# Have I killed my homey pro?

**URL:** <https://community.homey.app/t/have-i-killed-my-homey-pro/74038>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [December 23, 2022, 2:04pm UTC](https://community.homey.app/t/have-i-killed-my-homey-pro/74038 "2022-12-23T14:04:34Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Garry\_Heskimo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/garry_heskimo/32/35270_2.png) [@Garry\_Heskimo](https://community.homey.app/u/Garry_Heskimo)\
**Post date:** [December 23, 2022, 2:04pm UTC](https://community.homey.app/t/have-i-killed-my-homey-pro/74038/1 "2022-12-23T14:04:34Z")

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Hi everyone! I bought my pro last year with a view to using it in my new home when I moved  
It’s been on and working but pretty much unused since.  
Today I came to set it up at the new house, when I plugged it in, the LED ring went orange, and stayed orange, I turned it off, then back on and it did the same.  
I turned it upside down, and a single red led appeared on the ring  
Then went out.  
No other signs of life.  
I tried an alternative PSU and that’s when I discovered it trying to draw 2.4 Amps!!  
This seems very excessive!  
Anyone got any thoughts on what is going on please?  
Love and peace, and happy holidays everyone!

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [December 23, 2022, 6:54pm UTC](https://community.homey.app/t/have-i-killed-my-homey-pro/74038/2 "2022-12-23T18:54:22Z")

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If you tried another good quality USB Power Supply of 5 Volt / ~ 2000 mA or more and another USB A- Mini cable if you have that. Also try powering up on her feet, and only try the RollOver recovery after she was ~20 seconds on her feet to see is she emit’s the HomeySetup-xxxxx Wifi network  
In any other case of RED ring, Blue Led of Orange but not finishing the startup contact Athom.

For support or issue resolution, first have a look at [support.athom.com](http://support.athom.com). If you are unable to find the answer to your question on [support.athom.com](http://support.athom.com) you can send a support request to Athom via [https://support.athom.com/hc/requests/new](https://support.athom.com/hc/requests/new).

If you need help you can read more about [how to submit a support request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request).  
(Fill for Log ID just na in. 😉 )

When filing a support request, make sure you add all necessary information so Athom can help you as quickly as possible.

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**Author:** ![Garry\_Heskimo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/garry_heskimo/32/35270_2.png) [@Garry\_Heskimo](https://community.homey.app/u/Garry_Heskimo)\
**Post date:** [December 23, 2022, 8:06pm UTC](https://community.homey.app/t/have-i-killed-my-homey-pro/74038/3 "2022-12-23T20:06:24Z")

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Hi there! Thank you for your kind help!  
Have a wonderful holiday time!  
Love and peace!!