# Gray image in Homey app

**URL:** <https://community.homey.app/t/gray-image-in-homey-app/18781>\
**Category:** Apps\
**Tags:** app\
**Created:** [October 2, 2019, 7:33pm UTC](https://community.homey.app/t/gray-image-in-homey-app/18781 "2019-10-02T19:33:00Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Joshua93](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joshua93/32/15579_2.png) [@Joshua93](https://community.homey.app/u/Joshua93)\
**Post date:** [October 2, 2019, 7:33pm UTC](https://community.homey.app/t/gray-image-in-homey-app/18781/1 "2019-10-02T19:33:00Z")

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Hi all,

From the begin I see a gray picture of me or my girlfriend in the homey app, see below.

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/1/f1070e0e6a1f2cb3bd935b68ff2729e64b480e70.jpeg)

I have reinstalled the Homey app en reboot my phone, also added a new picture.  
In the homey forum I see the right picture.

Anyone have an idea?

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**Author:** ![HansieNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hansienl/32/10634_2.png) [@HansieNL](https://community.homey.app/u/HansieNL)\
**Post date:** [October 2, 2019, 8:36pm UTC](https://community.homey.app/t/gray-image-in-homey-app/18781/2 "2019-10-02T20:36:53Z")

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Have you already tried to export to a different resolution?  
Other suggestions are: export to an other picture type, use an other picture editor.

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**Author:** ![Joshua93](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joshua93/32/15579_2.png) [@Joshua93](https://community.homey.app/u/Joshua93)\
**Post date:** [October 5, 2019, 3:56pm UTC](https://community.homey.app/t/gray-image-in-homey-app/18781/3 "2019-10-05T15:56:34Z")

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I tried both with no results. The photos are visible on my girlfriend her Samsung S8 but not on my Samsung S9.

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**Author:** ![Joshua93](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joshua93/32/15579_2.png) [@Joshua93](https://community.homey.app/u/Joshua93)\
**Post date:** [October 21, 2019, 6:51pm UTC](https://community.homey.app/t/gray-image-in-homey-app/18781/4 "2019-10-21T18:51:01Z")

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Created ticket by support homey.