# Homey, all black and unresponsive **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [August 13, 2023, 8:31pm UTC](https://community.homey.app/t/homey-all-black-and-unresponsive/86991 "2023-08-13T20:31:51Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![John\_Karlsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/john_karlsson/32/78869_2.png) [@John\_Karlsson](https://community.homey.app/u/John_Karlsson)\ **Post date:** [August 13, 2023, 8:31pm UTC](https://community.homey.app/t/homey-all-black-and-unresponsive/86991/1 "2023-08-13T20:31:51Z")
My Homey Pro, early 2019, all sudden went all black and unresponsive for about 4 moths ago. At first i i just tought that I would care about it. But i changed my mind and decided to give the community a chance. Worth to mention is that this happened to me before (this is my second Homey with exactly this problem) so this one has only been running for about 1,5 years. And during that time it has been disconnected most of the time. So the question is, the Homey is as mentioned all dead. No sign of life at all. I have tried a few different power-sources and cables without any succes. Anyone who has any ideas? ---
**Author:** ![spkesDE](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/spkesde/32/54352_2.png) [@spkesDE](https://community.homey.app/u/spkesDE)\ **Post date:** [August 13, 2023, 8:36pm UTC](https://community.homey.app/t/homey-all-black-and-unresponsive/86991/2 "2023-08-13T20:36:27Z")
[Contact the support.](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request) ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [August 13, 2023, 9:49pm UTC](https://community.homey.app/t/homey-all-black-and-unresponsive/86991/3 "2023-08-13T21:49:00Z")
> [@John\_Karlsson](#): > > Anyone who has any ideas? What happens if you turn it upside down / does it start Setup sequence ? If not, most probably your Homey 2019 died, if you are still under Warranty, as spkesDE mentioned, contact support.