# Homey - boot loop? **URL:** \ **Category:** Questions & Help\ **Created:** [June 25, 2021, 9:59pm UTC](https://community.homey.app/t/homey-boot-loop/48800 "2021-06-25T21:59:43Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Ray\_Godjord](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ray_godjord/32/36636_2.png) [@Ray\_Godjord](https://community.homey.app/u/Ray_Godjord)\ **Post date:** [June 25, 2021, 9:59pm UTC](https://community.homey.app/t/homey-boot-loop/48800/1 "2021-06-25T21:59:43Z")
I was unable to reach my homey pro, and set the homey into recovery mode. But homey now never give me a WiFi to connect to, and it looks like it boot loops over and over again. First the ring goes yellow then it starts with the rainbow, then the light starts to flicker a bit, turns back to yellow - and repeat. Once in a while it also goes red. What to do now? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 25, 2021, 11:07pm UTC](https://community.homey.app/t/homey-boot-loop/48800/2 "2021-06-25T23:07:14Z")
Try turning off your 5GHz wifi temporary. ---
**Author:** ![MarcoRuiter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcoruiter/32/33528_2.png) [@MarcoRuiter](https://community.homey.app/u/MarcoRuiter)\ **Post date:** [June 26, 2021, 4:36am UTC](https://community.homey.app/t/homey-boot-loop/48800/3 "2021-06-26T04:36:34Z")
Replace the power supply , always first step with flickering led ring ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [June 26, 2021, 7:08am UTC](https://community.homey.app/t/homey-boot-loop/48800/4 "2021-06-26T07:08:33Z")
> [@MarcoRuiter](#): > > Replace the power supply , always first step with flickering led ring Mentioned and explaind here [Problems with Homey?](https://community.homey.app/t/problems-with-homey/35744) ---
**Author:** ![Ray\_Godjord](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ray_godjord/32/36636_2.png) [@Ray\_Godjord](https://community.homey.app/u/Ray_Godjord)\ **Post date:** [June 26, 2021, 6:03pm UTC](https://community.homey.app/t/homey-boot-loop/48800/5 "2021-06-26T18:03:14Z")
This didn’t help, it only flickered when it was in rainbow color. ---
**Author:** ![Ray\_Godjord](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ray_godjord/32/36636_2.png) [@Ray\_Godjord](https://community.homey.app/u/Ray_Godjord)\ **Post date:** [June 26, 2021, 6:04pm UTC](https://community.homey.app/t/homey-boot-loop/48800/6 "2021-06-26T18:04:47Z")
I wanted to try this, but when I connected it into power again after a night sleep, the ring got purple, telling me it’s updating. It’s been purple though now for over 4 hours…. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 26, 2021, 6:52pm UTC](https://community.homey.app/t/homey-boot-loop/48800/7 "2021-06-26T18:52:37Z")
Did you contact [support@athom.com](mailto:support@athom.com) in the meantime? This seems similar (in Dutch): > [@Homey niet te bereiken](https://community.homey.app/t/homey-niet-te-bereiken/48365): > > Homey is offline in de app en via de desktop. Homey opnieuw een backup laten terug zetten. Maar homey blijft offline. Ik zie met een ip scanner wel homey in het wifi netwerk staan. Krijgt een IP adres van de DHCP server. Maar zowel op de telefoon als op de laptop blijft Homey offline… Wat kan ik nog doen om Homey weer te bereiken?? ---
**Author:** ![Ray\_Godjord](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ray_godjord/32/36636_2.png) [@Ray\_Godjord](https://community.homey.app/u/Ray_Godjord)\ **Post date:** [June 26, 2021, 7:11pm UTC](https://community.homey.app/t/homey-boot-loop/48800/8 "2021-06-26T19:11:25Z")
I have sent a support ticket, but no answer yet. When I had it homey working locally, the homey said it was connected to the cloud, but when I tried to connect to it outside my local network it didn’t work. ---
