# Google home or Alexa... Roller shutters not synchronized from Homey pro
**URL:** https://community.homey.app/t/google-home-or-alexa-roller-shutters-not-synchronized-from-homey-pro/128053
**Category:** Questions & Help
**Tags:** homey-pro, googlehome
**Created:** [January 17, 2025, 9:43am UTC](https://community.homey.app/t/google-home-or-alexa-roller-shutters-not-synchronized-from-homey-pro/128053 "2025-01-17T09:43:53Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@Anthony\_Robert](https://community.homey.app/u/Anthony_Robert)
#### Post date: [January 17, 2025, 9:43am UTC](https://community.homey.app/t/google-home-or-alexa-roller-shutters-not-synchronized-from-homey-pro/128053/1 "2025-01-17T09:43:53Z")
Hi,
I’am accountering a problem with synchronization between my Homey Pro devices and either Alexa or Google Home.
I only see 8 devices among my 14 in each of these applications.
Why is that ?
I tried to uninstall these applications from my mobile, i tried also to reload the devices by synchronisation but at last i see 8 devices only
Thanks in advance for your help !
Bye !
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### Author:  [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [January 17, 2025, 9:48am UTC](https://community.homey.app/t/google-home-or-alexa-roller-shutters-not-synchronized-from-homey-pro/128053/2 "2025-01-17T09:48:27Z")
Make sure these devices are _supported by Ggl/Alxa_
If not, they won’t appear.
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### Author:  [@Anthony\_Robert](https://community.homey.app/u/Anthony_Robert)
#### Post date: [January 17, 2025, 9:50am UTC](https://community.homey.app/t/google-home-or-alexa-roller-shutters-not-synchronized-from-homey-pro/128053/3 "2025-01-17T09:50:39Z")
Thanks for your reply @Peter_Kawa
Thing is that i have 10 roller shutters and only one **appears and works** in either Google Home or Alexa
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### Author:  [@Anthony\_Robert](https://community.homey.app/u/Anthony_Robert)
#### Post date: [January 17, 2025, 9:52am UTC](https://community.homey.app/t/google-home-or-alexa-roller-shutters-not-synchronized-from-homey-pro/128053/4 "2025-01-17T09:52:07Z")
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### Author:  [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [January 17, 2025, 9:58am UTC](https://community.homey.app/t/google-home-or-alexa-roller-shutters-not-synchronized-from-homey-pro/128053/5 "2025-01-17T09:58:24Z")
I see.
Try this
Make sure the Ggl & Alxa integrations are enabled @ Homey.
(The Ggl integration disables itself after some time )
To force Ggl synchronisation:
Yell: hey google, synchronise devices (should work in French as well)
I’ve no Alexa knowledge.
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### Author:  [@Anthony\_Robert](https://community.homey.app/u/Anthony_Robert)
#### Post date: [January 17, 2025, 10:01am UTC](https://community.homey.app/t/google-home-or-alexa-roller-shutters-not-synchronized-from-homey-pro/128053/6 "2025-01-17T10:01:30Z")
I tried already and now again @Peter_Kawa
It says it does but i still have only 8 devices 😕
I changed the devices’ names in Homey to see if it was doing the sync and it does (-\>the new names are synchronized after telling Google to do it)
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### Author:  [@Anthony\_Robert](https://community.homey.app/u/Anthony_Robert)
#### Post date: [January 30, 2025, 9:34am UTC](https://community.homey.app/t/google-home-or-alexa-roller-shutters-not-synchronized-from-homey-pro/128053/7 "2025-01-30T09:34:58Z")
Hi,
I find why some devices where not syncronized from Homey to Google Home or Alexa.
The reason why is the type of the value “Plugged in” on the Shelly Wave Shutter.
Set on “Shutters”, it doesn’t synchronize, but set on “Other” it does.
Hope it could help someone one day 🙂
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### Author:  [@xamtur](https://community.homey.app/u/xamtur)
#### Post date: [January 26, 2026, 7:56pm UTC](https://community.homey.app/t/google-home-or-alexa-roller-shutters-not-synchronized-from-homey-pro/128053/8 "2026-01-26T19:56:14Z")
I believe this solution isn’t applicable to the Shelly 2PM (WiFi) because the parameter you’re referring to is only present in the Shelly Wave. Therefore, calling this a valid solution for all two-channel Shelly models seems a bit inappropriate. So, Athom, how do you solve this problem for those with the Shelly 2PM (WiFi)?
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### Author:  [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [January 26, 2026, 11:17pm UTC](https://community.homey.app/t/google-home-or-alexa-roller-shutters-not-synchronized-from-homey-pro/128053/9 "2026-01-26T23:17:25Z")
If, if the Shelly 2PM devices are recognised by Homey as window coverings device, it should be possible to assign the matching sub-type:
If not, only the app developer can fix it.
.
> [@xamtur](#):
>
> So, Athom
You won’t get a response this way. Use the links to support to contact Athom.
However,
Athom is NOT the app developer for Shelly, you’ll find the actual ways to contact the actual dev in the app store.