# Help Homey PRO 2023 ethernet disconnected **URL:** \ **Category:** Questions & Help\ **Created:** [November 1, 2025, 2:06pm UTC](https://community.homey.app/t/help-homey-pro-2023-ethernet-disconnected/144813 "2025-11-01T14:06:04Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Yann\_Liqueur](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yann_liqueur/32/114031_2.png) [@Yann\_Liqueur](https://community.homey.app/u/Yann_Liqueur)\ **Post date:** [November 1, 2025, 2:06pm UTC](https://community.homey.app/t/help-homey-pro-2023-ethernet-disconnected/144813/1 "2025-11-01T14:06:04Z")
hello my homey pro used to run ok for almost 2 years… today I just changed few things on my netgear switch - mostly cable management - plug out and in all my connected devices… I did the same thing last week end and everything was ok… today not the same at all my homey connected and disconnected several times… I have the ethernet dongle, I changed the ethernet cable, the plug on the switch, without ethernet to force wifi… nothing fix the problem… any idea thanks ![Capture d’écran 2025-11-01 à 15.04.00](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/a/5a04fb4e340a14492420f12709bf0f826943eaea.png) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 1, 2025, 2:13pm UTC](https://community.homey.app/t/help-homey-pro-2023-ethernet-disconnected/144813/2 "2025-11-01T14:13:48Z")
That check mechanism is only as seen from the Athom cloud. What connections are shown as active @ [https://my.homey.app/settings/system/general](https://my.homey.app/settings/system/general) I’d connect a laptop/pc to the ethernet cable to see how the network behaves. Is the network connection interrupting or stable? ---
**Author:** ![Yann\_Liqueur](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yann_liqueur/32/114031_2.png) [@Yann\_Liqueur](https://community.homey.app/u/Yann_Liqueur)\ **Post date:** [November 1, 2025, 2:24pm UTC](https://community.homey.app/t/help-homey-pro-2023-ethernet-disconnected/144813/3 "2025-11-01T14:24:10Z")
> [@Peter\_Kawa](#): > > [My Homey](https://my.homey.app/settings/system/general) hi peter the url response is my homey pro is offline I tried various ethernet plug that works without any success I tried the recovery mode, [https://support.homey.app/hc/en-us/articles/360012077534-Restarting-Homey-Pro-to-Recovery-Mode](https://support.homey.app/hc/en-us/articles/360012077534-Restarting-Homey-Pro-to-Recovery-Mode) but homey doesn’t ask me anything at all ---
**Author:** ![Yann\_Liqueur](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yann_liqueur/32/114031_2.png) [@Yann\_Liqueur](https://community.homey.app/u/Yann_Liqueur)\ **Post date:** [November 1, 2025, 2:28pm UTC](https://community.homey.app/t/help-homey-pro-2023-ethernet-disconnected/144813/4 "2025-11-01T14:28:26Z")
I tried setup mode [https://support.homey.app/hc/en-us/articles/7263241090716-Activating-Setup-Mode-for-Homey-Pro-Early-2023](https://support.homey.app/hc/en-us/articles/7263241090716-Activating-Setup-Mode-for-Homey-Pro-Early-2023) - but my ring turn red ---
**Author:** ![Yann\_Liqueur](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yann_liqueur/32/114031_2.png) [@Yann\_Liqueur](https://community.homey.app/u/Yann_Liqueur)\ **Post date:** [November 1, 2025, 2:44pm UTC](https://community.homey.app/t/help-homey-pro-2023-ethernet-disconnected/144813/5 "2025-11-01T14:44:34Z")
now the ring is **Rotating White and every 2 mn or so I have the red ring for few seconds** ---
**Author:** ![Yann\_Liqueur](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yann_liqueur/32/114031_2.png) [@Yann\_Liqueur](https://community.homey.app/u/Yann_Liqueur)\ **Post date:** [November 1, 2025, 4:36pm UTC](https://community.homey.app/t/help-homey-pro-2023-ethernet-disconnected/144813/6 "2025-11-01T16:36:42Z")
looks like something happened and corrupt my backup… factory reset ok, I’m in setup mode like new… factory reset and restoring backup after , HP doesn’t restart properly ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 2, 2025, 12:42am UTC](https://community.homey.app/t/help-homey-pro-2023-ethernet-disconnected/144813/7 "2025-11-02T00:42:43Z")
When you create a support ticket, it has a possibility to add a Homey system diagnostic report. Maybe Athom can find in the logs what’s going wrong. You’d [create the report](https://my.homey.app/settings/system/general) as soon as errors occur after reloading the backup. I’m out of other ideas for now, Yann. ---
