# Half disapointed with my Homey pro **URL:** \ **Category:** Off-Topic\ **Created:** [October 19, 2024, 6:01pm UTC](https://community.homey.app/t/half-disapointed-with-my-homey-pro/118581 "2024-10-19T18:01:57Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Ben\_Forgeot](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ben_forgeot/32/116944_2.png) [@Ben\_Forgeot](https://community.homey.app/u/Ben_Forgeot)\ **Post date:** [October 19, 2024, 6:01pm UTC](https://community.homey.app/t/half-disapointed-with-my-homey-pro/118581/1 "2024-10-19T18:01:57Z")
Hi all I have been using it for 2 days now and I admit I am very disapointed… Why? No Somfy home alarm advanced available No Nice radio available Found 3 netatmo valve but not the smart thermostat yet… I read a lot before buying and tought it could work with the many protocols available but no…or not yet and i know brands like above do not facilitate intégration but yet… I think i won’t keep it just for netatmo valve I ll keep my Tahoma et netatmo app beside et invest money on tahoma compatible devices or app. I m sad cause it looks great and with great promises but not a other boxes killer so far ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 19, 2024, 6:09pm UTC](https://community.homey.app/t/half-disapointed-with-my-homey-pro/118581/2 "2024-10-19T18:09:53Z")
For complaints and such you should best write to homey.app/support This is just a users forum 🤷‍♂️ If you need help, just ask. And provide for device links please? We can’t read your mind… What does “Nice radio” mean for instance. And what about “Somfy home alarm advanced” Is this not an alarm system? > ![1000036212](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/7/c7ebd1bf2ea57b683e213149fe403d705e15605f.jpeg) And you can always inform with the app developer, to see if your specific alarm can be added to the app. Support links are present at the homey.app store app pages! ---
**Author:** ![Didier\_SmartHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didier_smarthome/32/97365_2.png) [@Didier\_SmartHome](https://community.homey.app/u/Didier_SmartHome)\ **Post date:** [October 19, 2024, 6:35pm UTC](https://community.homey.app/t/half-disapointed-with-my-homey-pro/118581/4 "2024-10-19T18:35:25Z")
Hi Ben, The first couple of days are always the most difficult while you get familiar with it. > [@Ben\_Forgeot](#): > > Found 3 netatmo valve but not the smart thermostat yet… Does your Netatmo Smart Thermostat is listed in the official App page? [Netatmo App for Homey | Homey](https://homey.app/en-us/app/com.netatmo/Netatmo/) If yes I would reach out to the support option listed on that page. You also have a second option for Netatmo depending the product you are using or your preference: > **[Bticino/Legrand/Netatmo](https://homey.app/en-us/app/com.galcar.netatmo/BticinoLegrandNetatmo/)** > > Home control for Bticino/Legrand devices, based on Netatmo Cloud API Support option is different and you can send an email to the developper of the app with precise information. ---
**Author:** ![Ben\_Forgeot](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ben_forgeot/32/116944_2.png) [@Ben\_Forgeot](https://community.homey.app/u/Ben_Forgeot)\ **Post date:** [October 19, 2024, 6:41pm UTC](https://community.homey.app/t/half-disapointed-with-my-homey-pro/118581/5 "2024-10-19T18:41:35Z")
You misread, it is not a complaint but user xp shared with other. Somfy alarm not listed on Somfy app and apparently won’t be soon as mentioned on post i red few moments ago. Nice radio protocol: 433.92 MHz not taken in charge. I should have red more than half forum before buying… My bad That’s all, i thought it would be cool device to merge all techs but not yet. ---
**Author:** ![Ben\_Forgeot](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ben_forgeot/32/116944_2.png) [@Ben\_Forgeot](https://community.homey.app/u/Ben_Forgeot)\ **Post date:** [October 19, 2024, 6:45pm UTC](https://community.homey.app/t/half-disapointed-with-my-homey-pro/118581/6 "2024-10-19T18:45:25Z")
Thanks for your support Thermostat is listed but do not Connect… Use the old unplug plug Nothing and netatmo valves, smoke detectors and CO2 are ok… I ll ask devs help… Again I know it could be difficult but I m sad cause I thought it could be the one instead of 3 boxes And it s a huge investment to change rollers shutters or else just to work with the box. Thanks Didier ---
**Author:** ![Ben\_Forgeot](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ben_forgeot/32/116944_2.png) [@Ben\_Forgeot](https://community.homey.app/u/Ben_Forgeot)\ **Post date:** [October 19, 2024, 6:52pm UTC](https://community.homey.app/t/half-disapointed-with-my-homey-pro/118581/7 "2024-10-19T18:52:09Z")
Make my alarm works selecting another Somfy alarm system… We keep on working! 👍 ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [October 19, 2024, 6:55pm UTC](https://community.homey.app/t/half-disapointed-with-my-homey-pro/118581/8 "2024-10-19T18:55:38Z")
