# Help with 2019 to 2023 migration - ZigBee **URL:** \ **Category:** Questions & Help\ **Tags:** zigbee, homey-pro\ **Created:** [August 18, 2023, 6:50pm UTC](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418 "2023-08-18T18:50:52Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Tomas\_Severa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tomas_severa/32/33929_2.png) [@Tomas\_Severa](https://community.homey.app/u/Tomas_Severa)\ **Post date:** [August 18, 2023, 6:50pm UTC](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418/1 "2023-08-18T18:50:52Z")
Hi, please maybe I missed something because my English isn’t so good, but I tried to migrate from 2019 to 2023. I turned off the 2019 and turned on the 2023, selected the backup from last night and than has everything installed and so on. After that I found that I need to reinstall many apps because devices hasn’t work like some Zwave devices. But the mainly problem is with the ZigBee devices. They couldn’t they repair. It only works if I delete it from Homey and add as new devices but the try to repair function doesn’t work for me it shows that he is recognize the device but after that show a message that at takes to long and stop adding. If I remove the device and add it as new it works, but if I do that it would lost the devices from flows and I can’t imagine reconfigure all flows…now I have connected back the old 2019…is there something that I have made wrong? Thank you ---
**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\ **Post date:** [August 18, 2023, 7:42pm UTC](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418/2 "2023-08-18T19:42:17Z")
[https://support.homey.app/hc/en-us/articles/9302284997660-Migrating-data-from-Homey-Pro-2016-2019-to-Homey-Pro-Early-2023-](https://support.homey.app/hc/en-us/articles/9302284997660-Migrating-data-from-Homey-Pro-2016-2019-to-Homey-Pro-Early-2023-) ### Zigbee devices not responding after restoring a backup Each and every Zigbee device needs to be send a repair command to start working on your new Homey Pro. To do so you can go to the device settings on the Homey Mobile App and click “Try to repair” under Maintenance. In the [Homey Web App](https://my.homey.app/) you can right-click the device tile and click repair. And with Google translate. Zařízení Zigbee po obnovení zálohy nereagují Každé zařízení Zigbee musí odeslat příkaz k opravě, aby mohlo začít pracovat na vašem novém Homey Pro. Chcete-li to provést, přejděte do nastavení zařízení v aplikaci Homey Mobile a klikněte na „Zkusit opravit“ v části Údržba. V Homey Web App můžete kliknout pravým tlačítkem na dlaždici zařízení a kliknout na opravit. This means that after the migration you go to, for example. to the web app, my.homey.app, click with the right button on a non connected tile en click repair. Then do what is shown on the computer. ---
**Author:** ![Tomas\_Severa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tomas_severa/32/33929_2.png) [@Tomas\_Severa](https://community.homey.app/u/Tomas_Severa)\ **Post date:** [August 18, 2023, 7:45pm UTC](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418/3 "2023-08-18T19:45:38Z")
I clicked the try to repair button in the app in my phone it tells I should bring the device to pairing mode, I made it and it shows that the device was found but on the end shows that something went wrong… So it seems homey recognized that there is a device in pairing mode but can’t repair it ---
**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\ **Post date:** [August 18, 2023, 7:49pm UTC](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418/4 "2023-08-18T19:49:13Z")
Is it a 230V powerd device or a end-device? Start with the powerd devices. If it is a end-device keep it awake by pressing the pair button every 3 seconds or so. ---
**Author:** ![Tomas\_Severa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tomas_severa/32/33929_2.png) [@Tomas\_Severa](https://community.homey.app/u/Tomas_Severa)\ **Post date:** [August 18, 2023, 8:07pm UTC](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418/5 "2023-08-18T20:07:36Z")
I tried the battery devices. I tried 3 pieces. Because it hasn’t work I disconnected the 2023 and connected back the 2019. So I will earn more information and try to do it again on Sunday ---
**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\ **Post date:** [August 18, 2023, 8:38pm UTC](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418/6 "2023-08-18T20:38:41Z")
No problem. Good luck. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [August 19, 2023, 6:57am UTC](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418/7 "2023-08-19T06:57:41Z")
