# Home problem connection **URL:** \ **Category:** Questions & Help\ **Created:** [December 8, 2024, 9:07am UTC](https://community.homey.app/t/home-problem-connection/123165 "2024-12-08T09:07:36Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Matteo\_Foroni](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matteo_foroni/32/115664_2.png) [@Matteo\_Foroni](https://community.homey.app/u/Matteo_Foroni)\ **Post date:** [December 8, 2024, 9:07am UTC](https://community.homey.app/t/home-problem-connection/123165/1 "2024-12-08T09:07:36Z")
Hi, my Homey I connected and ring is blinking multicolor light, but I can’t access on web or app. Error is impossible to connect. What is the problem? Is the 4th that I have this problem. Only solution is reset homey but I will lost my data! ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 8, 2024, 9:22am UTC](https://community.homey.app/t/home-problem-connection/123165/2 "2024-12-08T09:22:24Z")
> [@Matteo\_Foroni](#): > > Is the 4th that I have this problem That suggests it might be something in your home network that’s causing this. Do you use separate VLAN’s or WiFi segmentation? ---
**Author:** ![Matteo\_Foroni](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matteo_foroni/32/115664_2.png) [@Matteo\_Foroni](https://community.homey.app/u/Matteo_Foroni)\ **Post date:** [December 8, 2024, 9:33am UTC](https://community.homey.app/t/home-problem-connection/123165/3 "2024-12-08T09:33:10Z")
I think no, do you have a tutorial to separate that? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 8, 2024, 9:39am UTC](https://community.homey.app/t/home-problem-connection/123165/4 "2024-12-08T09:39:46Z")
If you don’t think you use it, you probably don’t. ---
**Author:** ![Matteo\_Foroni](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matteo_foroni/32/115664_2.png) [@Matteo\_Foroni](https://community.homey.app/u/Matteo_Foroni)\ **Post date:** [December 8, 2024, 9:53am UTC](https://community.homey.app/t/home-problem-connection/123165/5 "2024-12-08T09:53:16Z")
Any solution? I’m going crazy… ---
**Author:** ![SingKT](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/singkt/32/173226_2.png) [@SingKT](https://community.homey.app/u/SingKT)\ **Post date:** [December 8, 2024, 9:55am UTC](https://community.homey.app/t/home-problem-connection/123165/6 "2024-12-08T09:55:38Z")
Power problems? Try to replace the power plug. Seems that some problems are related to a weak power device. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [December 8, 2024, 6:01pm UTC](https://community.homey.app/t/home-problem-connection/123165/7 "2024-12-08T18:01:31Z")
is it a Homey Pro Early 2023? an older Homey Pro?? or a Homey (Cloud) eventually with a bridge ??? and 100’s of other tips to ask for help efficiently [[Tip] Problems with Homey?](https://community.homey.app/t/tip-problems-with-homey/35744) ---
**Author:** ![Matteo\_Foroni](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matteo_foroni/32/115664_2.png) [@Matteo\_Foroni](https://community.homey.app/u/Matteo_Foroni)\ **Post date:** [December 8, 2024, 7:35pm UTC](https://community.homey.app/t/home-problem-connection/123165/8 "2024-12-08T19:35:10Z")
Homey pro 2023… ---
**Author:** ![Dawid](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dawid/32/80637_2.png) [@Dawid](https://community.homey.app/u/Dawid)\ **Post date:** [December 9, 2024, 3:36am UTC](https://community.homey.app/t/home-problem-connection/123165/9 "2024-12-09T03:36:11Z")
If the problem occurs after some time, then assigning a static IP address to Homey on your router may be the solution. ---
**Author:** ![Matteo\_Foroni](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matteo_foroni/32/115664_2.png) [@Matteo\_Foroni](https://community.homey.app/u/Matteo_Foroni)\ **Post date:** [December 9, 2024, 4:15pm UTC](https://community.homey.app/t/home-problem-connection/123165/10 "2024-12-09T16:15:16Z")
The problem could be a port forwarding?