# Help with 2019 to 2023 migration - ZigBee

**URL:** <https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418>\
**Category:** Questions & Help\
**Tags:** zigbee, homey-pro\
**Created:** [August 18, 2023, 6:50pm UTC](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418 "2023-08-18T18:50:52Z")\
**Posts on this page:** 1\
**Showing post:** 24

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**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\
**Post date:** [September 10, 2023, 10:56am UTC](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418/24 "2023-09-10T10:56:36Z")

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My first attempt was also not successful, but after my second attempt I was able to repair (the most) devices.

For all other interested users, these are the steps I did and what problems I still had:

> 1. Backup created from HP19
> 2. HP19 unplugged
> 3. Performed factory reset on HP23 via USB tool
> 4. HP23 unplugged
> 5. USB Tool restarted and FW v10.0.4-rc.10 installed
> 6. HP23 unplugged
> 7. after a few minutes connected the HP23 to the power supply (I don’t have an ethernet adapter!)
> 8. waited about 15 minutes
> 9. migrated HP23 from the last HP19 backup
> 10. waited about 15 minutes
> 11. started repairing the Zigbee repeater
> 
> Nevertheless there were always problems with repairing some Zigbee devices, e.g.:
> 
> - An error occurred when pairing this device again. Please try again.
> - This device could not be repaired. The device that joined the Zigbee network is not the device you are repairing.
> - Device is added…  
> This seems to take too long. Try turning your device off and on again. If the device is battery powered, press a button to reactivate it.
> 
> When I once called Developer Tools → Zigbee, the following error message also appeared 1x:
> 
> - Zigbee is busy, please try again later.
> 
> Also, when I tried to repair a device, it left the Zigbee network. 2x I had to restart the HP23 as well, so that I could repair more Zigbee devices at all.

([Source](https://community.homey.app/t/homey-pro-2023-informationen-und-diskussionen-zu-neuen-firmware-updates/78211/161), quickly translated with [deepl.com](http://deepl.com) 😉)

So Athom has still to do a lot of homework.

However, I would also mention that the Zigbee devices are now working properly and are stable.

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_[View the full topic](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418)._