# Homey bridge keep loosing conection **URL:** \ **Category:** Questions & Help\ **Tags:** homey-bridge\ **Created:** [October 6, 2023, 9:17pm UTC](https://community.homey.app/t/homey-bridge-keep-loosing-conection/91148 "2023-10-06T21:17:11Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![RSP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rsp/32/79224_2.png) [@RSP](https://community.homey.app/u/RSP)\ **Post date:** [October 6, 2023, 9:17pm UTC](https://community.homey.app/t/homey-bridge-keep-loosing-conection/91148/1 "2023-10-06T21:17:11Z")
I am a very new user of Homey. The installation went well together with the integration of heating cables. After a couple of hours, Homey Bridge loses its connection. I have turned off 5ghz on my router. Any tips? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 6, 2023, 11:26pm UTC](https://community.homey.app/t/homey-bridge-keep-loosing-conection/91148/2 "2023-10-06T23:26:16Z")
Hi RSP, welcome. Here’s a list of do’s and don´ts. It’s aimed at the Pro 2019, but the bridge has an identical Wifi chip: > [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… When you’ve got a wifi mesh network, make sure it can’t hop between AP’s, by band steering, by fiddling with transmit power or by MAC address filtering. Feel free to ask when someting’s not clear to you. ---
**Author:** ![Chad\_Spencer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chad_spencer/32/125371_2.png) [@Chad\_Spencer](https://community.homey.app/u/Chad_Spencer)\ **Post date:** [January 20, 2025, 11:12am UTC](https://community.homey.app/t/homey-bridge-keep-loosing-conection/91148/3 "2025-01-20T11:12:04Z")
I am reading all these posts, have tried and done the steps, verified my network configuration but still im getting the offline and reconnected messages over and over again. Im not using wifi and have hardline connection to the router, then moved the connection to my google mesh network hardline. Same issues. I a new homey pro user of a little over a month working my way slowly into everything, but last week it started and is getting worse the guidance is clearly not working so a real technical look at whats going on is needed from a homey support team. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 20, 2025, 11:19am UTC](https://community.homey.app/t/homey-bridge-keep-loosing-conection/91148/4 "2025-01-20T11:19:58Z")
> [@Chad\_Spencer](#): > > from a homey support team. > **[Submitting a support request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request)** > > If you are encountering a problem, and need support, you can contact our support team here. >