# Homey blijft offline **URL:** \ **Category:** Vragen & hulp\ **Created:** [December 17, 2021, 4:06pm UTC](https://community.homey.app/t/homey-blijft-offline/56757 "2021-12-17T16:06:04Z")\ **Posts on this page:** 1\ **Showing post:** 6
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 17, 2021, 6:46pm UTC](https://community.homey.app/t/homey-blijft-offline/56757/6 "2021-12-17T18:46:00Z")
> [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-to-your-wifi-try-this/10161): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… > [@\[Factory Reset\] Why does the "Next" button stay disabled?](https://community.homey.app/t/factory-reset-why-does-the-next-button-stay-disabled/56711/2): > > I think using Firefox browser is key --- _[View the full topic](https://community.homey.app/t/homey-blijft-offline/56757)._