02Z")
Hi! I can’t control my lights with the homey app. The **Philips Hue** device icons shows a red exclamation mark and **IKEA Trådfri** lights says “ **Missing capability listener: onoff** ” when I tap the icons. I have **Homey Bridge** connected to Philips Hue bridge and to the IKEA Trådfri lights via **Zigbee**. I have restarted Homey bridge as well as the IKEA lights and the router. How can I solve this issue? Best regards, Niklas ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/b/cbbc42876345056447bb8e56e7d3b491b31c2939.jpeg) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [March 16, 2022, 2:17pm UTC](https://community.homey.app/t/homey-can-t-control-devices/61751/2 "2022-03-16T14:17:10Z")
> [@nickevackerdag](#): > > How can I solve this issue? Contact Athom. ---
**Author:** ![nickevackerdag](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nickevackerdag/32/48871_2.png) [@nickevackerdag](https://community.homey.app/u/nickevackerdag)\ **Post date:** [March 16, 2022, 3:41pm UTC](https://community.homey.app/t/homey-can-t-control-devices/61751/3 "2022-03-16T15:41:22Z")
Oh, I thought they were here. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [March 16, 2022, 3:42pm UTC](https://community.homey.app/t/homey-can-t-control-devices/61751/4 "2022-03-16T15:42:59Z")
I don’t blame you for thinking that, but Athom doesn’t want to communicate with their users about issues directly other than through support requests. ---
**Author:** ![nickevackerdag](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nickevackerdag/32/48871_2.png) [@nickevackerdag](https://community.homey.app/u/nickevackerdag)\ **Post date:** [March 16, 2022, 4:38pm UTC](https://community.homey.app/t/homey-can-t-control-devices/61751/5 "2022-03-16T16:38:25Z")
That is completely opposite to how I want to handle customer product discussions. By keeping them public you don’t have to answer all questions for every customer. Then I understand why I haven’t found an answer to my question online… Thanks! 🙂 ---
**Author:** ![Caseda](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/caseda/32/138695_2.png) [@Caseda](https://community.homey.app/u/Caseda)\ **Post date:** [March 16, 2022, 5:58pm UTC](https://community.homey.app/t/homey-can-t-control-devices/61751/6 "2022-03-16T17:58:48Z")
Well as you state, it is a public forum, people can ask, get pointed to the support page if we can’t answer it (we can answer a lot of question in this community), and that original user can give the answer back here too when they get them back from Athom ;p though that last step is often overlooked. ---
**Author:** ![Magnus\_Thornberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/magnus_thornberg/32/49717_2.png) [@Magnus\_Thornberg](https://community.homey.app/u/Magnus_Thornberg)\ **Post date:** [March 16, 2022, 9:45pm UTC](https://community.homey.app/t/homey-can-t-control-devices/61751/7 "2022-03-16T21:45:09Z")
This happens me several times a week lately. Restart Homey Bridge and reinstall your apps can help. But do not uninstall Homey apps then you need to do all the configuration again. This is a Beta deluxe product. /Lycka till ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [March 21, 2022, 6:35pm UTC](https://community.homey.app/t/homey-can-t-control-devices/61751/8 "2022-03-21T18:35:39Z")
Split this topic on March 21, 2022, 6:35pm UTC 2 posts were split to a new topic: [Homey kann keine Geräte steuern (Spit from EN Topic)](https://community.homey.app/t/homey-kann-keine-gerate-steuern-spit-from-en-topic/61935) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 20, 2022, 5:04am UTC](https://community.homey.app/t/homey-can-t-control-devices/61751/10 "2022-03-20T05:04:53Z")
> [@Homey kann keine Geräte steuern (Spit from EN Topic)](https://community.homey.app/t/homey-kann-keine-gerate-steuern-spit-from-en-topic/61935/1): > > Mein Homey und meine Hue Bridge standen zu dicht beieinander. Das gab dann Stress mit den Zigbee-Kanälen. It’s not a question of distance but of channel number I think. Set the Hue to a different channel (turn on all Hue devices beforehand) and also pay attention to the WiFi channel. ![Screenshot_20210413-165254_Chrome~02](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/4/94697e27fd1beef9fc231a851972d3fd1080f445.jpeg)