# HELP! NEW Homey2026: restored from backup

**URL:** <https://community.homey.app/t/help-new-homey2026-restored-from-backup/148983>\
**Category:** Questions & Help\
**Created:** [January 10, 2026, 12:26pm UTC](https://community.homey.app/t/help-new-homey2026-restored-from-backup/148983 "2026-01-10T12:26:47Z")\
**Posts on this page:** 1\
**Showing post:** 7

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [January 11, 2026, 6:24pm UTC](https://community.homey.app/t/help-new-homey2026-restored-from-backup/148983/7 "2026-01-11T18:24:30Z")

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> [@Latin105fm](#):
>
> I consistently get “Timeout after 10000ms” during pairing/binding

This is a (very annoying) UI timeout, the process itself should continue. But then there’s no notification or such. It seems like Athom has left the zigbee building long ago in terms of improvements and fine-tuning.

> [@Latin105fm](#):
>
> I don’t have a visible ZigBee reset option in the Homey 2026 UI

For understandable reasons, it’s somewhat hidden:  
[https://tools.developer.homey.app/tools/zigbee](https://tools.developer.homey.app/tools/zigbee)

> [@Latin105fm](#):
>
> before wiping and rebuilding the entire ZigBee mesh,

A zigbee reset doesn’t wipe anything but the connections and info of all previously paired (& removed) devices.

### Please read this post (& it’s complete topic) for crucial zigbee information:

[https://community.homey.app/t/advanced-zigbee-troubleshooting-on-homey/115930/4](https://community.homey.app/t/advanced-zigbee-troubleshooting-on-homey/115930/4)

The only real pain in the ass here, you’ll have to re-pair all zigbee devices again:  
Either,  
by web app, right-click the device and pick ‘Repair’,  
or,  
by activating the actual devices’ pair mode;

Start with mains-powered devices, from closest (to Homey) to farthest;  
Note: to repair battery powered devices, continously push the pair button momentarily every other 1 to 2 seconds. Otherwise they go in sleep mode and can’t be reached anymore.

> [@Latin105fm](#):
>
> And whether a ZigBee reset (via dev tools or support) is the only reliable fix, or if there’s a safer recovery pathh

Not that I know of.

### To revert a zigbee reset

Simply create an offline backup prior to resetting the zigbee network  
This copies your Homey 1:1 (unlike cloud backups, which won’t save your ass in this particular case).  
After restoring this backup, everything should be reverted.

> [@Latin105fm](#):
>
> Whether this is a known Homey 2026 post-restore ZigBee coordinator issue

It’s very likely the case here, see:  
[https://community.homey.app/t/zigbee-issue-with-homey-pro-2026-migrated-from-homey-pro-early-2023-using-usb-restore/147238](https://community.homey.app/t/zigbee-issue-with-homey-pro-2026-migrated-from-homey-pro-early-2023-using-usb-restore/147238)

### Personal experience:

I restored a zigbee free Pro 2019 cloud backup to a Pro 2026, but _ **I had to reset zigbee 4 times** _ until I could pair _any_ device.  
This was just to test if everything is functioning.

As I moved to zigbee2mqtt some years ago, I can’t share info about the behaviour of paired zigbee devices of my Pro 2026.

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_[View the full topic](https://community.homey.app/t/help-new-homey2026-restored-from-backup/148983)._