# Getting this error "manager.zigbee.controller startup failed" **URL:** \ **Category:** Questions & Help\ **Tags:** zigbee, homey-pro\ **Created:** [May 8, 2022, 2:42pm UTC](https://community.homey.app/t/getting-this-error-manager-zigbee-controller-startup-failed/63392 "2022-05-08T14:42:10Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Jan\_Bolvig](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_bolvig/32/47675_2.png) [@Jan\_Bolvig](https://community.homey.app/u/Jan_Bolvig)\ **Post date:** [May 8, 2022, 2:42pm UTC](https://community.homey.app/t/getting-this-error-manager-zigbee-controller-startup-failed/63392/1 "2022-05-08T14:42:10Z")
My Homey Pro started working odd today … and thing start not working / working weird. All my devices is zigbee devices. Homey Version 7.3.0 I checked my zigbee net and get this message “manager.zigbee.controller startup failed” I have then restart my Homey Pro a few times … did not help … What to do ?? / Does anyone have any idea … /Jan ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [May 8, 2022, 2:47pm UTC](https://community.homey.app/t/getting-this-error-manager-zigbee-controller-startup-failed/63392/2 "2022-05-08T14:47:36Z")
Contact Athom support. You could also try another USB power adapter of 2000mA see [Problems with Homey?](https://community.homey.app/t/problems-with-homey/35744) But this looks different. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 8, 2022, 2:58pm UTC](https://community.homey.app/t/getting-this-error-manager-zigbee-controller-startup-failed/63392/3 "2022-05-08T14:58:00Z")
Apart from an other power supply, a full software update can fix it > [@\[HowTo\]\[Pro\] Restarting Homey Pro to Recovery Mode - Adv. Options From Mobile](https://community.homey.app/t/howto-pro-restarting-homey-pro-to-recovery-mode-adv-options-from-mobile/61222): > > This option is only for Homey (Pro) models “Early 2016”, “Early 2018” and “Early 2019” so Only the White Ball’s Sometimes you need the extra options, things hidden for normal use, for example: Full Firmware download Complete Reset to sell your old Homey Or maybe you just want to change Homey’s WiFi. There are now a couple of extra options in the mobile Apps, so no need to use an FireFox or Chome Browser with flags enabled to press the Alt- key on your keyboard. Just use your App from no… ---
**Author:** ![Robert\_Orsnes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robert_orsnes/32/31774_2.png) [@Robert\_Orsnes](https://community.homey.app/u/Robert_Orsnes)\ **Post date:** [May 22, 2022, 7:39am UTC](https://community.homey.app/t/getting-this-error-manager-zigbee-controller-startup-failed/63392/4 "2022-05-22T07:39:47Z")
I get the same error on the Zigbee protocol. manager.zigbee.controller\_start\_failed Did you manage to find a solution? Update: Homey support covers this error. Create a ticket and before you are done they post a fix involving a rebuild preserving settings ---
**Author:** ![Oyvind-Johan\_Andreas](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oyvind-johan_andreas/32/51677_2.png) [@Oyvind-Johan\_Andreas](https://community.homey.app/u/Oyvind-Johan_Andreas)\ **Post date:** [May 26, 2022, 10:19pm UTC](https://community.homey.app/t/getting-this-error-manager-zigbee-controller-startup-failed/63392/5 "2022-05-26T22:19:02Z")
Same here… Still waiting answer from support ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 27, 2022, 11:03am UTC](https://community.homey.app/t/getting-this-error-manager-zigbee-controller-startup-failed/63392/6 "2022-05-27T11:03:42Z")
> [@Zigbee stopped working with the 7.4.1 update](https://community.homey.app/t/zigbee-stopped-working-with-the-7-4-1-update/63888/9): > > Following the instructions to put the Homey into recovery mode and then do a full SW download fixed the ZigBee issue for me. How to: > [@\[HowTo\]\[Pro\] Restarting Homey Pro to Recovery Mode - Adv. Options From Mobile](https://community.homey.app/t/howto-pro-restarting-homey-pro-to-recovery-mode-adv-options-from-mobile/61222): > > This option is only for Homey (Pro) models “Early 2016”, “Early 2018” and “Early 2019” so Only the White Ball’s Sometimes you need the extra options, things hidden for normal use, for example: Full Firmware download Complete Reset to sell your old Homey Or maybe you just want to change Homey’s WiFi. There are now a couple of extra options in the mobile Apps, so no need to use an FireFox or Chome Browser with flags enabled to press the Alt- key on your keyboard. Just use your App from no… ---
**Author:** ![Marco\_Dijkstra](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marco_dijkstra/32/16541_2.png) [@Marco\_Dijkstra](https://community.homey.app/u/Marco_Dijkstra)\ **Post date:** [June 5, 2022, 6:16pm UTC](https://community.homey.app/t/getting-this-error-manager-zigbee-controller-startup-failed/63392/7 "2022-06-05T18:16:46Z")
I suddenly had the same with Zigbee but this solution worked for me! ---
