# Homey (2.0) crashed and turn back to factorysetting.. (everything lost) **URL:** \ **Category:** Questions & Help\ **Created:** [January 28, 2019, 7:47pm UTC](https://community.homey.app/t/homey-2-0-crashed-and-turn-back-to-factorysetting-everything-lost/8192 "2019-01-28T19:47:18Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Jan-Willem\_de\_Jong](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan-willem_de_jong/32/941_2.png) [@Jan-Willem\_de\_Jong](https://community.homey.app/u/Jan-Willem_de_Jong)\ **Post date:** [January 28, 2019, 7:47pm UTC](https://community.homey.app/t/homey-2-0-crashed-and-turn-back-to-factorysetting-everything-lost/8192/1 "2019-01-28T19:47:18Z")
Hello, Since the last few days, the LED ring of my homey turned red for a few minutes every half an hour or so. At these times Homey was rebooting and not accessible via the app… very strange because I had changed (almost) nothing after to upgrade to V2.0. This morning Homey was in de initial state, introducing himself and asking to go to [setup.athome.com](http://setup.athome.com). I desciced to turn off the power for a while. This evening I put Homey back on power and the LED ring was showing a lot of different colors, making a very strange noise and was unaccessible at all and not going to the recovery mode when put Homey upside down. After that I changed the Original Athom AC-adapter for another one and put the power on. Then Homey went to the initial state, introducing himself and asking to go to [setup.athome.com](http://setup.athome.com). I followed the instructions, connected to the Wifi, everything ok. But guess what…… **All devices, flows and apps where lost** …😖 Has anybody experience what this disaster? Is there a possibility to get all my data and settings back? Many thanks in advance ---
**Author:** ![bvdbos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bvdbos/32/2352_2.png) [@bvdbos](https://community.homey.app/u/bvdbos)\ **Post date:** [January 28, 2019, 7:58pm UTC](https://community.homey.app/t/homey-2-0-crashed-and-turn-back-to-factorysetting-everything-lost/8192/2 "2019-01-28T19:58:01Z")
That’s a hard crash 😱 Maybe some of the filestructure can be recovered by Athom? I would send a mail to [support@athom.com](mailto:support@athom.com) ---
**Author:** ![Jan-Willem\_de\_Jong](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan-willem_de_jong/32/941_2.png) [@Jan-Willem\_de\_Jong](https://community.homey.app/u/Jan-Willem_de_Jong)\ **Post date:** [January 28, 2019, 8:24pm UTC](https://community.homey.app/t/homey-2-0-crashed-and-turn-back-to-factorysetting-everything-lost/8192/3 "2019-01-28T20:24:24Z")
Thx, I have just sent an email to athom. Let see what they can do. For now I have to switch all lights manually and use my Phone alarm to wake-up…🙄 ---
**Author:** ![Rene\_de\_Maaijer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rene_de_maaijer/32/4090_2.png) [@Rene\_de\_Maaijer](https://community.homey.app/u/Rene_de_Maaijer)\ **Post date:** [January 28, 2019, 9:41pm UTC](https://community.homey.app/t/homey-2-0-crashed-and-turn-back-to-factorysetting-everything-lost/8192/4 "2019-01-28T21:41:32Z")
Hi, I had the same and opened A ticket by Atom. They advised me to change the adapter and that worked. Ask in the ticket for Bram he knows about this problem and they send you A New adapter. ---
**Author:** ![Jamie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jamie/32/5274_2.png) [@Jamie](https://community.homey.app/u/Jamie)\ **Post date:** [January 29, 2019, 1:03am UTC](https://community.homey.app/t/homey-2-0-crashed-and-turn-back-to-factorysetting-everything-lost/8192/5 "2019-01-29T01:03:28Z")
My flows lost every crash - but I was lucky and didnt loose devices. As others have said changing the power adapter fixed my issue. ---
**Author:** ![Jan-Willem\_de\_Jong](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan-willem_de_jong/32/941_2.png) [@Jan-Willem\_de\_Jong](https://community.homey.app/u/Jan-Willem_de_Jong)\ **Post date:** [January 29, 2019, 9:08pm UTC](https://community.homey.app/t/homey-2-0-crashed-and-turn-back-to-factorysetting-everything-lost/8192/6 "2019-01-29T21:08:59Z")
Hi Rene, Thanks for your reply. We will Bram for a new adapter. Luckily I had an other 2.1A adapter to use for now. so Homey is running again 🙂 ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [January 29, 2019, 9:16pm UTC](https://community.homey.app/t/homey-2-0-crashed-and-turn-back-to-factorysetting-everything-lost/8192/7 "2019-01-29T21:16:00Z")
> [@Jan-Willem\_de\_Jong](#): > > so Homey is running again With flows and settings returned? ---
**Author:** ![Rene\_de\_Maaijer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rene_de_maaijer/32/4090_2.png) [@Rene\_de\_Maaijer](https://community.homey.app/u/Rene_de_Maaijer)\ **Post date:** [January 29, 2019, 9:50pm UTC](https://community.homey.app/t/homey-2-0-crashed-and-turn-back-to-factorysetting-everything-lost/8192/8 "2019-01-29T21:50:25Z")
👍👍Great to hear ---
**Author:** ![Jan-Willem\_de\_Jong](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan-willem_de_jong/32/941_2.png) [@Jan-Willem\_de\_Jong](https://community.homey.app/u/Jan-Willem_de_Jong)\ **Post date:** [January 30, 2019, 7:46pm UTC](https://community.homey.app/t/homey-2-0-crashed-and-turn-back-to-factorysetting-everything-lost/8192/9 "2019-01-30T19:46:56Z")
@Rocodamelshekima, No unfortenately not… I have to include all device and create all flows again. But now I will see it as a frsh start…😉 ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [January 30, 2019, 7:48pm UTC](https://community.homey.app/t/homey-2-0-crashed-and-turn-back-to-factorysetting-everything-lost/8192/10 "2019-01-30T19:48:40Z")
But wyrd a faulty power source can make this happen aye? ---
**Author:** ![Jan-Willem\_de\_Jong](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan-willem_de_jong/32/941_2.png) [@Jan-Willem\_de\_Jong](https://community.homey.app/u/Jan-Willem_de_Jong)\ **Post date:** [January 30, 2019, 7:50pm UTC](https://community.homey.app/t/homey-2-0-crashed-and-turn-back-to-factorysetting-everything-lost/8192/11 "2019-01-30T19:50:59Z")
Yeah apparently! Confirmed by Athom, they promised to send me a new adapter! Hopefully a more reliable one…