# Homey 2023 no zigbee network

**URL:** <https://community.homey.app/t/homey-2023-no-zigbee-network/117448>\
**Category:** Questions & Help\
**Created:** [October 5, 2024, 3:14pm UTC](https://community.homey.app/t/homey-2023-no-zigbee-network/117448 "2024-10-05T15:14:20Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![Stijn81](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stijn81/32/56405_2.png) [@Stijn81](https://community.homey.app/u/Stijn81)\
**Post date:** [October 5, 2024, 3:14pm UTC](https://community.homey.app/t/homey-2023-no-zigbee-network/117448/1 "2024-10-05T15:14:21Z")

</div>

HI all,

I have been reading through the forum, but cant find a proper answer what to do.

My issue: I have merged from Homey 2019 to Homey 2023. All backup devices are working, except for Zigbee.  
I know its a know issue and I am happy to re-install. However reinstaling also doesnt work.  
It concerns mainly Innr SP 220 plugs, which cannot be found via the app, nor if one wants to install as regular Zigbee device.

- Repairing doensnt work: devices not found
- Adding a device, same issue
- Adding a device without first removing, same issue
- Reset the Homey to factory defaults and tried again, same issue
- Reset the Zigbee network in the developpers environment, same issue
- I do not see any Zigbee devices in the environment.

Anybody any other ideas?

Thanks!

---

<div class="post-metadata">

**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [October 5, 2024, 3:16pm UTC](https://community.homey.app/t/homey-2023-no-zigbee-network/117448/2 "2024-10-05T15:16:28Z")

</div>

> [@Stijn81](#):
>
> Anybody any other ideas?

It’s unclear if you have issues _just_ with INNR devices, or with Zigbee in general.

---

<div class="post-metadata">

**Author:** ![Stijn81](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stijn81/32/56405_2.png) [@Stijn81](https://community.homey.app/u/Stijn81)\
**Post date:** [October 5, 2024, 3:29pm UTC](https://community.homey.app/t/homey-2023-no-zigbee-network/117448/3 "2024-10-05T15:29:28Z")

</div>

I also cannot find my Philips Hue Bloom, which should work on Zigbee.

Switching back to HP2019 does work.

I unfortunately have no other zigbee devices to test

---

<div class="post-metadata">

**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [October 5, 2024, 3:30pm UTC](https://community.homey.app/t/homey-2023-no-zigbee-network/117448/4 "2024-10-05T15:30:50Z")

</div>

Assuming that you’re putting the devices in pairing mode correctly, it sounds like your Zigbee chip might be faulty. You should probably check with Athom or the seller.

---

<div class="post-metadata">

**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [October 5, 2024, 3:33pm UTC](https://community.homey.app/t/homey-2023-no-zigbee-network/117448/5 "2024-10-05T15:33:53Z")

</div>

> [@Stijn81](#):
>
> I unfortunately have no other zigbee devices to test

I guess a IKEA is around the corner and still open 😉

And yes what @robertklep says, if you are out of options to check you should contact the seller or support.

---

<div class="post-metadata">

**Author:** ![Stijn81](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stijn81/32/56405_2.png) [@Stijn81](https://community.homey.app/u/Stijn81)\
**Post date:** [October 5, 2024, 3:33pm UTC](https://community.homey.app/t/homey-2023-no-zigbee-network/117448/6 "2024-10-05T15:33:55Z")

</div>

Thanks, think that is a logical explaination.

Any means of also checking that myself? Probably only with another Zigbee device (yes, will have cycle over to IKEA 😉 ) In The developers environment it doens state any errors, also when restarting the zigbee network.

At least thank you for your time to think along and reply!

---

<div class="post-metadata">

**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [October 5, 2024, 4:49pm UTC](https://community.homey.app/t/homey-2023-no-zigbee-network/117448/7 "2024-10-05T16:49:25Z")

</div>

> [@Stijn81](#):
>
> Probably only with another Zigbee device

Basically, yes. 3x is shipsright 😜