# Help, is er coulance vanuit Homey beschikbaar? **URL:** \ **Category:** Off-Topic\ **Created:** [November 29, 2021, 6:49pm UTC](https://community.homey.app/t/help-is-er-coulance-vanuit-homey-beschikbaar/55709 "2021-11-29T18:49:11Z")\ **Posts on this page:** 1\ **Showing post:** 76
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 25, 2022, 6:03pm UTC](https://community.homey.app/t/help-is-er-coulance-vanuit-homey-beschikbaar/55709/76 "2022-01-25T18:03:45Z")
> [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/topic/10161/1): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… --- _[View the full topic](https://community.homey.app/t/help-is-er-coulance-vanuit-homey-beschikbaar/55709)._