# Geen toegang tot Homey?

**URL:** <https://community.homey.app/t/geen-toegang-tot-homey/21467>\
**Category:** Vragen & hulp\
**Created:** [November 28, 2019, 5:11pm UTC](https://community.homey.app/t/geen-toegang-tot-homey/21467 "2019-11-28T17:11:19Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Hsmi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hsmi/32/27192_2.png) [@Hsmi](https://community.homey.app/u/Hsmi)\
**Post date:** [November 28, 2019, 5:11pm UTC](https://community.homey.app/t/geen-toegang-tot-homey/21467/1 "2019-11-28T17:11:19Z")

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![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/2/e2d4c1aa53e0d483c451eaac28615cc31ce0534b.png)  
Wie bepaalt dit en hoe kan ik dit veranderen ?

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**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\
**Post date:** [November 28, 2019, 5:13pm UTC](https://community.homey.app/t/geen-toegang-tot-homey/21467/2 "2019-11-28T17:13:26Z")

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Misschien leg je ook even uit wat je precies aan het doen was toen je dit te zien kreeg?

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**Author:** ![Hsmi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hsmi/32/27192_2.png) [@Hsmi](https://community.homey.app/u/Hsmi)\
**Post date:** [November 28, 2019, 5:26pm UTC](https://community.homey.app/t/geen-toegang-tot-homey/21467/3 "2019-11-28T17:26:37Z")

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Ik probeerde een app te installeren

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**Author:** ![Jo\_San](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jo_san/32/3732_2.png) [@Jo\_San](https://community.homey.app/u/Jo_San)\
**Post date:** [November 28, 2019, 5:27pm UTC](https://community.homey.app/t/geen-toegang-tot-homey/21467/4 "2019-11-28T17:27:41Z")

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Ingelogd als een niet-beheerder?

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**Author:** ![Hsmi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hsmi/32/27192_2.png) [@Hsmi](https://community.homey.app/u/Hsmi)\
**Post date:** [November 28, 2019, 5:33pm UTC](https://community.homey.app/t/geen-toegang-tot-homey/21467/5 "2019-11-28T17:33:55Z")

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Ik ben de enige gebruiker.

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/1/7184f32ed31546b532e13e50a8eabb261fc703d9.png)

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**Author:** ![Oscar1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oscar1/32/8845_2.png) [@Oscar1](https://community.homey.app/u/Oscar1)\
**Post date:** [November 28, 2019, 7:18pm UTC](https://community.homey.app/t/geen-toegang-tot-homey/21467/6 "2019-11-28T19:18:24Z")

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Deze melding heb ik ook een keer gehad nadat ik de naam van mijn Homey had aangepast. Opnieuw inloggen op de site van athom heeft het probleem toen verholpen.

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**Author:** ![Hsmi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hsmi/32/27192_2.png) [@Hsmi](https://community.homey.app/u/Hsmi)\
**Post date:** [December 3, 2019, 7:07pm UTC](https://community.homey.app/t/geen-toegang-tot-homey/21467/7 "2019-12-03T19:07:11Z")

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Helaas, ik ben zonder problemen ingelogd bij Homey. ik blijf blijkbaar illegaal. Jammer dat er verder niemand reageert.

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [December 3, 2019, 7:21pm UTC](https://community.homey.app/t/geen-toegang-tot-homey/21467/8 "2019-12-03T19:21:30Z")

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Nou ja, er reageerden wel wat mensen alleen kunnen community members ook niet veel meer dat je proberen verder te helpen. Ik denk dat je het beste een support request bij Athom kunt indienen: [https://support.athom.com/hc/nl/requests/new](https://support.athom.com/hc/nl/requests/new)

(vul iets willekeurigs in in het veld “Homey Diagnostics Report ID” zodat je verder kunt)