> [@Ben\_Forgeot](#): > > Thermostat is listed but do not Connect… There were some problems… do you use TEST version ? > [@\[APP\] Netatmo - Same home, just smarter. (by Athom)](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/331): > > Hi everyone, after collaborating with Netatmo, we identified issues related to expired credentials. We’ve released a new [test version](https://homey.app/a/com.netatmo/test/) of the app that should resolve these problems. Please give it a try! raised_handsbulb It could be that you need to repair your devices before they start working again. > [@Ben\_Forgeot](#): > > No Somfy home alarm advanced available Which one ? Tried [Somfy TaHoma & Connexoon App for Homey | Homey](https://homey.app/en-us/app/com.somfy.tahoma/Somfy-TaHoma-&-Connexoon/) ? > [@Ben\_Forgeot](#): > > No Nice radio available ?? ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [October 19, 2024, 6:57pm UTC](https://community.homey.app/t/half-disapointed-with-my-homey-pro/118581/9 "2024-10-19T18:57:28Z")
> [@Ben\_Forgeot](#): > > Nice radio protocol: 433.92 MHz not taken in charge. Aha, I see, 433 MHz is not supported indeed but you can go with Broadlink, eg. RM4 Mini are quite cheep devices, and you can then integrate that back to HP23 (eg. learning IR and sending it out, not to replicate the mobile app functionality) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 19, 2024, 7:25pm UTC](https://community.homey.app/t/half-disapointed-with-my-homey-pro/118581/10 "2024-10-19T19:25:14Z")
Hehe, wow. Nothing wrong with my eyes 🤪, maybe you miswrote it 🫣 ? To me this sounds like a complaint, but maybe it’s just normal information sharing in your world. I think you’re not happy about it, so sounds like complaining 🥳🤷‍♂️ : > [@Ben\_Forgeot](#): > > I am very disapointed > [@Ben\_Forgeot](#): > > I m sad \_ (Please don’t take this too seriously, we just express ourselves differently, but don’t say it’s me misreading.) ---
**Author:** ![Trond\_Nordfjaern](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/trond_nordfjaern/32/49124_2.png) [@Trond\_Nordfjaern](https://community.homey.app/u/Trond_Nordfjaern)\ **Post date:** [October 19, 2024, 7:40pm UTC](https://community.homey.app/t/half-disapointed-with-my-homey-pro/118581/11 "2024-10-19T19:40:14Z")
> [@Sharkys](#): > > There were some problems… do you use TEST version ? Sorry not intended to be rigid, but there ARE some problems (with valves) and the current test version does not solve them. ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [October 19, 2024, 8:16pm UTC](https://community.homey.app/t/half-disapointed-with-my-homey-pro/118581/12 "2024-10-19T20:16:51Z")
> [@Ben\_Forgeot](#): > > Nice radio protocol: 433.92 MHz not taken in charge. I assume you are located in North America, as otherwise the 433 MHz radio band should be supported by Homey Pro (at least the early 2023 model does). ![IMG_1560](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/e/2e1b3edb7b6c9129c0c1125bc328f4afbdf54b12.jpeg) ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 20, 2024, 7:19am UTC](https://community.homey.app/t/half-disapointed-with-my-homey-pro/118581/13 "2024-10-20T07:19:51Z")
> [@Ben\_Forgeot](#): > > No Nice radio available The Nice radio protocol is a proprietary radio protocol which, as far as I know, is only used in the manufacturer’s own SmartHome gateways Yubii Home and Yubii Home Pro. This means that, from a technical point of view, no other SmartHome gateway manufacturer is able or authorized to use this protocol. If the Nice radio protocol is so important to you, why didn’t you buy the Yubii Home Pro? In addition to the Nice radio protocol, it also supports Z-Wave, Zigbee, WiFi and an elero radio protocol that I am not familiar with. By the way, Nice is the company that bought Fibaro. > **[Nice | Designing a Nice World](https://www.niceforyou.com/en)** > > Designing a Nice World. Integrated, intelligent and easy-to-use automation systems - A world without barriers. ---
**Author:** ![ricercar](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ricercar/32/101928_2.png) [@ricercar](https://community.homey.app/u/ricercar)\ **Post date:** [October 20, 2024, 9:32am UTC](https://community.homey.app/t/half-disapointed-with-my-homey-pro/118581/14 "2024-10-20T09:32:40Z")
The 433Mhz is indeed supported but there are next to no apps. I have, for instance, a lot of X.10 devices I can’t use since the only X.10 app hasn’t been upgraded to HP2023 (and the dev doesn’t answer requests) ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 20, 2024, 12:05pm UTC](https://community.homey.app/t/half-disapointed-with-my-homey-pro/118581/15 "2024-10-20T12:05:56Z")
