# Homey Bridge - white ring of death **URL:** \ **Category:** Questions & Help\ **Created:** [November 9, 2024, 4:40pm UTC](https://community.homey.app/t/homey-bridge-white-ring-of-death/120137 "2024-11-09T16:40:01Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Martyn\_Lesbirel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martyn_lesbirel/32/111280_2.png) [@Martyn\_Lesbirel](https://community.homey.app/u/Martyn_Lesbirel)\ **Post date:** [November 9, 2024, 4:40pm UTC](https://community.homey.app/t/homey-bridge-white-ring-of-death/120137/1 "2024-11-09T16:40:01Z")
Hello, I bought my Homey Bridge in January this year. A few days ago I started to get messages every few seconds on my phone the bridge was offline. Going into my main bedroom where it’s located after becoming a satellite to the Pro I bought a few months after it (yes I was impressed with Homey) the ring showed the normal spectrum pattern. As an attempt to stop the incessant pinging of messages that a homey which appeared okay was offline I tried a power cycle and disaster. Instead of a spectrum just a white ring. Which according to [Homey Bridge ring colours](https://support.homey.app/hc/en-us/articles/4405896417426-Understanding-the-LED-Ring-of-Homey-Bridge) means it’s starting. I left it for about an hour and still just a white ring. I’ve got a large number of items (laptop, mac, pc, etc) on my wifi network in the house they where all fine. So I powered it down and left it powered off for approx. 3 hours before trying powering it up again. Still no luck just a white ring. So just in case it was a wifi signal I brought it downstairs to the same room as the Homey Pro which was fine, next to my Mac Mini both of which where accessing Wifi with no problem. Still a white ring. In case it was a WiFi issue I tried rebooting my router. It came back up everything else came back online. My bridge when powered up continues to display a white ring. So this is where I am. Does anyone have a suggestion before I contact Athom ? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 9, 2024, 4:41pm UTC](https://community.homey.app/t/homey-bridge-white-ring-of-death/120137/2 "2024-11-09T16:41:56Z")
> [@Martyn\_Lesbirel](#): > > Does anyone have a suggestion before I contact Athom ? Different power supply/cable. ---
**Author:** ![Martyn\_Lesbirel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martyn_lesbirel/32/111280_2.png) [@Martyn\_Lesbirel](https://community.homey.app/u/Martyn_Lesbirel)\ **Post date:** [November 9, 2024, 5:21pm UTC](https://community.homey.app/t/homey-bridge-white-ring-of-death/120137/3 "2024-11-09T17:21:38Z")
Done. Sadly it sits there with the same white ring. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 10, 2024, 1:56am UTC](https://community.homey.app/t/homey-bridge-white-ring-of-death/120137/4 "2024-11-10T01:56:51Z")
Could be wifi issues, could be bridge (hardware) issues… First try to tune your wifi. In case you didn’t alr.: It’s best to fix the bridge to one AP (prevent it from AP hopping) and create a separate 2.4GHz SSID. A fixed channel can’t hurt either. This post below is also valid for Homey bridge: > [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… ---
**Author:** ![Martyn\_Lesbirel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martyn_lesbirel/32/111280_2.png) [@Martyn\_Lesbirel](https://community.homey.app/u/Martyn_Lesbirel)\ **Post date:** [November 10, 2024, 11:06am UTC](https://community.homey.app/t/homey-bridge-white-ring-of-death/120137/5 "2024-11-10T11:06:06Z")
Sadly no difference. Which to be honest I was expecting the white ring is stuck on starting. It’s not getting to ether red (wi-fi issue) or blue (waiting for config) so as far as I can tell given colours it’s stuck starting up not looking for wifi or lacking a config. I’m going to contact Athom on this. I’ll post the resolution here for the curious. ---
**Author:** ![Martyn\_Lesbirel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martyn_lesbirel/32/111280_2.png) [@Martyn\_Lesbirel](https://community.homey.app/u/Martyn_Lesbirel)\ **Post date:** [November 11, 2024, 5:14pm UTC](https://community.homey.app/t/homey-bridge-white-ring-of-death/120137/6 "2024-11-11T17:14:20Z")
And this is the less than wonderful reply from Athom. _Hello Martyn!_ _Thank you so much for reaching out to us!_ _I’m really sorry to hear that you’re having some trouble with your Bridge. It sounds a bit tricky, and unfortunately, it’s something we can’t resolve from here._ _Could you please get in touch with Amazon? They’ll be able to help you find the right solution since you purchased it from them, and they handle the warranty._ _For now, this is all I can assist you with, so I’ll be closing your ticket._ _Wishing you a fantastic day ahead!_ _Best Regards,_ _Daphne_ _Athom Support_ So now I’m off the nightmare that is Amazon customer support to try to get my Bridge replaced. ☹ ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 11, 2024, 6:13pm UTC](https://community.homey.app/t/homey-bridge-white-ring-of-death/120137/7 "2024-11-11T18:13:53Z")
What do you use the bridge for? Which protocols? ---
**Author:** ![Martyn\_Lesbirel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martyn_lesbirel/32/111280_2.png) [@Martyn\_Lesbirel](https://community.homey.app/u/Martyn_Lesbirel)\ **Post date:** [November 11, 2024, 6:36pm UTC](https://community.homey.app/t/homey-bridge-white-ring-of-death/120137/8 "2024-11-11T18:36:59Z")
At the moment none, it doesn’t even start 🥺 But when it was active WiFi, Z-Wave, Zigbee. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 11, 2024, 7:30pm UTC](https://community.homey.app/t/homey-bridge-white-ring-of-death/120137/9 "2024-11-11T19:30:56Z")
Oh wow… I’ve seen better from Support. But reading between the lines, they admit the bridge is broken? > [@Martyn\_Lesbirel](#): > > WiFi You’re aware of the fact wifi is only used / usable for connecting the bridge with your router & internet? Of course you can use certain wifi + cloud enabled devices with Homey cloud, but this doesn’t need a bridge. Local wifi enabled devices aren’t supported. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 12, 2024, 7:06am UTC](https://community.homey.app/t/homey-bridge-white-ring-of-death/120137/10 "2024-11-12T07:06:48Z")
> [@Martyn\_Lesbirel](#): > > But when it was active WiFi, Z-Wave, Zigbee. In that case, the Bridge is too overpriced, as it only acts as a simple repeater for Z-Wave and Zigbee (it does nothing for WiFi, as @Peter_Kawa already said). I don’t know specifically about Z-Wave, but for Zigbee you can buy good quality mains-powered devices that act as a repeater (like a plug or a light) for €10 to €20, and they will offer more functionality than Homey Bridge. IKEA used to sell a great repeater for €10, with included USB power point, although I can’t find it anymore on my local IKEA website: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/2/624f9e8ecaa5eb087dabd062880def5159ef8bd2.jpeg)