**Author:** ![JohanP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johanp/32/119002_2.png) [@JohanP](https://community.homey.app/u/JohanP)\ **Post date:** [November 2, 2025, 8:58am UTC](https://community.homey.app/t/help-homey-pro-2023-ethernet-disconnected/144813/8 "2025-11-02T08:58:42Z")
Update firmware and restore older backup ? Surely they can’t be all corrupted, can they ? ---
**Author:** ![Yann\_Liqueur](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yann_liqueur/32/114031_2.png) [@Yann\_Liqueur](https://community.homey.app/u/Yann_Liqueur)\ **Post date:** [November 2, 2025, 9:29am UTC](https://community.homey.app/t/help-homey-pro-2023-ethernet-disconnected/144813/9 "2025-11-02T09:29:11Z")
when I reset to factory settings I got a brand new HP.. but the backup I have was made yesterday before the first reset, it is probably corrupted my fault not to have real backup, I pay a lot today for no previous backup… My upcoming free-time schedule: crawling on the floor to pair hidden plugs, linking devices across a bunch of different protocols, and rewriting a hundred flows. ---
**Author:** ![Didier\_SmartHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didier_smarthome/32/97365_2.png) [@Didier\_SmartHome](https://community.homey.app/u/Didier_SmartHome)\ **Post date:** [November 2, 2025, 9:36am UTC](https://community.homey.app/t/help-homey-pro-2023-ethernet-disconnected/144813/10 "2025-11-02T09:36:40Z")
Sorry to hear that, definitely not a fun task. If they were Cloud backup with Homey, their support should be able to help you. If they were local backup then no luck I guess… ☹ ---
**Author:** ![JohanP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johanp/32/119002_2.png) [@JohanP](https://community.homey.app/u/JohanP)\ **Post date:** [November 2, 2025, 9:37am UTC](https://community.homey.app/t/help-homey-pro-2023-ethernet-disconnected/144813/11 "2025-11-02T09:37:25Z")
Sorry to heard that, sure is a pain in the A… Reminder to self to make a USB backup… ---
**Author:** ![Yann\_Liqueur](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yann_liqueur/32/114031_2.png) [@Yann\_Liqueur](https://community.homey.app/u/Yann_Liqueur)\ **Post date:** [November 2, 2025, 9:43am UTC](https://community.homey.app/t/help-homey-pro-2023-ethernet-disconnected/144813/12 "2025-11-02T09:43:33Z")
thanks Didier & Johan… the worst in this episode it’s that I’m a computer guy (developer) I know what’s a backup is … I have a bunch of computers in my house and I take very seriously the backup routine with the help of my 48To Synology… but as long as I don’t have a problem with a new device I’m to much confident…. I paid it the hard way 😉 I just subscribe to the Homey backup plan few minutes ago, 10€/Y is nothing in regard of my problems this week end… ---
**Author:** ![Didier\_SmartHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didier_smarthome/32/97365_2.png) [@Didier\_SmartHome](https://community.homey.app/u/Didier_SmartHome)\ **Post date:** [November 2, 2025, 11:47am UTC](https://community.homey.app/t/help-homey-pro-2023-ethernet-disconnected/144813/13 "2025-11-02T11:47:59Z")
Totally agree with you on some elements we don’t necessarily think to back up because they’ve always been working. On the bright side, you’ll have a clean setup, and the second time is usually smoother, and we make it more clean with things we have learned from the first configuration 🙂 All the best in your new setup ---
**Author:** ![JohanP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johanp/32/119002_2.png) [@JohanP](https://community.homey.app/u/JohanP)\ **Post date:** [November 2, 2025, 2:59pm UTC](https://community.homey.app/t/help-homey-pro-2023-ethernet-disconnected/144813/14 "2025-11-02T14:59:39Z")
> [@Yann\_Liqueur](#): > > the worst in this episode it’s that I’m a computer guy (developer) I’m and IT -Engineer, my motto is “Assumption is the mother of al f\*-ups..” I check every connection and every setup at least _twice_… Welll, except at home of course 😆 So now I don’t just backup ‘when all done’, but on forehand, after installation, and after initial setup, then again when everything is running… ---
**Author:** ![HerbieOza](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/herbieoza/32/51547_2.png) [@HerbieOza](https://community.homey.app/u/HerbieOza)\ **Post date:** [November 3, 2025, 7:09pm UTC](https://community.homey.app/t/help-homey-pro-2023-ethernet-disconnected/144813/15 "2025-11-03T19:09:31Z")
Hello Yan, I had similar issue’s and you won’t believe it but Homey advised me to change the USB power adapter. Although it seemed allright they break once in a while….. And it worked out fine. Maybe worth the effort.