**Author:** ![Ben\_Toebes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ben_toebes/32/56513_2.png) [@Ben\_Toebes](https://community.homey.app/u/Ben_Toebes)\ **Post date:** [September 22, 2022, 11:11am UTC](https://community.homey.app/t/getting-this-error-manager-zigbee-controller-startup-failed/63392/8 "2022-09-22T11:11:28Z")
Hey Marco, Ik heb ook de foutmelding en kom er maar niet uit… hoe heb jij het opgelost? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 22, 2022, 2:27pm UTC](https://community.homey.app/t/getting-this-error-manager-zigbee-controller-startup-failed/63392/9 "2022-09-22T14:27:28Z")
Ben, start Homey into Recovery and choose the option Full Software Download > [@Getting this error "manager.zigbee.controller startup failed"](https://community.homey.app/t/getting-this-error-manager-zigbee-controller-startup-failed/63392/6): > > How to: You can edit your post using this icon beneath it > ![Screenshot_20220922-162829_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/0/b0947c91081210285e590c0710bf14c379dda11d.jpeg) and change your text into English ---
**Author:** ![Caseda](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/caseda/32/138695_2.png) [@Caseda](https://community.homey.app/u/Caseda)\ **Post date:** [September 22, 2022, 2:27pm UTC](https://community.homey.app/t/getting-this-error-manager-zigbee-controller-startup-failed/63392/10 "2022-09-22T14:27:41Z")
If you could please keep the conversation in English as much as possible, then more people will be able to participate and help you. If you would rather not or can’t communicate in English then please check out Non-English boards/categories: [Nederlands (Dutch)](https://community.homey.app/c/nederlands) ---
**Author:** ![Rexim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rexim/32/13117_2.png) [@Rexim](https://community.homey.app/u/Rexim)\ **Post date:** [November 9, 2022, 2:55pm UTC](https://community.homey.app/t/getting-this-error-manager-zigbee-controller-startup-failed/63392/11 "2022-11-09T14:55:16Z")
Full instructions: (1) Hold your Homey upside down for 1 minute to enter recovery mode. (2) When Homey enters recovery, open the Homey mobile app and choose “More”. Then, tap your Homey’s name beneath your account name, and tap the “Plus” icon to add a new Homey Pro. (3) Connect to Homey’s Wi-Fi setup and connect Homey to your own Wi-Fi. After checking for updates, please select “No” if you are prompted to restore a backup. The Options button in grey should become available after this. Tap “Options” and choose to download a full software update. (4) Homey now downloads a new, full software image which should resolve your Zigbee issue, while the data on your Homey is retained. If this full image does not solve your Zigbee issue, please indicate so to continue contacting our support. ---
**Author:** ![Jaroslav\_Cut](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jaroslav_cut/32/58621_2.png) [@Jaroslav\_Cut](https://community.homey.app/u/Jaroslav_Cut)\ **Post date:** [November 14, 2022, 8:30pm UTC](https://community.homey.app/t/getting-this-error-manager-zigbee-controller-startup-failed/63392/12 "2022-11-14T20:30:08Z")
You saved me from a nervous breakdown bro. Thank you very much!!! ---
**Author:** ![janklamer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/janklamer/32/24666_2.png) [@janklamer](https://community.homey.app/u/janklamer)\ **Post date:** [November 17, 2023, 12:18pm UTC](https://community.homey.app/t/getting-this-error-manager-zigbee-controller-startup-failed/63392/13 "2023-11-17T12:18:24Z")
![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/6/66531fe2464163daf88eb169e81b0ca2e1b87dcc.png) in the developer tools, under “zigbee network” - there is a button “reset network” what does that do?? does it make Homey forget all devices? (if so, it needs a danger symbol…) Does is just read them all ? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 17, 2023, 12:24pm UTC](https://community.homey.app/t/getting-this-error-manager-zigbee-controller-startup-failed/63392/14 "2023-11-17T12:24:52Z")
![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/5/855c83a0c754f9edd516866f1518080b3b05eeaf.png) ---
**Author:** ![janklamer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/janklamer/32/24666_2.png) [@janklamer](https://community.homey.app/u/janklamer)\ **Post date:** [November 17, 2023, 1:28pm UTC](https://community.homey.app/t/getting-this-error-manager-zigbee-controller-startup-failed/63392/15 "2023-11-17T13:28:48Z")
ah, ok… niet aankomen dus 🤪