As I tried to explain in my post, the Nice radio protocol is a proprietary protocol, even though it uses the 433 MHz frequency, 433.05-434.04MHz to be exact. The Homey apps, which can communicate with devices on the open frequency of 433 MHz, therefore play absolutely no role in connection with Nice or the request of @Ben_Forgeot. The same applies to Somfy, for example. Somfy uses 868 MHz for communication, Z-Wave uses also 868 MHz in Europe. However, these two standards are not compatible with each other. Somfy’s radio protocol is also a proprietary radio protocol. In contrast to Nice, Somfy at least offers the option of communicating with its TaHoma gateway via API, which allows the implementation in third-party systems. ---
**Author:** ![Ben\_Forgeot](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ben_forgeot/32/116944_2.png) [@Ben\_Forgeot](https://community.homey.app/u/Ben_Forgeot)\ **Post date:** [October 20, 2024, 12:33pm UTC](https://community.homey.app/t/half-disapointed-with-my-homey-pro/118581/16 "2024-10-20T12:33:11Z")
Hi there Nice protocol is important to me as it was there when we bought the house and I have the Yubii box… But with Homey I wanted to get rid of at least two of the 4 boxes I have now I told in my first post that manufacturers are not making life of this box easy. And from a Customer point of view, when you put all those logos on marketing brochure…we feel pretty confident that our connected melting pot could be gathered in one box flawlessly or at least with minimum effort. 80% works fine: 45 Philips Hue, 10 sonos, most of Somfy and netatmo, not Reolink NVR yet as i am struggling with onviff, ring will work (not started yet) Bluesound I don’t know yet as well. I ll keep it but still need 2 other boxes and 3 apps that is just what i am saying when half disapointed ---
**Author:** ![Ben\_Forgeot](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ben_forgeot/32/116944_2.png) [@Ben\_Forgeot](https://community.homey.app/u/Ben_Forgeot)\ **Post date:** [October 20, 2024, 12:43pm UTC](https://community.homey.app/t/half-disapointed-with-my-homey-pro/118581/17 "2024-10-20T12:43:03Z")
Hi and thanks for your Quick replies I ll give a try back home on thermostat And for Somfy it is Advanced system and it has been discoverd cliking on the solo caméra with alarm but I am with just with very basic info like: armed, not armed, half armed But at least I get it to work. Thanks @Sharkys ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 21, 2024, 11:09am UTC](https://community.homey.app/t/half-disapointed-with-my-homey-pro/118581/18 "2024-10-21T11:09:26Z")
> [@Ben\_Forgeot](#): > > I told in my first post that manufacturers are not making life of this box easy. Nice not only doesn’t make it easy, they make it impossible for other manufacturers. That’s why you should complain to Nice and not here, sorry. ---
**Author:** ![pendojoshua](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pendojoshua/32/116452_2.png) [@pendojoshua](https://community.homey.app/u/pendojoshua)\ **Post date:** [October 23, 2024, 9:58am UTC](https://community.homey.app/t/half-disapointed-with-my-homey-pro/118581/19 "2024-10-23T09:58:14Z")
I beg to differ on your point of view here. Although Homey is (or at least tries to be) a low-entry level solution for starting with home automation, that doesn’t mean it’s plug-and-play. There’s no way Homey can provide all info for all manufacturers and their protocols and frequencies - they didn’t explicitly mention the support for Nice. I understand that adding the 433Mhz on the box was an indication for you that it (c/sh)ould work. But the fact that Nice uses a closed frequency that is other than the open protocol is no reason for Homey to remove it from the box. This is, in my eyes, no other than particular devices that only become fully functional with their own gateway (for example mood & color options for Hue that require the Hue gateway). Hopefully you get most things working anyway! For the little bit of experience I’ve had in the past ± 2 weeks it showed me enough things Homey is capable of. Even if there was a single set of devices (such as Nice for you) that you can’t control via Homey - there is enough to explore and setup with the devices that can! Good luck! 😃 ---
**Author:** ![Grim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/grim/32/52086_2.png) [@Grim](https://community.homey.app/u/Grim)\ **Post date:** [October 26, 2024, 8:46am UTC](https://community.homey.app/t/half-disapointed-with-my-homey-pro/118581/20 "2024-10-26T08:46:26Z")
Give it time. You will learn as you go. I got around 50 items controlled direct by homey. All lights, 2 bathroom, water heater, 3 air conditon etc. Lots of zigbees ++ Most easy to setup some may take some minutes. It’s the easyest option today. Future will make it easyer 💖 as it always have.