# Full factory reset **URL:** \ **Category:** Questions & Help\ **Created:** [January 23, 2019, 10:39am UTC](https://community.homey.app/t/full-factory-reset/7768 "2019-01-23T10:39:13Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![macfreek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/macfreek/32/176862_2.png) [@macfreek](https://community.homey.app/u/macfreek)\ **Post date:** [January 23, 2019, 10:39am UTC](https://community.homey.app/t/full-factory-reset/7768/1 "2019-01-23T10:39:13Z")
Hi, I want to sell my homey (in this case a cash-back action from a shop when I buy a Homey Pro), and want to do a full factory reset: disconnect all devices, remove flows, and disassociate the homey from my athom account, and remove it from my home wifi network. So far, I’ve been able to do the first two, but not the last. When the homey is in recovery mode, it first ask for my wifi network, then asks if I want to keep my data or delete that, and finally ask if I already have an Athom account or want to create a new account. I want neither, I want no accounts on this Homey. Unfortunately, it won’t start deleting the user data until I connected it to my home network and filled in some user account details. So I was able to delete all flows and devices, and the Homey even did a software update. That’s nice, but it still connects to my home network and is associated to my account. I don’t want that. How do I proceed removing it from my account and ensuring it will never connect to my wireless network again? ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [January 23, 2019, 11:02am UTC](https://community.homey.app/t/full-factory-reset/7768/2 "2019-01-23T11:02:31Z")
Sorry I only see the Dutch version, but probably you are Dutch: #### 4. Optioneel: Ontkoppel gebruikersaccounts (fabrieksinstellingen) Wanneer je geen (nieuw) Athom account aan Homey wil koppelen (fabrieksinstellingen), houdt dan **ALT** ingedrukt op je toetsenbord wanneer je gevraagd wordt of je al een Athom account hebt. Klik vervolgens op **Koppel geen Athom account**. Let op: Dit werkt het beste in Chrome op Windows of OSX. Na het updaten en opnieuw opstarten zonder account zal Homey beginnen te vertellen om naar [setup.athom.com](http://setup.athom.com/) te gaan voor het instellen. Houd op dit moment **ALT** in op je toetsenbord en druk op **Volgende** om de factory reset compleet te maken. > **[Homey in recovery modus zetten - waarom en hoe](https://support.athom.com/hc/nl/articles/360012077534-Homey-in-recovery-modus-zetten-waarom-en-hoe)** > > Bij normaal gebruik is de recovery modus van Homey niet nodig. Er zijn echter een paar redenen wanneer je deze wel wilt gebruiken: > > Je wil Homey verbinding laten maken met een ander wifi netwerk > Je... ---
**Author:** ![macfreek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/macfreek/32/176862_2.png) [@macfreek](https://community.homey.app/u/macfreek)\ **Post date:** [January 23, 2019, 11:20am UTC](https://community.homey.app/t/full-factory-reset/7768/3 "2019-01-23T11:20:18Z")
Thanks! That did the trick! ---
**Author:** ![Caseda](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/caseda/32/138695_2.png) [@Caseda](https://community.homey.app/u/Caseda)\ **Post date:** [January 23, 2019, 11:44am UTC](https://community.homey.app/t/full-factory-reset/7768/4 "2019-01-23T11:44:19Z")
English link to the (same) support page, for the non Dutch people getting the same issue: > **[How to set Homey in recovery mode - and why](https://support.athom.com/hc/en-us/articles/360012077534-How-to-set-Homey-in-recovery-mode-and-why)** > > With normal use, there is no need for the recovery mode of Homey. However, there are a few reasons you might want to do so: > > You want to connect Homey to a different Wi-Fi network > You want to rever...