This might be an already known problem: > [@Reparatur von Zigbee Geräten nach Migration vom HP19 auf den HP23 nicht möglich](https://community.homey.app/t/reparatur-von-zigbee-geraten-nach-migration-vom-hp19-auf-den-hp23-nicht-moglich/86315/7): > > Noch 2 weitere User mit dem selben Problem: Es scheint also kein zufälliges Problem, sondern im Grunde mit dem Z-Wave Problem vergleichbar zu sein. Einige User sind betroffen, andere nicht. Aber sowas kennen wir ja bereits vom HP19. Anscheinend ist aber möglich alle Geräte in der Geräteübersicht zu löschen und dann mit diesem [Skript](https://community.homey.app/t/how-to-pro-cloud-tool-to-fix-advanced-flows-after-removing-and-re-adding-devices/65018) wieder hinzuzufügen. Da ich bis auf die Küchenlampe keine “lebenswichtigen” Zigbee Geräte nutze, warte ich erst mal die Antwort von Athom ab. Edit Eben ist ein… > [@Unable to repair Zigbee Devices after Migration](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627/14): > > Hi there, I have some Zigbee issues since about half a year now. Within contact with Homey Helpdesk, a realy nice and for all things patient co-worker helpt me out with this thing. I’m like to share this with you. First make a print of your Homey infra structure. Best thing to do so is from a desktop device. Then make sure that your Zigbeenetwork is first of all setup with wired devices, like Zigbee switches, or lamps. If you have fixed this, then you can add battery devices like sensors or wi… > [@Om naar Homey 2023 PRO maar alle zigbee devices offline (help)](https://community.homey.app/t/om-naar-homey-2023-pro-maar-alle-zigbee-devices-offline-help/86124): > > Ik ben om naar Homey PRO 2023, ik heb een backup terug gezet maar ik krijg mijn zigbee devices niet actief. op de web interface kan ik wel repear doen maar dan moet ik alle devices reseten of iets (geeft die aan) wie heeft een oplossing want ik heb er een stuk of 40+ die overal en nergens zitten. voorbeeld: repear werkt niet als ik dit doe op een device krijg ik: I’m already in contact with Athom support and they said, that they will fix it in the next firmware update: ![IMG_3732](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/6/d60397e94d40157e7400837688319e33c81e0c97.jpeg) If you don’t want to wait, you can delete the Zigbee devices and add them new. But all flows will be broken. With this script it seems to be possible to repair all flows after re-adding the devices, but I didn’t tried it myself; > [@\[HOW-TO\]\[Pro\]\[Cloud\] - Tool to FIX (advanced) flows after removing and re-adding devices](https://community.homey.app/t/how-to-pro-cloud-tool-to-fix-advanced-flows-after-removing-and-re-adding-devices/65018): > > rotating_lightwarning Use at own risk! warning rotating_light Hi, So I just go a new house and wanted to make my Zigbee network a bit better by removing an re-adding my devices so I get a stable network. But the issue with this is you have to fix all your flows. (Ofcourse [Flow Checker App for Homey | Homey](https://homey.app/a/com.athom.flowchecker/) can indicate the broken flows) I made a small script which can help with fixing the flows. So what do you need: Device ID you would like to update - You can get this via t… ---
**Author:** ![Tomas\_Severa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tomas_severa/32/33929_2.png) [@Tomas\_Severa](https://community.homey.app/u/Tomas_Severa)\ **Post date:** [August 19, 2023, 7:06am UTC](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418/8 "2023-08-19T07:06:44Z")
…ok but also with the script it takes many time to readd the devices I have 90 ZigBee devices running on 2019 🤔 ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [August 19, 2023, 7:11am UTC](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418/9 "2023-08-19T07:11:11Z")
That’s not something you can work around, HP2023 has different Zigbee hardware than HP2019 which means repairing each device is required. ---
**Author:** ![Tomas\_Severa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tomas_severa/32/33929_2.png) [@Tomas\_Severa](https://community.homey.app/u/Tomas_Severa)\ **Post date:** [August 19, 2023, 7:24am UTC](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418/10 "2023-08-19T07:24:27Z")
I know that about the hardware, but when I do the migration the list of ZigBee devices is empty. Zwave devices are there but no ZigBee devices. So therefore I think the repair function doesn’t work. I am satisfied with the repairing each device no problem but it doesn’t working for me. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [August 19, 2023, 7:27am UTC](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418/11 "2023-08-19T07:27:00Z")
Read @DirkG’s post, they link to a script that may fix your flows after removing all your Zigbee devices and starting new. For some people, resetting the HP2023 (back to factory settings) and restoring a backup _again_ also worked. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [August 19, 2023, 8:53am UTC](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418/12 "2023-08-19T08:53:54Z")
