# Homey Bridge - Serial Doesnt Existing **URL:** \ **Category:** Questions & Help\ **Tags:** homey-bridge\ **Created:** [June 17, 2023, 4:30am UTC](https://community.homey.app/t/homey-bridge-serial-doesnt-existing/82468 "2023-06-17T04:30:02Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![James\_Hooper](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/james_hooper/32/79000_2.png) [@James\_Hooper](https://community.homey.app/u/James_Hooper)\ **Post date:** [June 17, 2023, 4:30am UTC](https://community.homey.app/t/homey-bridge-serial-doesnt-existing/82468/1 "2023-06-17T04:30:02Z")
![Screenshot_20230613_193721_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/c/dcb45dc6dfca1761da09cd5a1fe7dd74054ac101.jpeg) Hi Has anyone else had this issue? No sure what to do as the device is currently useless, was looking at it as a replacement for my HC2. But am beginning to wonder if it was a waste of time and money. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [June 17, 2023, 4:42am UTC](https://community.homey.app/t/homey-bridge-serial-doesnt-existing/82468/2 "2023-06-17T04:42:37Z")
Welcome to this community, WOW! thats strange, that shouldn’t have happened, this is something the community probably can’t fix and Athom should be aware of, Please report this to Athom support, > [@Welcome to the forum!](https://community.homey.app/t/welcome-to-the-forum/31/1): > > When you need direct support from Athom please visit [https://support.athom.com](https://support.athom.com/)for our new help center. > > - It is very important to report all issues you find here: [https://support.athom.com/hc/requests/new](https://support.athom.com/hc/requests/new). They probably will replace the bridge ---
**Author:** ![James\_Hooper](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/james_hooper/32/79000_2.png) [@James\_Hooper](https://community.homey.app/u/James_Hooper)\ **Post date:** [June 19, 2023, 7:29am UTC](https://community.homey.app/t/homey-bridge-serial-doesnt-existing/82468/3 "2023-06-19T07:29:46Z")
Have sent a support request, approximate turn around time is around a week. ---
**Author:** ![DaWa74](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dawa74/32/31650_2.png) [@DaWa74](https://community.homey.app/u/DaWa74)\ **Post date:** [June 24, 2023, 10:49am UTC](https://community.homey.app/t/homey-bridge-serial-doesnt-existing/82468/4 "2023-06-24T10:49:09Z")
Hi James do you have an answer? I’ve the same problem and sometimes I got the errormessage “rate limited” Regards Daniel ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [June 24, 2023, 11:31am UTC](https://community.homey.app/t/homey-bridge-serial-doesnt-existing/82468/5 "2023-06-24T11:31:59Z")
> [@DaWa74](#): > > do you have an answer? pls create a support ticket! > [@Dijker](#): > > They probably will replace the bridge ---
**Author:** ![Erik\_Groenhuijzen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erik_groenhuijzen/32/7059_2.png) [@Erik\_Groenhuijzen](https://community.homey.app/u/Erik_Groenhuijzen)\ **Post date:** [June 24, 2023, 12:00pm UTC](https://community.homey.app/t/homey-bridge-serial-doesnt-existing/82468/6 "2023-06-24T12:00:13Z")
I had the same issue and Athom provided a code to order a free replacement Bridge. ---
**Author:** ![DaWa74](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dawa74/32/31650_2.png) [@DaWa74](https://community.homey.app/u/DaWa74)\ **Post date:** [June 26, 2023, 3:29pm UTC](https://community.homey.app/t/homey-bridge-serial-doesnt-existing/82468/7 "2023-06-26T15:29:20Z")
Thanks I wrote athom and I got fast also a coupon for a new bridge Message from athom: It seems that your Homey Bridge has an issue that can not be resolved. This issue should have been noticed earlier in the production process and your Homey Bridge should never have been sent to you. Unfortunately it did and I am sorry for the inconvenience. ---
**Author:** ![James\_Hooper](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/james_hooper/32/79000_2.png) [@James\_Hooper](https://community.homey.app/u/James_Hooper)\ **Post date:** [June 27, 2023, 8:15am UTC](https://community.homey.app/t/homey-bridge-serial-doesnt-existing/82468/8 "2023-06-27T08:15:51Z")
Bridge has been replaced. Replacement was setup with no issue. Everything was smooth sailing this time around. Now to test and see if it a good replacement for my HC2.