# Heatit Thermostat "already added", but does not show up in the app **URL:** \ **Category:** Questions & Help\ **Created:** [May 10, 2019, 8:28pm UTC](https://community.homey.app/t/heatit-thermostat-already-added-but-does-not-show-up-in-the-app/12981 "2019-05-10T20:28:44Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![kjell\_Audun\_Aasen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kjell_audun_aasen/32/10275_2.png) [@kjell\_Audun\_Aasen](https://community.homey.app/u/kjell_Audun_Aasen)\ **Post date:** [May 10, 2019, 8:28pm UTC](https://community.homey.app/t/heatit-thermostat-already-added-but-does-not-show-up-in-the-app/12981/1 "2019-05-10T20:28:44Z")
I have added 2 Heat-it thermostats, but a third one does not add. It states that it is already added. It is possible that it has been removed without being in icl/removal mode. Any suggestions? ---
**Author:** ![kjell\_Audun\_Aasen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kjell_audun_aasen/32/10275_2.png) [@kjell\_Audun\_Aasen](https://community.homey.app/u/kjell_Audun_Aasen)\ **Post date:** [May 10, 2019, 8:48pm UTC](https://community.homey.app/t/heatit-thermostat-already-added-but-does-not-show-up-in-the-app/12981/3 "2019-05-10T20:48:54Z")
How, it does not show up anywhere ---
**Author:** ![Alex.Robins](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex.robins/32/13299_2.png) [@Alex.Robins](https://community.homey.app/u/Alex.Robins)\ **Post date:** [July 11, 2019, 7:04pm UTC](https://community.homey.app/t/heatit-thermostat-already-added-but-does-not-show-up-in-the-app/12981/5 "2019-07-11T19:04:19Z")
Just got homey today should integrate the new Heat IT ZTRM2FX added and removed several times but won’t work. I get a message that this is already added but won’t show under devices. I’m suprised that athom is not adding any support to homey only by users… I thought about changing from Fibaro to homey but if this is that many problems might be regret it… Anyone found solution to this issue ? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [July 11, 2019, 7:28pm UTC](https://community.homey.app/t/heatit-thermostat-already-added-but-does-not-show-up-in-the-app/12981/7 "2019-07-11T19:28:45Z")
Did you install [the Heatit app](https://apps.athom.com/app/no.thermofloor)? ---
**Author:** ![Alex.Robins](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex.robins/32/13299_2.png) [@Alex.Robins](https://community.homey.app/u/Alex.Robins)\ **Post date:** [July 11, 2019, 7:40pm UTC](https://community.homey.app/t/heatit-thermostat-already-added-but-does-not-show-up-in-the-app/12981/8 "2019-07-11T19:40:03Z")
Sure! Installed the app. Manege to add heatit z wave thermostat but won’t work for the newer version… heatit Ztrm2fx did u got this thermostat to work ? I need to try short distance version. ---
**Author:** ![Silverthorn](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/silverthorn/32/12614_2.png) [@Silverthorn](https://community.homey.app/u/Silverthorn)\ **Post date:** [July 13, 2019, 7:13am UTC](https://community.homey.app/t/heatit-thermostat-already-added-but-does-not-show-up-in-the-app/12981/9 "2019-07-13T07:13:15Z")
I had the exact same issue yesterday when adding 2x Ztrm2fx. I had to factory reset the thermostats a couple of times (center + right button for 20 seconds) to get it to work. Factory reset removes the “already added” error. Proximity of the Homey could be an issue, as it worked when I put it a bit closer. ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [July 13, 2019, 7:21am UTC](https://community.homey.app/t/heatit-thermostat-already-added-but-does-not-show-up-in-the-app/12981/10 "2019-07-13T07:21:13Z")
> [@Silverthorn](#): > > I had to factory reset the thermostats Someone made a [nice post](https://community.homey.app/t/reset-your-device-before-adding-it-to-homey/8924) for that. 😉 ---
**Author:** ![Silverthorn](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/silverthorn/32/12614_2.png) [@Silverthorn](https://community.homey.app/u/Silverthorn)\ **Post date:** [July 13, 2019, 7:41am UTC](https://community.homey.app/t/heatit-thermostat-already-added-but-does-not-show-up-in-the-app/12981/11 "2019-07-13T07:41:12Z")
Indeed. I reset them both before trying to add the first time, but had to reset them 3-4 more times before it finally worked. 🙂 The thermostats said INC, but the Homey didn’t add them. ---
**Author:** ![Tangodelta](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tangodelta/32/9471_2.png) [@Tangodelta](https://community.homey.app/u/Tangodelta)\ **Post date:** [July 13, 2019, 1:26pm UTC](https://community.homey.app/t/heatit-thermostat-already-added-but-does-not-show-up-in-the-app/12981/12 "2019-07-13T13:26:19Z")
Hi, had two of them myself, struggled for å week, before I sold them. No problem adding them, just be very close to Homey (min 30 cm). The problem is connection issues afterwards, changed mine into MCO thermostats, works like a charm! ---
**Author:** ![Alex.Robins](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex.robins/32/13299_2.png) [@Alex.Robins](https://community.homey.app/u/Alex.Robins)\ **Post date:** [August 12, 2019, 4:13am UTC](https://community.homey.app/t/heatit-thermostat-already-added-but-does-not-show-up-in-the-app/12981/13 "2019-08-12T04:13:06Z")
I maneged to add all of them but I need to hold homey right in front of the thermostat. Now I got some flows to control my heating with a motion sensor because my thermostat don’t got room sensor measurement.