# Homey bridge connection problem

**URL:** <https://community.homey.app/t/homey-bridge-connection-problem/78735>\
**Category:** Questions & Help\
**Tags:** homey-bridge\
**Created:** [April 1, 2023, 11:02am UTC](https://community.homey.app/t/homey-bridge-connection-problem/78735 "2023-04-01T11:02:16Z")\
**Posts on this page:** 6\
**Page:** 2

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**Author:** ![Mannni](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mannni/32/33829_2.png) [@Mannni](https://community.homey.app/u/Mannni)\
**Post date:** [April 2, 2023, 9:33pm UTC](https://community.homey.app/t/homey-bridge-connection-problem/78735/21 "2023-04-02T21:33:03Z")

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Do you only have access to iPhones or also an Android ?

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [April 2, 2023, 9:40pm UTC](https://community.homey.app/t/homey-bridge-connection-problem/78735/22 "2023-04-02T21:40:05Z")

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Hmm that doesn’t make a difference then.

> [@Kristian\_Juberg](#):
>
> pulsing light shifts from blue to green

Green is not specified here 🤨 so that’s odd as well:  
[https://support.homey.app/hc/en-us/articles/4405896417426-Understanding-Homey-Bridge-s-LED-Ring](https://support.homey.app/hc/en-us/articles/4405896417426-Understanding-Homey-Bridge-s-LED-Ring)

How is your wifi configured? Do you have a separate 2.4GHz SSID for the iot devices?  
Try adding the bridge again while 5GHz is temporary turned off, and 2.4GHz mode is set to b/g only (not b/g/n for instance).

The hints below can be used for the bridge as well:

> [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161):
>
> Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us…

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [April 5, 2023, 11:59pm UTC](https://community.homey.app/t/homey-bridge-connection-problem/78735/23 "2023-04-05T23:59:30Z")

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No response on Slack yet… Did you inform support in the meantime? [https://support.homey.app/](https://support.homey.app/) and scroll down to ‘Customer Support’

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**Author:** ![Lars\_Olsson1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lars_olsson1/32/81169_2.png) [@Lars\_Olsson1](https://community.homey.app/u/Lars_Olsson1)\
**Post date:** [July 8, 2023, 9:41am UTC](https://community.homey.app/t/homey-bridge-connection-problem/78735/24 "2023-07-08T09:41:08Z")

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I am experiences exact the same problem as Kristian\_Juberg. Was this problem ever solved?

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**Author:** ![Einar\_Dimmen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/einar_dimmen/32/79414_2.png) [@Einar\_Dimmen](https://community.homey.app/u/Einar_Dimmen)\
**Post date:** [July 19, 2023, 6:33am UTC](https://community.homey.app/t/homey-bridge-connection-problem/78735/25 "2023-07-19T06:33:24Z")

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I do also have the same problem

 ![IMG_0621](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/0/00d4cf398a09b6370475e63d4a3d28c531b38cca.jpeg)  
Any news?

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [July 20, 2023, 12:59am UTC](https://community.homey.app/t/homey-bridge-connection-problem/78735/26 "2023-07-20T00:59:33Z")

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I hope everyone also reports issues to Support? [https://homey.app/support](https://homey.app/support)

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