# Harman Kardon Citation 200 - Factory Default Reset - Defect **URL:** \ **Category:** Off-Topic\ **Tags:** homey-pro, matter, hue\ **Created:** [January 12, 2024, 8:49am UTC](https://community.homey.app/t/harman-kardon-citation-200-factory-default-reset-defect/100883 "2024-01-12T08:49:34Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![AndRacer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andracer/32/13887_2.png) [@AndRacer](https://community.homey.app/u/AndRacer)\ **Post date:** [January 12, 2024, 8:49am UTC](https://community.homey.app/t/harman-kardon-citation-200-factory-default-reset-defect/100883/1 "2024-01-12T08:49:34Z")
Last year I added our Philips Hue devices to Homey using Matter. After a while the Matter devices where acting strange so I removed them and I use the “old” methode again. But then suddenly one of our smart speaker (Harman Kardon Citation 200) disconnected from the wifi and could not be added anymore. I’m not sure but could it be a problem that this smart-speaker acted as a 3rd party thread border router and is broken because of this Matter experiment? if so, is it possible to undo this? * * * Maybe this is a figment of my imagination that is not true, but I think this is all just too coincidental. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 12, 2024, 1:22pm UTC](https://community.homey.app/t/harman-kardon-citation-200-factory-default-reset-defect/100883/2 "2024-01-12T13:22:53Z")
> [@AndRacer](#): > > could it be a problem that this smart-speaker acted as a 3rd party thread border router Check out the specs I’d say, to find out if it has Tbr (Thread border router) functionality? About Homey’s Tbr: Did you install FW v10.3.0-rc.5 maybe? Or what FW version is running atm? ---
**Author:** ![AndRacer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andracer/32/13887_2.png) [@AndRacer](https://community.homey.app/u/AndRacer)\ **Post date:** [January 12, 2024, 1:49pm UTC](https://community.homey.app/t/harman-kardon-citation-200-factory-default-reset-defect/100883/3 "2024-01-12T13:49:13Z")
Hello Peter, The Harman Kardon Citation 200 (smart speaker with Google) is: - supporting the TBR (according to Bing copilot). - **not** supporting TBR (according to google bart). - chatGPT doesn’t know I couldn’t find it in the “old” user-manuals. My Homey has the Firmware version 10.2.1 at the moment. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 12, 2024, 1:55pm UTC](https://community.homey.app/t/harman-kardon-citation-200-factory-default-reset-defect/100883/4 "2024-01-12T13:55:18Z")
> [@AndRacer](#): > > 10.2.1 OK, that version has no Thread functionality yet. The Citation also does not have Thread functionality: [https://www.harmankardon.nl/home-luidsprekers/CITATION+200-.html](https://www.harmankardon.nl/home-luidsprekers/CITATION+200-.html) [https://www.harmankardon.nl/on/demandware.static/-/Sites-masterCatalog\_Harman/default/dw1aa58369/pdfs/HK\_Citation\_200\_SpecSheet\_English.pdf](https://www.harmankardon.nl/on/demandware.static/-/Sites-masterCatalog_Harman/default/dw1aa58369/pdfs/HK_Citation_200_SpecSheet_English.pdf) What you can do is to unplug the Citation ánd your wifi system for say 5 minutes, and try to add the citation to your wifi again. ---
**Author:** ![AndRacer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andracer/32/13887_2.png) [@AndRacer](https://community.homey.app/u/AndRacer)\ **Post date:** [January 13, 2024, 7:33am UTC](https://community.homey.app/t/harman-kardon-citation-200-factory-default-reset-defect/100883/5 "2024-01-13T07:33:40Z")
I’ve tried adding the Harman Kardon Citation 200 (2.4G) a number of times, even on different Wi-Fi networks, but it doesn’t work. Other devices don’t have a problem with my Wi-Fi network. I think now, after you’ve given your answer, it’s not a Homey problem, but a harman kardon problem. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [January 13, 2024, 7:48am UTC](https://community.homey.app/t/harman-kardon-citation-200-factory-default-reset-defect/100883/6 "2024-01-13T07:48:54Z")
> [@AndRacer](#): > > even on different Wi-Fi networks, but it doesn’t work. Have you reset the device to factory defaults? If adding to wifi/ setting up after s factory reset doesn’t work contact the manufacturer for support. In case of warranty contact the shop. ---
**Author:** ![AndRacer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andracer/32/13887_2.png) [@AndRacer](https://community.homey.app/u/AndRacer)\ **Post date:** [January 13, 2024, 2:29pm UTC](https://community.homey.app/t/harman-kardon-citation-200-factory-default-reset-defect/100883/7 "2024-01-13T14:29:14Z")
Hello Dijker, Yes, I have reset the device several times. Today I took this speaker to someone else’s house and he tried to add it to his Wi-Fi with his phone. Same problem and result there. So the speaker must be broken. I will contact the store, the speaker has been in our possession for almost a year and is still under warranty. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [January 13, 2024, 2:36pm UTC](https://community.homey.app/t/harman-kardon-citation-200-factory-default-reset-defect/100883/8 "2024-01-13T14:36:28Z")
> [@AndRacer](#): > > Harman Kardon Citation 200 So that make’s it completely unrelated and off-topic on Homey 😉 probably a coincidence … ---
**Author:** ![Devendra\_Patil](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/devendra_patil/32/113822_2.png) [@Devendra\_Patil](https://community.homey.app/u/Devendra_Patil)\ **Post date:** [September 9, 2024, 3:12pm UTC](https://community.homey.app/t/harman-kardon-citation-200-factory-default-reset-defect/100883/9 "2024-09-09T15:12:52Z")
I am unable to factory reset my Citation 200. It is already configured with one user. When I tried to configured again with different user, I am unable. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 9, 2024, 3:48pm UTC](https://community.homey.app/t/harman-kardon-citation-200-factory-default-reset-defect/100883/10 "2024-09-09T15:48:19Z")
You’d search / post on a Harman Kardon forum imho. ---
**Author:** ![zelenskiy95](https://avatars.discourse-cdn.com/v4/letter/z/73ab20/32.png) [@zelenskiy95](https://community.homey.app/u/zelenskiy95)\ **Post date:** [October 3, 2024, 3:50pm UTC](https://community.homey.app/t/harman-kardon-citation-200-factory-default-reset-defect/100883/11 "2024-10-03T15:50:22Z")
i have the same problem, but now i realise that i reset my speaker wrong its not like in manual to hold power button 10 sec. you need to hold - and o buttons, if it successfull it will make a sound maybe it can help someone ---
**Author:** ![zelenskiy95](https://avatars.discourse-cdn.com/v4/letter/z/73ab20/32.png) [@zelenskiy95](https://community.homey.app/u/zelenskiy95)\ **Post date:** [October 3, 2024, 3:51pm UTC](https://community.homey.app/t/harman-kardon-citation-200-factory-default-reset-defect/100883/12 "2024-10-03T15:51:46Z")
did you try holding the - and o buttons to reset? ---
**Author:** ![Devendra\_Patil](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/devendra_patil/32/113822_2.png) [@Devendra\_Patil](https://community.homey.app/u/Devendra_Patil)\ **Post date:** [October 15, 2024, 5:10am UTC](https://community.homey.app/t/harman-kardon-citation-200-factory-default-reset-defect/100883/13 "2024-10-15T05:10:34Z")
Thanks guys, it worked with - and o button. I was following some Google steps where reset button showed incorrect.