**Author:** ![Ray\_Godjord](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ray_godjord/32/36636_2.png) [@Ray\_Godjord](https://community.homey.app/u/Ray_Godjord)\ **Post date:** [June 27, 2021, 9:54am UTC](https://community.homey.app/t/homey-boot-loop/48800/9 "2021-06-27T09:54:38Z")
Thanx for all the help. I got my problem fixed. I seems that when my nephew pull the cord to my homey, it got damaged. I tried to change the cord and the power brick and homey started working as it suppose to. No more boot loops and flickering lights. Lesson learned; never let relatives stay over, lol ---
**Author:** ![Ray\_Godjord](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ray_godjord/32/36636_2.png) [@Ray\_Godjord](https://community.homey.app/u/Ray_Godjord)\ **Post date:** [June 27, 2021, 10:02am UTC](https://community.homey.app/t/homey-boot-loop/48800/10 "2021-06-27T10:02:37Z")
Well, it could be either the cord, the power brick or both. It’s working now and I am happy again 🤗 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 27, 2021, 11:37am UTC](https://community.homey.app/t/homey-boot-loop/48800/11 "2021-06-27T11:37:54Z")
🙈 ---
**Author:** ![MarcoRuiter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcoruiter/32/33528_2.png) [@MarcoRuiter](https://community.homey.app/u/MarcoRuiter)\ **Post date:** [July 3, 2021, 6:38am UTC](https://community.homey.app/t/homey-boot-loop/48800/12 "2021-07-03T06:38:34Z")
Lol , and the second message you got was , replace power supply 😂 If you did that right the problem would be solved straight away… @Rocodamelshekima Henkies 😂 But good to read it’s working again 🎉 ---
**Author:** ![Ray\_Godjord](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ray_godjord/32/36636_2.png) [@Ray\_Godjord](https://community.homey.app/u/Ray_Godjord)\ **Post date:** [July 3, 2021, 6:55am UTC](https://community.homey.app/t/homey-boot-loop/48800/13 "2021-07-03T06:55:23Z")
Lol, yeah. I did try to change the charger, but changing to a iPhone Xs pro charger was not enough I learned later on. ---
**Author:** ![MrTomTom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mrtomtom/32/11858_2.png) [@MrTomTom](https://community.homey.app/u/MrTomTom)\ **Post date:** [January 10, 2022, 10:25am UTC](https://community.homey.app/t/homey-boot-loop/48800/14 "2022-01-10T10:25:57Z")
Having the same issue here. Any idea / action that solved this problem. I tried threee different power plugs, always homey not online in my WLAN network and stuck with blue/white LED ring… ☹ Any idea with trouble of wifi connection? Like unify 5Ghz settings, etc? br, Tom ---
**Author:** ![Ray\_Godjord](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ray_godjord/32/36636_2.png) [@Ray\_Godjord](https://community.homey.app/u/Ray_Godjord)\ **Post date:** [January 10, 2022, 12:19pm UTC](https://community.homey.app/t/homey-boot-loop/48800/15 "2022-01-10T12:19:10Z")
Ny problem was fixed with a better usb power supply. It can’t be of the weak or cheapest sort. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 10, 2022, 6:16pm UTC](https://community.homey.app/t/homey-boot-loop/48800/16 "2022-01-10T18:16:40Z")
> [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/topic/10161/1): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… ---
**Author:** ![MrTomTom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mrtomtom/32/11858_2.png) [@MrTomTom](https://community.homey.app/u/MrTomTom)\ **Post date:** [January 12, 2022, 6:48am UTC](https://community.homey.app/t/homey-boot-loop/48800/17 "2022-01-12T06:48:07Z")
Thanks for the hints / your help. Somehow in my Unifi controller I cannot set the wifi b/g standard. Other 2,4Ghz only devices are connected. And shouldn’t homey at least start in recovery mode (upside down after power on) - which does not happen… From athom support there is no reaction to my support tickets :(. Sadly homey is out of warranty. Amny more ideas what I can try to get my homey back to life?