# Home 2016 reset issue **URL:** \ **Category:** Questions & Help\ **Created:** [December 6, 2024, 8:08pm UTC](https://community.homey.app/t/home-2016-reset-issue/122982 "2024-12-06T20:08:39Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Jamie\_Higgs](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jamie_higgs/32/30818_2.png) [@Jamie\_Higgs](https://community.homey.app/u/Jamie_Higgs)\ **Post date:** [December 6, 2024, 8:08pm UTC](https://community.homey.app/t/home-2016-reset-issue/122982/1 "2024-12-06T20:08:39Z")
Hi, having an issue factory resetting the old school homey pro. I have done the upside down thing and it says hi welcome to homey open the… and then it cuts out and just starts the process again orange spinning light then repeats the cut off phrase. Tried unplugging replugging any one else have this same issue? ---
**Author:** ![Henrik\_Johnsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henrik_johnsson/32/13707_2.png) [@Henrik\_Johnsson](https://community.homey.app/u/Henrik_Johnsson)\ **Post date:** [December 7, 2024, 4:34pm UTC](https://community.homey.app/t/home-2016-reset-issue/122982/2 "2024-12-07T16:34:06Z")
The power bricks have a reputation for going bad over time. I would try with a new one with the same or better specification. ---
**Author:** ![Morgan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/morgan/32/15416_2.png) [@Morgan](https://community.homey.app/u/Morgan)\ **Post date:** [December 7, 2024, 6:50pm UTC](https://community.homey.app/t/home-2016-reset-issue/122982/3 "2024-12-07T18:50:11Z")
“To perform the factory reset, 1) Unplug Homey from power, 2) Place Homey upside down (you might need to hold it because of the shape, 3) Plug the power back in, 4) Wait until the animation of the LED ring is complete and shows the entire ring illuminated 5) Unplug Homey again, 6) Place Homey in its normal position, 7) Plug Homey back in again.” Did you try 5 and 6? ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [December 7, 2024, 7:06pm UTC](https://community.homey.app/t/home-2016-reset-issue/122982/4 "2024-12-07T19:06:10Z")
@Morgan Where did you find that? As imho it is compleet wrong. @Jamie_Higgs Follow it exact as here > **[Resetting Homey Pro to factory defaults](https://support.homey.app/hc/en-us/articles/360024602314-Resetting-Homey-Pro-to-factory-defaults)** > > Sometimes you want to fully reset Homey and wipe all information stored on Homey. The process only takes a few steps. > > Make sure Homey is powered on in the upright position. > Make sure Homey is powe... ---
**Author:** ![Morgan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/morgan/32/15416_2.png) [@Morgan](https://community.homey.app/u/Morgan)\ **Post date:** [December 7, 2024, 7:45pm UTC](https://community.homey.app/t/home-2016-reset-issue/122982/5 "2024-12-07T19:45:08Z")
It’s from the original product manual for Homey 2016. When I prepared my 2016 for transfer to a new user I was stucked as @Jamie_Higgs describes but when I followed the procedure described in the product manual it worked. [https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://products.z-wavealliance.org/ProductManual/File%3Ffolder%3D%26filename%3Dproduct\_documents/4208/athomhomeymanualzwave.pdf&ved=2ahUKEwif5aLLs5aKAxV8GRAIHVT0NwoQFnoECBUQBg&usg=AOvVaw3V54q2A5tURGK5nNNnBVGV](https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://products.z-wavealliance.org/ProductManual/File%3Ffolder%3D%26filename%3Dproduct_documents/4208/athomhomeymanualzwave.pdf&ved=2ahUKEwif5aLLs5aKAxV8GRAIHVT0NwoQFnoECBUQBg&usg=AOvVaw3V54q2A5tURGK5nNNnBVGV) ---
**Author:** ![Jamie\_Higgs](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jamie_higgs/32/30818_2.png) [@Jamie\_Higgs](https://community.homey.app/u/Jamie_Higgs)\ **Post date:** [December 9, 2024, 10:47pm UTC](https://community.homey.app/t/home-2016-reset-issue/122982/6 "2024-12-09T22:47:14Z")
Thank you that has helped and I have managed to meet it all