# Homey Bridge set up factory reset **URL:** \ **Category:** Questions & Help\ **Created:** [April 27, 2025, 4:44pm UTC](https://community.homey.app/t/homey-bridge-set-up-factory-reset/135551 "2025-04-27T16:44:44Z")\ **Posts on this page:** 1\ **Showing post:** 5
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [April 27, 2025, 9:00pm UTC](https://community.homey.app/t/homey-bridge-set-up-factory-reset/135551/5 "2025-04-27T21:00:30Z")
A never-connected-yet new Homey bridge doesn’t need factory reset. Your wifi gear probably is “too modern”. Yeah really… This post below, aimed a the previous Pro model, contains important and useful info for the Homey bridge: (TL;DR: the bridge expects an old fashioned 2.4GHz only wifi signal, like if it were 2001, along with a straight forward SSID, and a not-too-complicated password) > [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… By the way, you don’t need a bridge to start using Homey Cloud. It is only a box which extends Homey Cloud with local radio protocols like zigbee/zwave/Ble/IR/433MHz --- _[View the full topic](https://community.homey.app/t/homey-bridge-set-up-factory-reset/135551)._