# Homey Bridge can’t connect to Homey Pro **URL:** \ **Category:** Devices\ **Tags:** homey-pro, homey-bridge\ **Created:** [April 3, 2026, 7:14pm UTC](https://community.homey.app/t/homey-bridge-can-t-connect-to-homey-pro/153344 "2026-04-03T19:14:12Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Bill\_Weiss](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bill_weiss/32/160091_2.png) [@Bill\_Weiss](https://community.homey.app/u/Bill_Weiss)\ **Post date:** [April 3, 2026, 7:14pm UTC](https://community.homey.app/t/homey-bridge-can-t-connect-to-homey-pro/153344/1 "2026-04-03T19:14:12Z")
I want to add a Homey Bridge to my existing Homey Pro so I can expand to more than (20) Zigbee connections. (Homey Pro won’t let me add anymore). Otherwise, my Homey Pro runs great. I plugged in the Homey Bridge and it gives me BLEmanager not started. My phones bluetooth is ON. I researched other’s with same and even submitted a support ticket. I’ve tried blocking it from WIFI so the Bridge resets but same error keeps coming up. I’ve also unplugged my Homey Pro so only the bridge was powered on. Then I tried adding it to my Homey cloud account and that also failed with same error. What am I doing wrong? Would also appreciate any thoughts on if this satellite bridge would give me more zigbee ports? On a side note, someone suggested I try adding a Phillips Hue bridge for zigbee. I tried it but it fails because I use Third Reality bulbs and they don’t have serial numbers which is required. I could start over if you think Phillips is better than adding Homey Bridge. thanks in advance for any wisdom. ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [April 3, 2026, 7:21pm UTC](https://community.homey.app/t/homey-bridge-can-t-connect-to-homey-pro/153344/2 "2026-04-03T19:21:41Z")
Have you tried force-closing the Homey mobile app? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [April 3, 2026, 7:25pm UTC](https://community.homey.app/t/homey-bridge-can-t-connect-to-homey-pro/153344/3 "2026-04-03T19:25:18Z")
Hi, > [@Bill\_Weiss](#): > > Would also appreciate any thoughts on if this satellite bridge would give me more zigbee ports? You can’t use a bridge as satellite to increase the max number of zigbee devices; the limit is defined by the zigbee controller, Homey Pro. The bridge only acts as zigbee router, like any €5 zigbee lamp does. Let’s start with which Homey Pro model you’re using. > [@Bill\_Weiss](#): > > Then I tried adding it to my Homey cloud account Is it a Pro or a Homey Cloud you’d like to configure? I’m confused. ⚠ The 2016-2019 models can’t connect a bridge as satellite _ **at all** _ > [@Bill\_Weiss](#): > > so I can expand to more than (20) Zigbee connections. (Homey Pro won’t let me add anymore) That’s not OK. A (Pro) 2016-2019 can handle up to 15 direct zigbee devices, and you can then expand the mesh up to 35 - 40 devices. Some have even reported 70 zigbee devices with this model. A Pro 2023 and newer should be capable to connect 100 or more zigbee devices. To tune the 2.4GHz wifi and zigbee channels, and to solve common zigbee issues: > [@Advanced Zigbee Troubleshooting on Homey](https://community.homey.app/t/advanced-zigbee-troubleshooting-on-homey/115930): > > If you’re experiencing issues with your Zigbee network on Homey, here are advanced troubleshooting steps to help optimize performance and stability, especially in more complex environments: Power Supply Integrity A stable power supply is critical for Homey’s performance. An underpowered adapter can lead to instability in the Zigbee network. Always ensure you’re using a reliable adapter providing at least 2A. Power fluctuations can cause disconnections or communication failures, especially un… > [@Bill\_Weiss](#): > > Phillips Hue bridge AFAIK this only allows selected zigbee devices. It’s not a generic zigbee controller like Homey tries to be. ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [April 3, 2026, 7:39pm UTC](https://community.homey.app/t/homey-bridge-can-t-connect-to-homey-pro/153344/4 "2026-04-03T19:39:07Z")
> [@Peter\_Kawa](#): > > AFAIK this only allows selected zigbee devices. It’s not a generic zigbee controller like Homey tries to be. It supports all generic smart switches, plugs, dimmers and light bulbs. But it only supports Hue sensors and buttons. ---
