# Homey bridge loses internet connection **URL:** \ **Category:** Questions & Help\ **Tags:** homey-bridge\ **Created:** [May 9, 2022, 3:15pm UTC](https://community.homey.app/t/homey-bridge-loses-internet-connection/63418 "2022-05-09T15:15:44Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Robin\_Wijnants](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_wijnants/32/54805_2.png) [@Robin\_Wijnants](https://community.homey.app/u/Robin_Wijnants)\ **Post date:** [May 9, 2022, 3:15pm UTC](https://community.homey.app/t/homey-bridge-loses-internet-connection/63418/1 "2022-05-09T15:15:44Z")
My homey bridge loses internet connection very often. Is this normal? I don’t seem to have internet issues, because everything else is working normally. I’ve a 1gbit fiber connection, so speed shouldn’t also be an issue. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/a/aa1b5cc0868e12800ba5f1d09c578bb10ff7977b.jpeg) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 9, 2022, 4:09pm UTC](https://community.homey.app/t/homey-bridge-loses-internet-connection/63418/2 "2022-05-09T16:09:27Z")
Not normal behaviour ofcourse, but it’s already a known issue. > ![Screenshot_20220509-180619_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/4/b49b550e6d26291c01720eefe7239cf46c107ef3.jpeg) _You can find this via the app …More\>Beta feedback and hit “Provide Feedback”_ . And, I just noticed, this is very weird imho: > ![Screenshot_20220509-181008_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/5/b585078d4212f1f3720bc39bba84b8c03eb7079f.jpeg) ---
**Author:** ![Vincent78](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vincent78/32/36704_2.png) [@Vincent78](https://community.homey.app/u/Vincent78)\ **Post date:** [May 11, 2022, 7:38am UTC](https://community.homey.app/t/homey-bridge-loses-internet-connection/63418/3 "2022-05-11T07:38:35Z")
Here the same! Homey next to my fritz box with 1gb internet and disconnects several times per day. With this kind of behaviour it will stay a Beta device for ever. Have it for almost a year now and didnt see any updates. Im looking for an alternative. ---
**Author:** ![Fredrik\_Tornell](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fredrik_tornell/32/48574_2.png) [@Fredrik\_Tornell](https://community.homey.app/u/Fredrik_Tornell)\ **Post date:** [May 11, 2022, 8:58am UTC](https://community.homey.app/t/homey-bridge-loses-internet-connection/63418/4 "2022-05-11T08:58:32Z")
Doesn’t sound that promising for my Homey Bridge arriving tomorrow…;( ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 11, 2022, 1:00pm UTC](https://community.homey.app/t/homey-bridge-loses-internet-connection/63418/5 "2022-05-11T13:00:58Z")
Here’s some hints and tricks concerning your wifi setup and the bridge. It might help > [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… ---
**Author:** ![Robin\_Wijnants](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_wijnants/32/54805_2.png) [@Robin\_Wijnants](https://community.homey.app/u/Robin_Wijnants)\ **Post date:** [May 11, 2022, 4:25pm UTC](https://community.homey.app/t/homey-bridge-loses-internet-connection/63418/6 "2022-05-11T16:25:52Z")
That is just stupid. I’m trying to improve not go backwards in time. Normally you want just better and quicker, but you state to go slower and move over to old technology. By the way I’ve setup different network names for 2.4 and 5 GHz networks. The homey bridge is in direct line of sight with the WiFi router. ---
**Author:** ![Robin\_Wijnants](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_wijnants/32/54805_2.png) [@Robin\_Wijnants](https://community.homey.app/u/Robin_Wijnants)\ **Post date:** [May 11, 2022, 4:27pm UTC](https://community.homey.app/t/homey-bridge-loses-internet-connection/63418/7 "2022-05-11T16:27:29Z")
The disconnect in seconds seems reasonable, but I currently experiencing 5 to 30 minutes of disconnect and that 20x a day. ---
**Author:** ![Robin\_Wijnants](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_wijnants/32/54805_2.png) [@Robin\_Wijnants](https://community.homey.app/u/Robin_Wijnants)\ **Post date:** [May 11, 2022, 4:28pm UTC](https://community.homey.app/t/homey-bridge-loses-internet-connection/63418/8 "2022-05-11T16:28:05Z")
Send it back and order the pro 🙈 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 11, 2022, 6:45pm UTC](https://community.homey.app/t/homey-bridge-loses-internet-connection/63418/9 "2022-05-11T18:45:07Z")
> [@Robin\_Wijnants](#): > > I’m trying to improve not go backwards in time. I guess most of us do, but Homey (& Pro) uses a very basic wifi module, which ‘gets confused’ by todays wifi technology. And Homey is not the only affected IoT 2.4GHz device > [@Wifi 6 not supported?](https://community.homey.app/t/wifi-6-not-supported/60085/13): > > I had about the same issues. Don’t know your situation, so I can only explain what I did. Homey did not hVe any problems with my new wifi set, but some iot devices did. Is it a mesh set? My Asus XT8 set performs very well and is superfast, but not with all iot devices. Mesh firmware does not always work very well with some (older/buggier?) iot devices. At least for Asus’ aiMesh firmware. Always update your wifi set to the latest firmware and check beta firmware too. The latest beta firmware fr… ---
**Author:** ![Robin\_Wijnants](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_wijnants/32/54805_2.png) [@Robin\_Wijnants](https://community.homey.app/u/Robin_Wijnants)\ **Post date:** [May 11, 2022, 10:11pm UTC](https://community.homey.app/t/homey-bridge-loses-internet-connection/63418/10 "2022-05-11T22:11:45Z")
No I don’t have a mesh setup. I’ve multiple AP, but they are connected through a cat6 network. I’ve other Iot device, but only the homey bridge has connection issues. ---
**Author:** ![Robin\_Wijnants](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_wijnants/32/54805_2.png) [@Robin\_Wijnants](https://community.homey.app/u/Robin_Wijnants)\ **Post date:** [May 15, 2022, 4:43pm UTC](https://community.homey.app/t/homey-bridge-loses-internet-connection/63418/11 "2022-05-15T16:43:38Z")
Hi all, solved the issue by removing the standard delivered modem/router and replacing it with a Ubiquiti Edgerouter X (€ 60,-). Faster and more stable internet. I’ve my own wireless access points so there was no need for Wifi in the router. By the way tested other wifi routers, but they all didn’t do what I wanted or where to pricy for the functionality they offered. For instance I’ve tried a Fritzbox, but for a little bit more you can get a Ubiquiti Dream Router with all the enterprise functionality instead of phone functionality that nobody uses anymore. ---
**Author:** ![Pat\_M](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pat_m/32/56295_2.png) [@Pat\_M](https://community.homey.app/u/Pat_M)\ **Post date:** [October 29, 2023, 7:51am UTC](https://community.homey.app/t/homey-bridge-loses-internet-connection/63418/12 "2023-10-29T07:51:55Z")
Hi @Robin_Wijnants - sorry for late reply but I’m confused. How do you connect the Homey Bridge with a cable to the Edgerouter? Bridge doesn’t have ethernet right? Thanks! ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [October 29, 2023, 7:59am UTC](https://community.homey.app/t/homey-bridge-loses-internet-connection/63418/13 "2023-10-29T07:59:24Z")
> [@Pat\_M](#): > > How do you connect the Homey Bridge with a cable to the Edgerouter? That’s not what he’s saying.