> [@Tomas\_Severa](#): > > the list of ZigBee devices is empty. This is the same error as mentioned in the linked threads. So actually there is nothing more to do than: 1. to wait for a fix from Athom 2. delete all Zigbee devices and reset the Zigbee network on the HP23 and 3. use the script to repair the flows > [@robertklep](#): > > For some people, resetting the HP2023 (back to factory settings) and restoring a backup _again_ also worked. I did it also several times and it worked not for me, also via USB-Tool under guidance of Athom. ---
**Author:** ![RNLDNKP](https://avatars.discourse-cdn.com/v4/letter/r/13edae/32.png) [@RNLDNKP](https://community.homey.app/u/RNLDNKP)\ **Post date:** [August 19, 2023, 8:19pm UTC](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418/13 "2023-08-19T20:19:05Z")
Same here, the devices are there (in device and flow tab) but not on de zigbee developer page. You sure repairing them won’t re-add them in the network? (still have to try myself 😅 - mostly temperature sensors, not really missing them) ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [August 20, 2023, 8:39am UTC](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418/14 "2023-08-20T08:39:47Z")
I’m sure, yes. Tried several times. Did also several times a factory reset with the pin like it’s explained [here](https://support.homey.app/hc/en-us/articles/7261843930396-Resetting-Homey-Pro-Early-2023-to-Factory-Settings), and also with the USB-Tool like it’s explained [here](https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-Mac-with-USB). It’s no problem to add a new Zigbee device, but it’s not possible to repair them. But try it out yourself, there is nothing what can go wrong. And you can go back to HP19 (or earlier). ---
**Author:** ![Tomas\_Severa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tomas_severa/32/33929_2.png) [@Tomas\_Severa](https://community.homey.app/u/Tomas_Severa)\ **Post date:** [August 20, 2023, 8:47am UTC](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418/15 "2023-08-20T08:47:04Z")
Fantross has right. Same by me. I am today on it and will do some research, but i am sceptic…i thing i would not go over the delete all and pair them as new ☹ ---
**Author:** ![Tomas\_Severa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tomas_severa/32/33929_2.png) [@Tomas\_Severa](https://community.homey.app/u/Tomas_Severa)\ **Post date:** [August 20, 2023, 7:18pm UTC](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418/16 "2023-08-20T19:18:49Z")
After many resets, backup restore and so on I finally went to the version to delete the devices and start add the ZigBee devices one by one as new including repairing flows…it taken the whole Sunday and I have about 75% done…I have the PRI since April at home I thought now will be the migration easier as in April but wasn’t …so I will bring the last 25% to the end and hope it will all run better as on 2019… (I have over 90 ZigBee devices 🤔) ---
**Author:** ![Dolf\_van\_den\_Berg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dolf_van_den_berg/32/29939_2.png) [@Dolf\_van\_den\_Berg](https://community.homey.app/u/Dolf_van_den_Berg)\ **Post date:** [August 20, 2023, 8:21pm UTC](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418/17 "2023-08-20T20:21:31Z")
Yes. I ran into the same problems too. Left my new Homey in the box for some months. Todat was the day. But without succes. Now trying to get my old Homey up again. Hope nothing is ruined. And than wait for the Zigbee fix. ---
**Author:** ![mroek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mroek/32/38044_2.png) [@mroek](https://community.homey.app/u/mroek)\ **Post date:** [August 23, 2023, 12:50pm UTC](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418/18 "2023-08-23T12:50:59Z")
So the next version they refer to is not the current stable 10.0.3, I guess? The changelog does not show the date of release, but there’s no mention of this specific issue, so I guess that means they refer to some future version. I’ve been holding off on migrating to the new Pro for months now, but I guess I’ll have to wait a bit longer. The chore of updating ZigBee devices is bad enough (physically accessing them to press the button), so at least this bug needs fixing before it is worth even trying… ---
**Author:** ![peke\_robot](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peke_robot/32/62107_2.png) [@peke\_robot](https://community.homey.app/u/peke_robot)\ **Post date:** [September 3, 2023, 9:32am UTC](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418/19 "2023-09-03T09:32:33Z")
Seems like the fix is not there yet. I have same issue and definitely do not want to spend time adding all devices as new ones. ---
**Author:** ![mroek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mroek/32/38044_2.png) [@mroek](https://community.homey.app/u/mroek)\ **Post date:** [September 3, 2023, 12:24pm UTC](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418/20 "2023-09-03T12:24:57Z")
This should really have priority, as migration is very important to many people. I guess this was working in some older version, as many have reported successful migration in the past. [Next page](https://community.homey.app/t/help-with-2019-to-2023-migration-zigbee/87418.md?page=2)