**Author:** ![Bill\_Weiss](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bill_weiss/32/160091_2.png) [@Bill\_Weiss](https://community.homey.app/u/Bill_Weiss)\ **Post date:** [April 3, 2026, 7:49pm UTC](https://community.homey.app/t/homey-bridge-can-t-connect-to-homey-pro/153344/5 "2026-04-03T19:49:49Z")
My target box was a HomeyPro 2026. I opened a cloud account b/c that’s what support suggested. Now it doesn’t matter. I didn’t realize the bridge was just a zigbee router. I’ll start looking at tuning my network. I’ve played with it before (Hotwire FIbre EERO 7) and they only show a few tuning options. Thanks for sharing. ![Screenshot 2026-04-03 at 3.37.14 PM](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/d/ed43a19120bbf23ab53e371d49f8ff3fde1d480b.jpeg) ---
**Author:** ![Bill\_Weiss](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bill_weiss/32/160091_2.png) [@Bill\_Weiss](https://community.homey.app/u/Bill_Weiss)\ **Post date:** [April 3, 2026, 7:51pm UTC](https://community.homey.app/t/homey-bridge-can-t-connect-to-homey-pro/153344/6 "2026-04-03T19:51:34Z")
Forgot to add the wireless options. ![Screenshot 2026-04-03 at 3.38.05 PM](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/9/8976de4ab9f0382f6c26292947f6f2e88105cf63.jpeg) ---
**Author:** ![Bill\_Weiss](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bill_weiss/32/160091_2.png) [@Bill\_Weiss](https://community.homey.app/u/Bill_Weiss)\ **Post date:** [April 3, 2026, 8:16pm UTC](https://community.homey.app/t/homey-bridge-can-t-connect-to-homey-pro/153344/7 "2026-04-03T20:16:47Z")
I was hoping Hue would support Third Reality bulbs. (they don’t pair b/c no serial number). Hue bulbs are 3x the cost. I’m interested to see what bulbs do work. This might be an easier way to add zigbee devices. ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [April 3, 2026, 8:17pm UTC](https://community.homey.app/t/homey-bridge-can-t-connect-to-homey-pro/153344/8 "2026-04-03T20:17:46Z")
They should be able to pair (the serial number doesn’t matter, those aren’t checked server side or anything). If it uses default ZigBee clusters (which AFAIK it does), it should be supported by the Hue bridge. The only thing you will miss out on is software updates for the ThirdReality bulbs, since only the Third Reality hub can provide those. I also have generic ZigBee devices linked to my Hue bridge, that works fine as well. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/6/46de78887030b97e97adf4f37a68d509ead66a66.png) ---
**Author:** ![s73nm](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/s73nm/32/110438_2.png) [@s73nm](https://community.homey.app/u/s73nm)\ **Post date:** [April 4, 2026, 8:42am UTC](https://community.homey.app/t/homey-bridge-can-t-connect-to-homey-pro/153344/9 "2026-04-04T08:42:45Z")
> [@Bill\_Weiss](#): > > my existing Homey Pro so I can expand to more than (20) Zigbee connections What zigbee devices do you have connected at this time? You should be able to add more than 20, but note that the number of “direct” connections, i.e. zigbee devices connected directly to your Homey Pro is limited. More zigbee devices can be added provided that the direct connections to you Homey Pro are so-called “router” devices. Typically zigbee devices connected to power (e.g light bulbs) are router devices, whereas battery powered devices are “end devices” the can connect to the zigbee network, but they cannot extend it. If you started out by adding all end devices before adding router devices, then you can run into limitations on the number of devices you can add. Best practice is to add router devices first, and adding end devices later. [https://support.homey.app/hc/en-us/articles/10374465562652-Creating-a-stable-Zigbee-network-with-Homey-Pro](https://support.homey.app/hc/en-us/articles/10374465562652-Creating-a-stable-Zigbee-network-with-Homey-Pro) ---
**Author:** ![Bill\_Weiss](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bill_weiss/32/160091_2.png) [@Bill\_Weiss](https://community.homey.app/u/Bill_Weiss)\ **Post date:** [April 4, 2026, 1:07pm UTC](https://community.homey.app/t/homey-bridge-can-t-connect-to-homey-pro/153344/10 "2026-04-04T13:07:19Z")
I basically started over and reset zigbee network from developer’s website. That knocked out every device which allowed me to pair first outlet plugs and bulbs. It was a bit time consuming but so far worth it. Thanks for sharing your advice.